Technical Analyst - Technology - Education Centre

Rocky View Schools; Airdrie; On-site; CAD 70,000 - 100,000; Full time

Benefits offered by this job

3 weeks Vacation pro-rated

11 Earned Days pro-rated

Hybrid work (one day remote)

Benefits Plan: Extended health, Dental

Defined Benefit Pension Plan

Professional development

Job summary

Rocky View Schools (RVS) invites applications for a full-time Technical Analyst position located at the Education Centre in Airdrie, Alberta. You will provide security, network support, troubleshooting, training and end-user assistance for hardware, software and operating systems, ensuring protection of RVS and personal information.

The role requires effective collaboration within a team, strong documentation skills, and willingness to adapt to evolving technology initiatives while supporting

Qualifications

• Post-secondary IT certificate or diploma or equivalent
• Minimum 3 years’ experience in a similar IT role including training and user relations
• Experience with Microsoft Azure, Cisco Networking, SQL Server and/or SharePoint preferred
• PM training/experience is an asset

Responsibilities

• Participates in planning and maintenance of all system installations
• Monitors network performance and performs advanced troubleshooting of network issues
• Implements and supports IT infrastructure solutions including process improvements
• Provides Service Desk support via tickets, phone and email
• Maintains security and integrity of all systems and reports incidents
• Writes and maintains IT documentation and SOPs
• Provides one-on-one and group training to staff
• Ensures access management protocols are in place
• Supports health, security and alerts across applications
• Travels between RVS sites as required

Skills

Microsoft Office

Wi-Fi

Linux

Windows Server

Azure

Cisco Networking

SQL Server

SharePoint

Networking

Troubleshooting

Documentation

Privacy legislation

Team collaboration

Independent work

Education

Post-secondary IT certificate/diploma

Data management/analysis education

3+ years experience in a similar IT role

PM training/experience

Tools

Microsoft Azure

Cisco Networking

SQL Server

SharePoint

Job description

Company Overview

As a rapidly growing school division in Alberta, Rocky View Schools (RVS) supports the educational needs of more than 29,600 students from Kindergarten to Grade 12 in 53 schools to ensure they learn, belong and succeed. RVS is situated on the traditional territories of the Treaty 7 region of Southern Alberta including the Siksikaitsitapi (Siksika, Kainai, Piikani, Amskapi Pikuni), the Tsuutina, the Îyâxe Nakoda Nations (Bearspaw, Chiniki, Goodstoney), and the Rocky View Métis District. Our team is committed to creating positive, safe and inclusive environments for students to learn and for staff to work together. RVS encourages applications from individuals who can help shape and embody our core values of Leadership, People, Community and Innovation, and support our vision that RVS is a world-class learning organization where all students achieve their absolute best.

The Opportunity

RVS invites applications for a full-time (35 hrs/wk) Technical Analyst position starting November 2, 2026. The location of this position will be at the Education Centre in Airdrie, Alberta.

The Technical Analyst is responsible for providing a variety of ongoing security, network, troubleshooting, training, and user support for various hardware, software applications and operating systems, while ensuring the protection of Rocky View Schools (RVS) and personal information. The incumbent has ongoing responsibilities of becoming proficient at managing new software applications, operating systems, and security improvements through collaborative effort within a team environment.

The successful candidate must have access to reliable transportation as travel between RVS sites may be required.

Responsibilities Include

• Participates in the planning and maintenance of all system installations in RVS
• Monitors network performance and performs advanced troubleshooting of network and system related issues
• Implements and supports IT infrastructure solutions including process and efficiency improvements
• Communicates clearly, timely and effectively to stakeholders, team members and those impacted by technology interruptions
• Provides network support in the areas of user management, file management, and printing solutions
• Provides hardware support for systems, upgrades, additions and replacements
• Writes and maintains documentation within RVS IT knowledge base and sharing libraries
• Writes and reviews user requirement documents, procedures, forms, Statements of Work, and Project Charters as needed
• Provides Service Desk ticket, phone and e-mail support, and technical assistance and guidance to School Technologists as required
• Ensures access management protocols are established
• Monitors applications for health/security/alerts, and assists where necessary
• Maintains security and integrity of all systems, reports incidents to supervisors, formulates solutions, and acts on solutions using appropriate safety nets
• Performs data cleanup, import, export, and entry for various software applications
• Increases software reliability and availability through coordination with other interrelated software systems
• Provides one-on-one and group training
• Anticipates user software availability needs and manages time accordingly in peak periods
• System administrator of various software applications as assigned
• Demonstrates and models a genuine appreciation for, and understanding of protocol, discretion, and professionalism in RVS
• Embraces and models the use of contemporary and/or emerging technologies within RVS
• Engages in professional development opportunities on an ongoing basis

Knowledge and Skills

• Proficient in Microsoft Office Suite and web-based applications
• Knowledge of network administration and operating systems and hardware maintenance procedures
• Knowledge of linux, mac and windows server operating systems would be an asset
• Proficient in all aspects of Wi‑Fi technology
• Proficient at supporting various software applications through self‑directed learning
• Aptitude for innovation and continuous improvement
• Knowledge of relevant privacy legislation
• Demonstrated ability to apply sound problem‑solving processes and troubleshooting systems
• Demonstrated ability to work and learn both as a member of a team and independently with minimal supervision
• Flexibility to manage changing workflows and time effectively
• Strong interpersonal skills

Education/Experience

• Post‑secondary certificate or diploma in Information Technology, data management, data analysis or equivalent education
• Minimum of 3 years' experience in a similar role which includes training and user relations
• Previous experience supporting one or more of Microsoft Azure, Cisco Networking, SQL Server and/or SharePoint or other similar technical applications
• Project Management (PM) training/experience; PM certificate is considered an asset
• An equivalent combination of Education and Experience may be considered

Rocky View Schools Benefits

• 3 weeks' Vacation pro-rated based on start date
• 11 Earned Days pro-rated based on start date
• Hybrid (one day a week, working remotely) with Supervisor approval
• Benefits Plan (Extended health, Dental, Wellness & Health Spending Account, Tax Free Savings Account and Registered Retirement Savings Plan)
• Defined Benefit Pension Plan
• Professional development and training opportunities

Pre‑employment Requirements

• The successful candidate must submit a current Criminal Record with Vulnerable Sector Check within 30 days of the start of your employment.
• Proof of qualifications/education as required by the position including WES/IQAS evaluation documents for completed education outside of Canada.
• Applicants must provide a professional letter of reference, attached to the job application, from their most recent supervisor, relevant to the job opportunity, written on company letterhead, signed and dated within the past 18 months.