Technical Analyst (Support Services)

Farm Credit Canada; Regina; Hybrid; CAD 73,000 - 99,000; Full time

Benefits offered by this job

Hybrid work options

Competitive salary

Benefits and wellness programs

Growth opportunities

Job summary

Farm Credit Canada is looking for a Technical Analyst to translate business needs into practical technology solutions and improve automation and operations. You will gather requirements, configure systems and enhance tools to support FCC’s goals and customer experience.

The role requires strong service desk experience, cloud technologies familiarity, and a solid understanding of system integration. On-call rotations and cross-team collaboration are part of the responsibilities.

Qualifications

• Diploma or certificate in information technology or computer science is required.
• Minimum two years of service desk or call centre experience or related experience.
• In-depth knowledge of common software and operating systems.
• Extensive knowledge of systems analysis, design concepts, and computing and software industry trends.
• Valid driver’s licence.
• ITIL V3 Foundations certification.

Responsibilities

• Develop, implement and support tools and technical solutions to improve FCC’s capabilities.
• Lead team and stakeholder meetings; participate in after-hours on-call rotation.
• Provide technical support by phone, email, chat and one-on-one interactions.
• Facilitate resolution of Major IT Incidents.
• Troubleshoot second-level IT support issues and analyze trends.

Skills

Customer service

Problem solving

Communication

Technical curiosity

Education

Diploma or certificate in information technology or computer science

ITIL V3 Foundations certification

Job description

Closing Date (MM/DD/YYYY): 10/22/2026 Worker Type: Permanent Language(s) Required: English Term Duration (in months): Salary Range (plus eligible to receive a performance based incentive, applicable to position) : $72,930 - $98,670

Why FCC?

At FCC, we’re proud to be 100% invested in Canadian agriculture and food. As a federal Crown corporation, we provide financing, knowledge resources and business management software to over 103,000 customers nationwide. Here’s what you can expect when you join our team:

• Competitive total rewards packages: market-aligned and performance-based salary and incentive programs, flexible and comprehensive group benefit and savings plans, and well-being support through benefits and wellness programs
• Purpose-driven work: We build strong relationships, share knowledge and support the people who feed the world
• Growth: Learning and development opportunities to help you thrive
• Hybrid work options

How you’ll make an impact

As a Technical Analyst, you’ll translate business needs into practical, effective technology solutions. You’ll gather and interpret requirements, configure and enhance systems, and continuously improve tools and processes to support automation and reliable operations.

Using your technical curiosity and critical thinking skills, you’ll troubleshoot issues, work with modern cloud technologies—including SaaS and PaaS—and apply your understanding of system integration to deliver solutions that advance FCC’s goals and improve the customer experience.

You’ll also bring strong service desk experience to the role by resolving customer issues using best practices, providing timely and effective support, and maintaining clear, accurate troubleshooting documentation.

What you’ll do

• Develop, implement and support tools, processes and technical solutions that improve FCC’s business capabilities
• Lead team and stakeholder meetings and participate in after-hours on-call rotation
• Offer technical support by phone, email, chat and one-on-one interactions
• Facilitate the resolution of Major IT Incidents
• Troubleshoot second-level IT support issues and common issues, trend analysis and documentation

Required qualifications

• Diploma or certificate in information technology or computer science
• Minimum two years of service desk or call centre experience or related experience (or an equivalent combination of education and experience)
• In-depth knowledge of common software and operating systems
• Exceptional commitment to customer service
• Extensive knowledge of systems analysis, design concepts, and computing and software industry trends
• Valid driver’s licence
• ITIL V3 Foundations certification

Preferred qualifications

• Information Technology Infrastructure Library (ITIL) certification
• Mac certification
• Microsoft certification

Not sure you meet every requirement? We encourage you to apply anyway. You belong here At FCC, we’re committed to creating an inclusive, equitable and accessible workplace – one that reflects the communities where we live, work and play. Our team is made stronger through diversity, and we’re dedicated to building a workforce that brings together a range of backgrounds, abilities and perspectives.

We encourage qualified applicants to apply, including members of these four employment equity groups:

• Indigenous Peoples
• Members of visible minority groups
• Persons with disabilities
• Women

Accessibility and accommodations

To support an inclusive and accessible candidate experience, we encourage anyone needing an adjustment or accommodation during any stage of the recruitment process to email us at: [e-mail]. An HR partner will respond and work with applicants who request a reasonable accommodation. Information received in relation to accommodation requests will not impact hiring decisions.

At FCC, we’re passionate about creating an inclusive, equitable and accessible workplace. Our team is made stronger by a range of backgrounds, abilities, strengths, and perspectives – and we’re committed to continuously improving so that we develop a workforce that reflects the communities where we live and work. Accommodations are available on request for individuals with disabilities during each stage of the recruitment process. To request an accommodation, kindly send an email to [e-mail]. All information received in relations to accommodation will be kept confidential. We value language diversity, and adhere to Canada’s Official Languages Act. We encourage you to apply in English or French, whichever is your language of choice. Bilingualism (English and French) is important and is always considered an asset.

Proud to be 100% invested in agriculture and food. Looking for a career with purpose? Bring your skills, enthusiasm and your true self to FCC. Providing financing, software and knowledge to the industry that feeds the world takes the talents of many — and with so many interesting areas to work in, you never know where your career will take you.

Areas we hire for:

• IT
• Marketing
• Lending and Operations
• HR
• Finance
• Governance

We’ve got you From a flexible work environment, competitive salary and benefits to a culture built on trust, support and growth, FCC offers an exceptional employee experience that brings out your best. What we do FCC is a financially self-sustaining federal Crown corporation with over 100 offices across Canada, and our corporate office in Regina, Saskatchewan. We lend money and provide other services to primary producers, agri-food operations and agribusinesses that provide inputs or add value to agriculture.

Questions? To learn more about the recruitment process or your application, contact us at [e-mail].