Technical Analyst- Licensing Advisor

Accurate Network Services Inc.; Edmonton; On-site; CAD 65,000 - 85,000; Full time

Benefits offered by this job

Health and wellness benefits

Health spending account

Fitness allowance

Flexible hybrid work

Job summary

Accurate Network Services Inc. is seeking a Licensing & Procurement Advisor to join our Edmonton-based Client Services team. The role focuses on software licensing, cloud platforms, and hardware provisioning, with audits, renewals, and proactive optimization at the core.

You will collaborate with Account Managers, Centralized Services, Project Teams, and Finance to keep licenses accurate and environments optimized, ensuring timely hardware delivery and vendor alignment.

Qualifications

• 1+ years of MSP experience in licensing, procurement, or technical advisory.
• Solid understanding of Microsoft 365 licensing and IT hardware; stay current with vendor programs and cloud platforms.
• Highly detail-oriented; ensure licensing records, billing, quotes, or orders are accurate.
• Excellent communicator who can simplify licensing for clients, vendors, and teams.
• Organized and proactive; manage multiple open requests, orders, and audit cycles.
• Experience with Sherweb, CSP portals, or the Microsoft 365 licensing portfolio is a strong asset.
• Experience with hardware procurement or vendor quoting is an asset.
• Experience with AI tools (Claude, Copilot, Gemini) is a strong asset.

Responsibilities

• Conduct monthly licensing audits and validate invoices to ensure billing accuracy.
• Manage Accurate’s CSP portfolio (Azure, Microsoft 365); track usage and reconcile records monthly.
• Handle license add/remove/change requests, onboarding/offboarding and reallocation with accuracy.
• Oversee renewals and vendor licensing for Adobe, Fortinet, Meraki; build strong vendor relationships for best pricing.
• Identify opportunities for licensing upgrades, rightsizing, and cost optimization with clear ROI.
• Assist hardware procurement: generate quotes, place orders, coordinate shipping, track delivery.
• Maintain deep product knowledge across licensing programs, hardware, and vendor offerings.
• Follow licensing and procurement processes; maintain clear records of requests, quotes, orders, audits.

Skills

Attention to detail

Excellent communication

Organized

Proactive

Vendor relationships

Tools

IT Glue

N-Central

Sherweb

CSP portals

Microsoft 365 licensing

Job description

The Role

Accurate is on the hunt for a Licensing & Procurement Advisor to join our Client Services team. This is a full-time, permanent position based out of our Edmonton office. The person we envision for this role has an exceptional eye for detail, a genuine interest in software licensing, cloud platforms, and technology hardware, and a knack for turning complex licensing questions into clear, confident answers.

You will work closely with Account Managers, Centralized Services, Project Teams, and Finance to ensure clients’ licensing environments are accurate, optimized, and always one step ahead, and that clients are equipped with the right hardware at the right time. From monthly audits and license changes to proactive renewals, hardware quoting, and vendor management, you’ll be the expert our team and clients rely on.

Core Accountabilities

1. Licensing Audit & Compliance

• Own and execute recurring client licensing audits including monthly billable user reviews, M365 tenant audits, and invoice validation to ensure billing accuracy.
• Identify discrepancies before invoicing and communicate findings clearly to clients and internal stakeholders so no one is caught off guard.

2. CSP Portfolio Management

• Manage Accurate’s CSP portfolio including Azure, Microsoft 365, and legacy subscriptions; process orders, track usage, and reconcile records month over month.
• Keep CSP records accurate, current, and reconciled so billing is never a surprise for clients or the team.

3. License Changes & User Management

• Process all licensing add, remove, and change requests including user onboarding and offboarding, license reallocation, and shared mailbox conversions accurately and within agreed timelines.
• Ensure all changes are documented and reflected in billing with zero licensing gaps.

4. Renewals & Vendor Licensing

• Manage the full renewal lifecycle for software and hardware licenses including Adobe, Foxit, Bluebeam, Fortinet, and Meraki; proactively reach out to clients ahead of renewal windows with no lapses in coverage.
• Build and maintain strong vendor and distributor relationships to ensure Accurate benefits from the best available pricing, programs, and certifications.

5. Proactive Licensing Optimization

• Actively identify opportunities for licensing upgrades, rightsizing, and cost optimization across client environments before clients need to ask.
• Partner with Account Managers and Centralized Services to present and implement recommendations with clear ROI.

6. Hardware Procurement Support

• Respond to inbound client and internal hardware requests quickly and accurately; generate quotes, place approved orders, and coordinate shipping and delivery logistics.
• Track orders from initiation to arrival and provide proactive status updates so clients and team members never have to follow up.
• Review client environments using internal tools (e.g., IT Glue, N-Central) to identify aging assets and expiring hardware warranties, and recommend upgrades with a focus on long-term value.

7. Product Knowledge & Consultation

• Maintain deep product expertise across licensing programs, platforms, hardware, and vendor offerings; keep pricing current and stay ahead of vendor changes.
• Share licensing and procurement knowledge across teams and provide valuable input during complex client or internal discussions.

8. Process Adherence & Documentation

• Follow and continuously improve licensing and procurement processes to ensure consistency, compliance, and scalability.
• Maintain clear records of licensing requests, quotes, orders, audit histories, and approvals so team members can reference status easily at any time.

The Qualifications

We’re looking for someone with the following qualifications and traits. If you have most but not all, we still encourage you to apply!

• You have 1+ years of experience in a Managed Service Provider environment, ideally in a licensing, procurement, or technical advisory role.
• You have a solid understanding of Microsoft 365 licensing and IT hardware, and a genuine interest in staying current with vendor programs and cloud platforms.
• You’re highly detail-oriented; errors in licensing records, billing, quotes, or orders stand out to you, and you take pride in getting it right the first time.
• You’re an excellent communicator who can break down licensing complexity for clients, vendors, and internal teams at any level.
• You’re organized and proactive; you manage multiple open requests, orders, and audit cycles simultaneously without losing track of the details.
• Previous experience with Sherweb, other CSP portals, or the full Microsoft 365 licensing portfolio is a strong asset.
• Experience with hardware procurement, IT distribution, or vendor quoting is considered an asset.
• Experience and comfortability with AI tools is considered a strong asset. (Our company-approved tool list includes Claude, Copilot, and Gemini.)

Why Work Here?

We offer competitive salaries, health and wellness benefits (including a health spending account), a fitness allowance, and flexible hybrid work options. But... so do a lot of other companies. What makes Accurate stand out from the herd?

1. We value your personal and professional growth. We offer a generous professional development allowance, and you’ll have the opportunity to grow upwards in your career.
2. You’re not a cog in a giant, immoveable, unthinking machine. Be a part of a company where your voice is valued and your ideas can be put into motion.
3. Life’s too short to work with people you dislike! We focus on building a diverse crew of good and talented people, and we stay connected through social events worth writing home about.

About Us

Accurate Network Services Inc. is an IT Managed Services Provider serving Edmonton and Calgary. Our mission is to use Accurate as a platform to better the lives of the people we work with. Through collaborative partnerships with our clients, employees, vendors, and surrounding communities, we believe we can achieve that. We’ve been living our vision for over 18 years, growing from a one-man-shop to the 65+ person organization we are today. We’re proud of the boutique service we offer our clients; service so good it’s actually worth talking about! The majority of our business growth is the result of word-of-mouth referrals.

Join our team and come build something special with us!

We would like to thank all candidates for applying. However, only selected applicants will be contacted for an interview.