Technical Analyst (Support Services)

FCC / FAC; Regina; Hybrid; CAD 73,000 - 99,000; Full time

Job summary

FCC is seeking a Technical Analyst in Canada to translate business needs into practical technology solutions. You will gather and interpret requirements, configure systems, and improve tools to support automation and reliable operations.

You will troubleshoot issues and work with cloud technologies, SaaS and PaaS to advance FCC’s goals and customer experience. You’ll bring strong service desk experience, resolve customer issues, provide timely support, and maintain clear troubleshooting

Qualifications

• Diploma or certificate in information technology or computer science.
• Minimum two years of service desk or call centre experience or an equivalent combination of education and experience.
• In-depth knowledge of common software and operating systems.
• Exceptional commitment to customer service.
• Extensive knowledge of systems analysis, design concepts, and computing and software industry trends.
• Valid driver’s licence.
• ITIL V3 Foundations certification.

Responsibilities

• Develop, implement and support tools, processes and technical solutions that improve FCC’s business capabilities.
• Lead team and stakeholder meetings and participate in after-hours on-call rotation.
• Offer technical support by phone, email, chat and one-on-one interactions.
• Facilitate the resolution of Major IT Incidents.
• Troubleshoot second-level IT support issues and common issues, trend analysis and documentation.

Skills

Customer service

Systems analysis

Problem solving

Communication

Cloud technologies

Education

Diploma or certificate in information technology or computer science

Tools

ITIL V3 Foundations

Microsoft certification

Mac certification

Job description

Closing Date (MM/DD/YYYY):

10/22/2026

Worker Type:

Permanent

Language(s) Required:

English

Term Duration (in months):

Salary Range (plus eligible to receive a performance based incentive, applicable to position) :

$72,930 - $98,670

Why FCC?

At FCC, we’re proud to be 100% invested in Canadian agriculture and food. As a federal Crown corporation, we provide financing, knowledge resources and business management software to over 103,000 customers nationwide.

Here’s what you can expect when you join our team:

• Competitive total rewards packages: market-aligned and performance-based salary and incentive programs, flexible and comprehensive group benefit and savings plans, and well-being support through benefits and wellness programs

• Purpose-driven work: We build strong relationships, share knowledge and support the people who feed the world

• Growth: Learning and development opportunities to help you thrive

• Hybrid work options

Howyou’llmake an impact

As a Technical Analyst,you’lltranslate business needs into practical, effective technology solutions.You’llgather and interpret requirements, configure and enhance systems, and continuously improve tools and processes to support automation and reliable operations. Using your technical curiosity and critical thinking skills,you’lltroubleshoot issues, work with modern cloud technologies—including SaaS and PaaS—and apply your understanding of system integration to deliver solutions that advance FCC’s goals and improve the customer experience.

You’llalso bring strong service desk experience to the role by resolving customer issues using best practices, providingtimelyand effective support, andmaintainingclear,accuratetroubleshooting documentation.

Whatyou’lldo

• Develop,implementand supporttools, processes andtechnical solutions that improve FCC’s business capabilities

• Leadteam and stakeholdermeetingsandparticipatein after-hours on-call rotation

• Offertechnicalsupportby phone, email,chatandone-on-one interactions

• Facilitate the resolution of Major IT Incidents

• Troubleshootsecond-levelIT support issuesand commonissues, trendanalysisand documentation

Requiredqualifications:

• Diploma or certificateininformationtechnology or computer science

• Minimumtwoyearsofservice desk or call centre experience orrelated experience (oranequivalent combination of education and experience)

• In-depth knowledge of common software and operating systems

• Exceptional commitment to customer service

• Extensive knowledge of systems analysis, design concepts, and computing and software industry trends

• Validdriver’s licence

• ITIL V3 Foundations certification

Preferredqualifications:

• InformationTechnologyInfrastructureLibrary (ITIL) certification

• Maccertification

• Microsoftcertification

You belong here

At FCC, we’re committed to creating an inclusive, equitable and accessible workplace – one that reflects the communities where we live, work and play. Our team is made stronger through diversity, and we’re dedicated to building a workforce that brings together a range of backgrounds, abilities and perspectives.

We encourage qualified applicants to apply, including members of these four employment equity groups:

• Indigenous Peoples
• Members of visible minority groups
• Persons with disabilities
• Women

Accessibility and accommodations

To support an inclusive and accessible candidate experience, we encourage anyone needing an adjustment or accommodation during any stage of the recruitment process to email us at: [e-mail]. An HR partner will respond and work with applicants who request a reasonable accommodation. Information received in relation to accommodation requests will not impact hiring decisions.