Technical Account Manager (Bi-Lingual French)

Dealer Spike LLC; Canada; Remote; CAD 50,000 - 70,000; Full time

Job summary

A leading company in digital marketing solutions is seeking an Account Manager for its Canadian entity. This role focuses on fostering client relationships, offering technical support for website solutions, and driving customer success. Candidates should be bilingual in English and French Canadian with a background in customer service and technical problem-solving.

Benefits

Medical, dental, and vision plans

Long-term savings

Vacation and sick leave

Paid holidays

Wellness programs

Flexible leave for disability

Remote-first environment

Qualifications

• 2 years’ Customer Service experience required.
• Excellent in English and French Canadian communications.
• Must be technical and a problem-solver.

Responsibilities

• Develop professional relationships with clients.
• Manage accounts and promote additional services.
• Handle client web requests and provide technical support.

Skills

Strong troubleshooting

Problem-solving skills

Effective collaboration

Excellent communication in English and French Canadian

Education

College Degree

Tools

HTML

CSS

JavaScript

jQuery

CRM systems

Job description

Account Manager – Dealer Spike Canada (Bi-Lingual French Canadian)

Dealer Spike is seeking a talented individual to join our Customer Success department as an Account Manager in our new Canadian entity. A primary function of this role is to develop professional relationships with our clients as we guide them through increasing their dealership's online presence with award-winning websites and strategic digital marketing solutions. We are passionate about driving customer results for our dealers!

The ideal candidate will be a self-starter and creative problem-solver, motivated to improve our customer's experience. This role requires both customer relationship management and technical support. The individual should communicate effectively about our services, their implementation, and the value they bring to dealers by increasing website traffic, qualified leads, and results.

Account Managers are responsible for maintaining customer relationships, building value, retaining clients, and promoting additional marketing and website services. They should be comfortable with various tools, interpret statistical data, and suggest improvements for our dealers.

Here is more of what you’ll do:

The Technical Part

• Handle client web requests via email, chat, and phone.
• Maintain, update, and implement website changes using HTML, CSS, and JavaScript (jQuery).
• Consult with clients on achieving their goals.
• Provide tailored training tutorials.

The Account Manager Part

• Develop professional relationships to enhance clients' online presence.
• Understand each client's unique aspects.
• Perform Monthly Reporting Calls.
• Manage accounts focusing on revenue growth and retention.
• Promote additional services and provide product training.
• Coordinate with the Site Production Team for onboarding.
• Keep records of interactions and process customer accounts.
• Identify and proactively address retention risks.

What We’re Looking For:

• Located in Canada
• 2 years’ Customer Service experience
• Strong troubleshooting and problem-solving skills
• Excellent communication in English and French Canadian
• Enjoys technical challenges and creative solutions
• Effective collaboration skills
• Ability to follow technical documentation
• Typing speed of at least 45 wpm
• Adaptable, energetic, team-oriented attitude

Preferred:

• College Degree
• Experience with HTML, CSS, LESS/SASS, JavaScript, jQuery, website design, cross-browser compatibility, and accessibility
• 1+ years in Digital Marketing
• Knowledge of responsive web design and CSS frameworks
• Experience with CRM systems
• Familiarity with JavaScript frameworks like React, AngularJS, Vue
• Photoshop skills
• Proficiency with Microsoft tools
• Understanding of SEO/SEM and eCommerce

What We Offer:

• Medical, dental, and vision plans
• Long-term savings
• Vacation and sick leave
• Paid holidays
• Wellness programs
• Flexible leave for disability
• Remote-first environment

Interested but unsure if you meet all qualifications? We encourage you to apply! Our job descriptions are guidelines, not strict checklists.

Who are we?

LeadVenture is a leading SaaS provider of digital retailing, eCommerce, and digital marketing solutions for dealerships across multiple industries. Our brands include Dealer Spike, Dealer Car Search, Frazer, Net Driven, and Interact RV. We operate globally with offices in the US, Canada, Mexico, Belize, UK, India, and The Netherlands.

In this role, you'll work with Dealer Spike Canada, a global digital advertising company focused on increasing dealer sales through online advertising and training.

LeadVenture is an equal opportunity employer, committed to diversity and inclusion in the workplace, and prohibits workplace harassment of any kind.