Technical Analyst - Access Provisioning

Global Technical Talent, an Inc. 5000 Company; Toronto; Hybrid; CAD 48,000 - 55,000; Full time

Benefits offered by this job

Medical, Vision, and Dental Insurance

401k Retirement Fund

Job summary

Global Technical Talent in Toronto, ON is seeking a Technical Analyst - Access Provisioning to support Capital Markets technology access across Canada, the U.S., and parts of the UK and Asia. You will analyze, review, and execute access requests, including IAM attestations, while coordinating with internal teams to meet timelines and standards.

This hybrid role expects 1–3 days on-site weekly, with the remainder remote, and offers a 7-month contract with competitive hourly pay.

Qualifications

• Experience processing user access requests, including provisioning, modification and revocation.
• Detail-oriented with a strong commitment to accuracy in technology access.
• Follows security controls, policies, and standards.
• Strong communication with end users and technology teams.
• Able to manage multiple priorities and meet SLAs.

Responsibilities

• Execute ServiceNow add, modify and revoke access within timelines.
• Manage and prioritize access request queues.
• Identify improvements to access provisioning processes.
• Share knowledge and update documentation.
• Investigate and resolve access incidents per procedures.

Skills

Attention to detail

Access provisioning

Communication

Problem solving

Time management

Teamwork

Security controls knowledge

Education

Degree or diploma in Computer Science or IT

Tools

ServiceNow

Active Directory

Microsoft Exchange

Job description

Onsite Flexibility: Hybrid — 1 day per week on-site; day can be flexible. Subject to change according to business needs.

• Position Type: Contract
• Contract Duration: 7 months
• Pay Rate: C$35.00–C$40.00 / Hour (CAD)
• Shift / Schedule: 37.5 hours/week, 9:00 AM – 5:00 PM, Monday to Friday. Overtime may be possible; pre-approval required.

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Technical Analyst - Access Provisioning

Location: Toronto, ON

Onsite Flexibility: Hybrid — 1 day per week on-site; day can be flexible. Subject to change according to business needs.

Contract Details

• Position Type: Contract
• Contract Duration: 7 months
• Pay Rate: C$35.00–C$40.00 / Hour (CAD)
• Shift / Schedule: 37.5 hours/week, 9:00 AM – 5:00 PM, Monday to Friday. Overtime may be possible; pre-approval required.

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Job Summary

You will join a Tier 1 Access Provisioning team supporting Capital Markets technology access across Canada, the U.S., and parts of the UK and Asia. You will analyze, review, and execute access requests accurately and efficiently while helping to manage and prioritize access request queues. A key responsibility will be processing getIT requests related to people changes, including new hires, transfers, and terminations. You will also process access modification requests, including Identity and Access Management (IAM) attestations, and resolve access‑related incidents in accordance with established procedures. You will work closely with internal technology teams and business partners to ensure access requests are completed accurately, within established timelines, and in compliance with applicable controls, policies, and standards. This is a hybrid opportunity, with an expectation to work 1–3 days per week on-site, with the remaining days worked remotely.

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Key Responsibilities

Access Provisioning

• Execute ServiceNow add, modify, and revoke access requests accurately and within established timelines.
• Perform provisioning activities in accordance with knowledge base guidelines and established procedures.
• Adhere to applicable security controls, policies, and standards.
• Maintain clear, complete, and accurate communication notes within ServiceNow.

Queue Management

• Manage and prioritize assigned access request queues based on established priorities and service level agreements.
• Monitor aging requests and take appropriate action to ensure requests are completed within required timelines.

Process Improvement

• Identify opportunities to improve access provisioning processes, reduce operational risk, and improve the speed and quality of service provided to internal partners.
• Apply appropriate tools and techniques to support problem determination and root cause analysis.Identify bottlenecks, redundancies, and process gaps related to access controls and provisioning.

Knowledge Sharing

• Work closely with internal partners to ensure technology and access standards are understood and consistently applied.
• Research and recommend updates to knowledge base articles and other process documentation and communicate relevant changes to internal partners.

Troubleshooting & Incident Resolution

• Investigate and resolve access‑related incidents using established procedures and available tools.
• Research issues, document troubleshooting steps and resolution details, and recommend updates to supporting documentation where appropriate.
• Respond to end users and escal… that cannot be resolved at Tier 1 to the appropriate level of support in accordance with documented procedures and policies.

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Required Skills

• Strong ability to follow documented procedures.
• Experience processing user access requests, including provisioning, modification, and revocation of access.
• Highly detail-oriented with a strong understanding of the importance of accuracy when working with technology access.
• Critical thinking and problem-solving skills that enable assessing requests, identifying issues, and determining appropriate next steps.
• Organized and able to manage multiple priorities while meeting established timelines and SLAs.
• Communicates clearly and professionally with end users, technology teams, and internal partners.
• Strong understanding of the importance of following established security controls, policies, procedures, and standards.
• Comfortable working independently while knowing when to seek guidance or elevate an issue.
• Passionate about delivering a positive experience to internal partners and building effective working relationships.
• Demonstrates trust, teamwork, and accountability in day-to-day work.
• Strong verbal communication skills.
• Strong critical thinking and problem-solving skills.

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Preferred Skills

• Experience working with Active Directory (ARS), Microsoft Exchange, and ServiceNow.
• Experience with ID creation across multiple infrastructure platforms.

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Education Requirements

• Degree or diploma in Computer Science, Information Technology, or a related field, or equivalent relevant experience.

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Required Experience

• 1 year of experience in a technology support, access management, service request management, or related environment.

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• Medical, Vision, and Dental Insurance Plans
• 401k Retirement Fund

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Important Notes

• Candidate may start while employment history and regulatory credentials are being verified by the supplier. Suppliers have 30 days from the start date to complete verification.
• Interview process: 1 round via MS Teams, 30 minutes, with the hiring manager and their one-up.

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About the Client

This client is a leading financial services and banking institution operating across Canada, the United States, and international markets including the UK and Asia, employing tens of thousands of professionals across its global network. The organization supports enterprise-scale capital markets operations and technology functions, with a strong emphasis on regulatory compliance, documentation, and process standardization. Teams include roles such as technical analysts, DevOps engineers, business analysts, and enterprise programs analysts who collaborate cross-functionally across technology and business lines.

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About GTT

GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska. We highly value diverse and inclusive workplaces and support Fortune 500 organizations across banking, financial services, technology, life sciences, biotech, utilities, and retail sectors throughout the U.S. and Canada.

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Job Number: 26-13351 Industry: Data & Analytics

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