Technical Analyst

Bulletproof Solutions Inc; City of Moncton; Hybrid; CAD 42,000 - 62,000; Full time

Benefits offered by this job

Professional certification reimbursed

Community involvement and volunteer机会

Volunteer time

Goodlife Fitness corporate rate – 25%

Service award bonus

Job summary

Bulletproof is seeking a customer-focused Service Desk Analyst to join our Managed Services team in a Tier 1 support role. You will be the first point of contact for clients, handling calls, emails, and tickets while coordinating with specialized teams when needed.

The role operates in a hybrid model with four days onsite across Fredericton, Moncton, or Halifax, NB/NS, within a 8 AM–5 PM AST schedule, and may include shift work; you will gain experience across LAN, desktop and server support in

Qualifications

• 2-3 years of experience in a similar role.
• A college certificate or diploma in information technology and/or relevant experience and industry certification.
• Passion for IT and desire to learn more about it.
• Solid working knowledge of Microsoft Windows, Microsoft 365 and other Microsoft Office programs.
• Excellent communication and interpersonal skills, exceptional telephone manners and a strong customer service orientation.
• Ability to work independently with minimal supervision while handling multiple tasks and changing priorities.
• Familiarity with ITIL processes is an asset.

Responsibilities

• Answer incoming calls for technical/customer service support.
• Respond to incoming emails concerning technical issues.
• Deliver prompt and efficient first line technical/customer support and other related business functions in a professional manner.
• Provide technical support of LAN, Desktop, and server devices.
• Maintain enterprise Microsoft environments.
• Create and manage tickets using service desk software.

Skills

Windows

Microsoft 365

Customer service

Communication skills

Independent work

ITIL familiarity

Education

College certificate or diploma in information technology

Tools

Service desk software

Microsoft Office

Job description

Title: Service Desk Technical Analyst 1

Duration: 6-month assignment with possibility of extension.

Hybrid: 4 days onsite

Location: Fredericton, NB or Moncton, NB or Halifax, NS

Hours: 8AM-5PM AST - This is a 7x24 operation, potential shift work at a reasonable notice.

Position Summary:

We are seeking a customer-focused Service Desk Analyst to join our Managed Services team. In this Tier 1 support role, you will serve as the first point of contact for clients, providing technical assistance through various communication channels including phone, email, messaging, and support portals. Working within a collaborative team, you will handle multiple support tickets daily, prioritize workload effectively, and elevate more complex issues to specialized technical teams when required.

This opportunity offers the chance to gain experience within a dynamic managed services organization while contributing to the success of both clients and internal teams.

Responsibilities:

• Answer incoming calls for technical/customer service support.
• Respond to incoming e-mails concerning technical issues.
• Deliver prompt and efficient first line technical/customer support and other related business functions in a professional manner.
• Provide technical support of LAN, Desktop, and server devices.
• Maintain enterprise Microsoft environments.
• Create and manage tickets using service desk software.

Required Education/Credentials/Qualifications:

• 2-3 years experience in a similar role
• A college certificate or diploma in information technology and/or have relevant experience and industry certification.
• Passion for IT and desire to learn more about it.
• Solid working knowledge of Microsoft Windows, Microsoft 365 and other Microsoft Office programs is a requirement.
• Excellent communication and interpersonal skills, exceptional telephone manners and a strong customer service orientation is required.
• Ability to work independently with minimal supervision while handling multiple tasks and changing priorities.
• Familiarity with ITIL processes is an asset.

Perks & Benefits - What’s in it for you?

• Professional certification reimbursement for relevant career development
• Community involvement and volunteer opportunities
• Give back while getting paid with dedicated volunteer time
• Goodlife Fitness corporate rate – It’s 25% off memberships
• Recognition and rewards, including service award bonus

About Bulletproof

At Bulletproof, we help organizations stay secure, compliant, and future-ready through Microsoft-powered technology solutions and managed services. For more than 20 years, we've partnered with public sector organizations, regulated industries, and commercial businesses across North America to reduce risk, modernize operations, and drive measurable outcomes. As a trusted Microsoft solutions partner, we combine deep expertise in cybersecurity, cloud, compliance, and managed services with a people-first culture that values growth, innovation, and meaningful impact.

Equal Opportunity Statement:

Bulletproof is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Bulletproof is also committed to compliance with all fair employment practices regarding citizenship and immigration status.