Technical Application Specialist

S&C Electric; Eastern Ontario; On-site; CAD 60,000 - 95,000; Full time

Job summary

An established industry player is seeking an Associate Technical Application Specialist to join their dynamic team. This role involves providing vital support for product applications, managing customer inquiries, and collaborating with various engineering teams to deliver effective solutions. As a key liaison, you'll interpret specifications, assist in technical proposals, and ensure customer satisfaction through your expertise in electrical power systems. With over a century of innovation, this company offers a competitive compensation package and a vibrant work environment where your contributions are valued. If you're eager to grow and make an impact, this opportunity is perfect for you.

Benefits

Competitive compensation

Bonus Plan

Pension Plan

Flexible Benefit Options

Paid Holiday Shutdown

Summer Hours

Seniority Recognition Program

Employee Assistance Program

Access to internal learning platform

Qualifications

• 3-4 years of experience in application engineering or technical sales support.
• Strong knowledge of electrical power systems and protection applications.

Responsibilities

• Provide technical support and quotations for customers and district managers.
• Manage complex tender projects and pre-sales processes.

Skills

Electrical Power Distribution

Technical Sales Support

Problem Solving

Communication Skills

Bilingual (English and French)

Education

B. Eng in Electrical Engineering

Tools

Oracle

Salesforce.com

Microsoft Office

AutoCAD

Microstation

Job description

The Associate Technical Application Specialist is responsible for the support, quotation, order write up and application for S&C products, under minimal supervision. They are also the main contact for customers, district managers and provide assistance to team members in such areas as product knowledge, production process, departmental procedures and process.

Duties & Responsibilities

• Interpret customer specifications and single-line diagrams of transmission and distribution level systems and provide technical knowledge and timely responses regarding technical, application and commercial questions to customers and district managers applying S&C protection devices.
• Review conditions of service documents for power utilities in Canada to understand service entrance equipment requirements.
• Provide pre-sales support to help potential clients in resolving their problems and creating solutions.
• Act as the liaison between internal Product Engineers, Power System Services Engineers, Order Management and outside Sales Engineers to offer selling solutions directly to district managers and customers.
• Respond to and provide information to internal and external clients by telephone, written communication, or in person.
• Prepare technical proposals including products, services, and pricing strategies.
• Proficient level of electrical & protection engineering performing various calculations, including available fault current analysis and fuse curve coordination.
• Provide assistance to team members in such areas as product knowledge, production process, departmental procedures and processes.
• Manage large and complex tender projects.
• Manage pre-tender and pre-sales order kick-off meeting process and post sales order hand-off process and kick-off meeting.
• Participate in customer site visits & meetings to understand constraints required to accurately design switchgear layout and offer suggestions to district managers.
• Recommend protection for medium voltage systems consisting of substation transformers, busses and feeders.
• Participate in improving current processes using 4-Step Problem Solving methods.

Minimum Requirements

• B. Eng in Electrical Engineering.
• 3 - 4 years’ practical experience in application engineering systems or technical sales support.
• Strong knowledge of Electrical Power Distribution, Generation and Transmission.
• Strong knowledge of Power Systems to support the utility market and commercial and industrial market.
• Strong knowledge of power system protection & control applications for medium and/or high voltage electrical distribution.
• Knowledge of electrical standards for electrical equipment – CSA, ANSI, IEEE.
• Proficient with IT applications including Oracle, Salesforce.com and Microsoft Office products.
• Ability to comprehend electric schematic drawings and specifications.
• Excellent communication and problem solving skills.
• Ability to perform complex problem solving and evaluation of alternatives in independent and collaborative situations.
• Working knowledge of Citrix, AutoCAD, Microstation, Oracle EBS, and SalesForce are an asset.
• Excellent time management, communication, and organization skills.
• Bilingual in English and French is an asset.

Physical Effort:

Normal or frequent minor physical effort required for the day-to-day activity in the workplace. May involve standing, sitting, walking, climbing stairs and lifting/moving/using objects or equipment up to 20lbs.

Why Work for S&C Electric Canada Ltd

Celebrating a Century of Innovation. S&C has been around for over 100 years, and we help companies keep the lights on for their customers. Integrity, enthusiasm, sustained energy. These are the traits that S&C has always looked for and found when seeking people to join our team. S&C offers a competitive package of pay and benefits, including:

• Competitive compensation and Bonus Plan.
• Pension Plan.
• Flexible Benefit Options, medical 100% paid by S&C.
• Paid Holiday Shutdown.
• Summer Hours.
• Seniority Recognition Program.
• Employee Assistance Program.
• A safe and fun working environment where we celebrate our milestones.
• Access to Spark LMS, our internal learning platform which gives you an opportunity to learn new skills and improve on the ones you already have.

These are just some of the other reasons why S&C is a great place to work. We are a large team who believes in providing growth opportunities to our team members. The career possibilities at S&C are endless. Do we still have your attention? If so, click on the link to submit your application and join our team today!

S&C Electric Canada Ltd. is an equal opportunity employer.

In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, S&C Electric Canada Ltd. will provide accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities. If selected to participate in the recruitment, selection and/or assessment process, please inform S&C Electric Canada Ltd.’s Human Resources staff of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.