Technical Applications Specialist

Micronostyx; Ottawa; Hybrid; CAD 65,000 - 90,000; Full time

Job summary

Micronostyx is seeking a Technical Applications Specialist to support microbiology and infectious disease diagnostics across Canada. You will enable optimal product use, deliver training, and assist in pre- and post-sales activities. Strong communication in English and French is essential, with up to 25% travel.

Familiarity with Health Canada Medical Device Regulations and ISO standards is an asset. This role offers extensive product training and opportunities to impact clinical laboratories

Qualifications

• BSc in health/life sciences or Medical Laboratory Technologist diploma.
• Proficient in English and French, oral, reading, and written.
• Excellent communication, presentation, and training skills.
• Problem-solving and analytical abilities.
• Ability to work independently, travel frequently (up to 25%), and manage time effectively.
• Customer service focus and ability to build strong relationships.
• Previous medical device instrumentation or medical laboratory experience considered an asset.

Responsibilities

• Pre-Sales Support: Conduct product demonstrations, present technical information, and assist sales teams to meet goals.
• Customer Training: Deliver high-quality, on-site and virtual training for clinical end-users on equipment.
• Post-Sales Support: Provide ongoing technical assistance, troubleshoot problems, and ensure smooth implementation and usage.
• Product Expertise: Develop deep knowledge of product features and industry trends to serve as a technical SME.
• Feedback Loop: Gather and relay customer feedback to marketing and product development teams.

Skills

Communication skills

Bilingual English/French

Training

Problem-solving

Independent worker

Education

Bachelor’s degree in health/life sciences

Medical Laboratory Technologist diploma

Tools

Medical device instrumentation

Job description

The Opportunity

Micronostyx is seeking a Technical Applications Specialist to join our team. This role will be key to ensuring optimal product use and customer satisfaction via expert product knowledge and training.

The Technical Applications Specialist will provide technical support for Microbiology and Infectious Disease Diagnostics supplies and equipment to medical laboratories throughout Canada, support sales with product demonstrations, provide post-sale technical support, troubleshoot issues, and act as a bridge between clinical users and manufacturers.

Key duties include pre-sales product demonstrations, installation assistance, customer training, and provide feedback to external medical device manufacturers. The TAS will also assist in performing product complaint investigations with Micronostyx manufactured products. Extensive product training will be provided.

This position will require travel (up to 25%) and strong communication skills.

Familiarity with Health Canada Medical Device Regulations, ISO:9001, and ISO:13485 an asset.

Key Responsibilities

• Pre-Sales Support:Conduct product demonstrations, present technical information, and assist sales teams to meet goals.


• Customer Training:Deliver high-quality, on-site and virtual training and education for clinical end-users (laboratory personnel, clinical staff, etc.) on new and existing equipment.


• Post-Sales Support:Provide ongoing technical assistance, troubleshoot problems, and ensure smooth implementation and usage.


• Product Expertise:Develop deep knowledge of product features, applications, and industry trends to serve as a technical subject matter expert.


• Feedback Loop:Gather and relay customer feedback to marketing and product development teams for future enhancements.

Qualifications and Skills

• BSc in a health/life sciences field or Medical Laboratory Technologist diploma. An equivalent combination of work and education experience may also be considered.


• Proficient in English and French, oral, reading, and written.


• Excellent communication, presentation, and training skills.


• Problem-solving and analytical abilities.


• Ability to work independently, travel frequently (up to 25%), and manage time effectively.


• Customer service focus and ability to build strong relationships.


• Previous medical device instrumentation or medical laboratory experience considered an asset.

Micronostyx is an equal opportunity employer.