Technical Advisor II, Client Operations

Sherweb; Sherbrooke; On-site; CAD 60,000 - 80,000; Full time

Job summary

Sherweb, located in Sherbrooke, seeks a customer-focused professional to advise, support and collaborate with sales, marketing and management teams. You will assist customers and partners with platform navigation, license transfers to Office 365, Dynamics 365 and Azure, and onboarding within defined timelines.

Collaborating with cross-functional teams, you will propose process improvements, help create training content, and support the sales force to reach objectives.

Qualifications

• Collegial degree in Administration, Marketing, IT or related experience
• High sense of urgency
• Organized and efficient with strong attention to detail
• Ability to multitask
• Excellent communication skills
• Excellent English skills, both spoken and written; French is a strong asset
• Autonomous and able to prioritize requests
• Solid knowledge of Office 365, Microsoft Dynamics CRM and Cumulus
• Knowledge of Microsoft partner programs
• Knowledge of PowerShell is considered an asset

Responsibilities

• Act as the subject matter expert regarding license transfer to Office 365, Dynamics 365 and Azure. Participate in the partner's order to sales to support the sales team.
• Manage tasks on various platforms to allow smooth onboarding of new customers/partners within expected timelines
• Cancel customers' subscriptions with suppliers
• Help customers and partners resolve issues navigating our website and provisioning and registering clients on our platform
• Manage multiple emergencies, prioritize and apply technical solutions
• Coordinate appropriate customer-centric solutions with other departments
• Suggest improvements to existing processes to optimize the customer experience
• Participate in the creation of training content for Cumulus and CPS transfer processes
• Support the sales force and help them achieve their objectives
• Ensure timely completion of follow-up records, contract audits and other administrative tasks
• Carry out all other related tasks per the job's evolution and departmental needs

Skills

Communication skills

Multitasking

Attention to detail

English proficiency

French asset

Autonomy

Education

College degree in Administration/Marketing/IT

Tools

Office 365

Microsoft Dynamics CRM

Cumulus

PowerShell

Job description

Location: Sherbrooke office

Here's how you will contribute to the success of the company

Our team goal is to make sure people use the best tools to work efficiently. You will contribute to this goal by providing advice, expertise and support to the company's sales/marketing and internal management teams. Succeeding in this role involves generating new ideas and having the desire to participate in the continuous improvement of sales and marketing processes by calling on your analytical mind. To do this, you will collaborate with sales and marketing advisors, direct clients, partners and other key stakeholders.

• Act as the subject matter expert regarding license transfer to Office 365, Dynamics 365 and Azure.Participate in the partner's order to sales to support the sales team.
• Manage tasks on various platforms to allow smooth onboarding of new customers/partners within expected timelines.
• Cancel customers' subscriptions with suppliers.
• Help customers and partners resolve issues navigating our website and provisioning and registering clients on our platform.
• Manage multiple emergencies, prioritize and apply technical solutions.
• Coordinate appropriate customer-centric solutions with other departments.
• Suggest improvements to existing processes to optimize the customer experience.
• Participate in the creation of training content for Cumulus andCPS transfer processes.
• Support the sales force and help them achieve their objectives.
• Ensure timely completion of follow-up records, contract audits and other administrative tasks.
• Carry out all other related tasks per the job's evolution and departmental needs.

Here's what you need to have and master to get the job

• Collegial degree in one of this area such as Administration, Marketing , IT or any related work experiences.
• High sense of urgency.
• Organized and efficient with strong attention to detail.
• Ability to multitask.
• Excellent communication skills.
• Excellent English skills, both spoken and written are essential; French is a strong asset;
• Autonomous and able to prioritize requests according to importance.
• Solid knowledge of Office 365, Microsoft Dynamics CRM and Cumulus.
• Knowledge of various Microsoft partner programs.
• Knowledge of PowerShell is considered an asset.

Benefits Of Working At Sherweb

Sherweb is, above all, an environment where the needs of our customers are at the heart of our actions. We are committed to living our values of passion, teamwork and integrity every day.

A fast-paced work environment that adapts to you

• A friendly and diverse work culture with inclusion and equality at the heart of our actions
• State-of-the art technology and tools
• A results-oriented culture where talent, action, and thinking outside the box are given due recognition
• Annual salary review based on performance
• Generous and caring colleagues of various professional and cultural backgrounds

A Flexible Total Compensation Offer

• Vacation time that considers your previous experience
• Advanced paid hours to recharge your batteries (holidays and mobile days)
• Flexible benefits plan that adapts to your needs
• Flexible savings fund options

Considerable growth opportunities

• A career path with opportunities to learn and grow
• Proximity to your direct manager and open, honest communication to support your development
• Multiple initial and on-the-job training opportunities and tools to track your progress and help you scale up in your career

Last but not least: “Sherweblife” - a rich calendar of activities that allow us to gather virtually and face-to-face throughout the year

Reasons for the requirement of English: Sherweb has international customers and fluency in English is the only way to ensure proper service delivery to them. The main tasks related to this position require written and oral communication with an English-speaking clientele at all times.