Technical Advisor II

Sherweb Inc.; Sherbrooke; On-site; CAD 37,000 - 53,000; Full time

Benefits offered by this job

Annual salary review

Flexible benefits plan

Home internet allowance

Vacation time based on experience

Flexible savings fund

Job summary

Sherweb Inc. in Sherbrooke, QC is seeking a full-time Technical Support and Client Experience agent. You will assist and provide technical support by phone, email or chat, analyze and resolve issues, and guide customers through configurations.

Fluency in French and English is essential to serve international clients. The role offers a fast-paced environment, opportunities for growth, and a comprehensive benefits package including flexible options and a home internet allowance.

Qualifications

• Highschool diploma with interest in IT and bilingual English/French.
• Experience in customer service and basic Windows familiarity.
• College diploma in CS is an asset.

Responsibilities

• Assist and provide technical support by phone, email or chat.
• Analyze and resolve technical issues related to products and services.
• Lead customers through service configurations.
• Provide a high level of customer service.
• Deliver and follow up on problem resolutions and customer satisfaction.
• Document customer issues in ticketing systems.
• Collaborate as a technical resource and share knowledge.
• Resolve technical issues remotely and identify causes.
• Handle additional tasks as the role evolves.

Skills

Bilingual: French-English

Technical support

Customer service

Education

High school diploma

College diploma in computer science

Tools

Windows applications

Job description

Job Category: .Technical Support and Client Experience

Requisition Number: TECHN002789

• Posted : August 5, 2026
• Full-Time
• On-site

Locations

Showing 1 location

Sherbrooke, QC J1J2Z3, CAN

Description

Location: Sherbrooke office

Here’s what we do and why we do it

We simplify business IT with cloud technology so clients can focus on what matters-making people's lives better. Learn more : www.sherweb.com/about/.

Here’s how you will contribute to the success of the company

• Assist and provide technical support by phone, email or chat.
• Analyze and resolve technical issues related to our products and services.
• Lead customers through service configurations.
• Provide a very high customer service level.
• Deliver and follow up on problem resolutions and customer satisfaction.
• Proactively and comprehensively document customer issues in ticketing systems.
• Collaborate as a technical resource and share knowledge with others.
• Resolve technical issuesfor customers:identify the causes, support the client remotely, findand carry outsolutions.
• Confront new technical issues every single day and be the contact person to solve them.
• Carry out all other related tasks per the job’s evolution and departmental needs.

Here’s what you need to have and master to get the job

• Highschool diploma, with a strong interest in IT;
• College diplomain computer science (an asset);
• Experience in customer service;
• Bilingual: French and English (spoken and written) essential
• Basic knowledge of Windows applications;
• Ability to vulgarize technical concepts;

Benefits of working at Sherweb

Sherweb is, above all, an environment where the needs of our customers are at the heart of our actions. We are committed to living our values of passion, teamwork and integrity every day.

A fast-paced work environment that adapts to you

• A friendly and diverse work culture with inclusion and equality at the heart of our actions
• State-of-the art technology and tools
• A results-oriented culture where talent, action, and thinking outside the box are given due recognition
• Annual salary review based on performance
• Generous and caring colleagues of various professional and cultural backgrounds

A flexible total compensation offer

• Base salary between $ 37,000 and $52,900 per year
• Vacation time that considers your previous experience
• Advanced paid hours to recharge your batteries (holidays and mobile days)
• Flexible benefits plan that adapts to your needs
• Flexible savings fund options
• A monthly home internet allowance

Considerable growth opportunities

• A career path with opportunities to learn and grow
• Proximity to your direct manager and open, honest communication to support your development
• Multiple initial and on-the-job training opportunities and tools to track your progress and help you scale up in your career

Last but not least: "Sherweblife" - a rich calendar of activities that allow us to gather virtually and face-to-face throughout the year

Reasons for the requirement of English: Sherweb has international customers and fluency in English is the only way to ensure proper service delivery to them. The main tasks related to this position require written and oral communication with an English-speaking clientele at all times.