Technical advisor

Le Groupe JLD-Laguë; Carp; On-site; CAD 45,000 - 60,000; Full time

Job summary

Join a leading agricultural equipment dealership as a Customer Service Technical Advisor. In this role, you will foster strong relationships with customers by managing inquiries, ensuring satisfaction, and promoting services. The position offers competitive benefits, continuous training, and a chance to build an extraordinary career with a dedicated team.

Benefits

Group insurance

Dental coverage

Paid personal leave

Annual allowance for safety boots

Workwear provided

Employee and Family Assistance Program

Discounts for employees and families

Continuous training

Qualifications

• Experience as a technical advisor in the agricultural or industrial field is an asset.
• Strong passion for customer service and understanding customer needs.

Responsibilities

• Manage customer inquiries and generate work orders.
• Ensure customer satisfaction and loyalty.
• Promote services and provide assistance and advice.

Skills

Verbal communication

Active listening

Customer service

Job description

Are you looking for a career and challenges that are EXTRAORDINARY? You’ve found the right place!

Green Tech Groupe is one of the largest John Deere dealerships in Eastern Canada, with 18 locations across Quebec and Ontario. Recognized as a leader in sales and service, we pride ourselves on excellence.

Building warm, friendly, and genuine relationships with customers and colleagues in a welcoming work environment will be part of YOUR day-to-day. Exciting challenges will allow you to leverage your expertise, knowledge, and skills to find innovative solutions for OUR customers. You’ll also receive training on the biggest name in the agricultural, commercial, and residential equipment industry—JOHN DEERE! You’ll be proud to contribute to essential work and to something bigger than yourself.

WHAT YOU WILL DO :

We know you’re an expert in customer service and repair management, so let’s talk about what makes this position truly EXTRAORDINARY.

Here, you won’t just respond to customer inquiries or generate work orders. You’ll be a cornerstone of a dedicated team focused on delivering exceptional customer experiences, where every interaction is an opportunity to assist, advise, and build lasting trust.

Your role will go far beyond managing repairs and planning schedules. You’ll play a vital part in ensuring customer satisfaction and loyalty, promoting our services, and contributing to their success. In a dynamic environment with opportunities to grow, you’ll have everything you need to thrive with us.

WHAT WE OFFER YOU :

Group insurance after just 3 months of service to give you peace of mind. Plus, dental coverage and virtual healthcare are included in this package!

RRSP with employer contributions, so you can build your future while benefiting from company support, after 3 months of service.

An annual allowance for safety boots, ensuring you’re always well-equipped and safe.

Workwear provided, so you’re always ready to take on the day in optimal conditions.

Paid personal leave, because your well-being and balance are a priority.

Access to virtual healthcare, fully covered by the company, allowing you to consult a healthcare professional quickly and easily.

An Employee and Family Assistance Program, covering all aspects of overall health, providing you with support whenever you need it.

Exclusive discounts for you and your family, making your purchases more affordable!

Continuous training, with technical sessions led by our expert trainer and John Deere, ensuring you always stay ahead.

WHAT WE ARE LOOKING FOR IN YOU :

Experience as a technical advisor (in the agricultural or industrial field) is considered an asset.

A genuine passion for the agricultural, commercial, or industrial sector.

Functional English: an asset to serve English-speaking customers related to the role.

Strong skills in verbal communication, active listening, understanding customer needs, thoroughness in your research, and a true passion for customer service!

Join our team of over 450 employees and build your EXTRAORDINARY career — with us!