Title Express Canada -Remote Processor

Copart; Montreal; Remote; CAD 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a Title Express Processor to support auto insurance companies in managing vehicle titles and paperwork. This role is vital for ensuring compliance with state guidelines and providing excellent customer service. You will be responsible for handling mail, making calls to owners and lien holders, and ensuring timely processing of documents. If you thrive in a fast-paced environment and possess strong communication skills, this opportunity is perfect for you. Join a team where your contributions will directly impact the efficiency of title processing and customer satisfaction.

Qualifications

• 2+ years of office customer service experience required.
• Bi-lingual in French and English is essential for this role.

Responsibilities

• Assist auto insurance companies with vehicle title procurement.
• Handle customer inquiries and ensure compliance with state guidelines.

Skills

Customer Service Experience

Bi-lingual French Speaking

Microsoft Products Proficiency

Problem Solving

Multi-tasking

Communication Skills

Basic Math Skills

10 Key Proficiency

Ability to Work Independently

Ability to Work in a Team Environment

Education

High School Degree

Tools

Basic Office Equipment

Microsoft Office

Job description

The Title Express Processor is responsible for assisting auto insurance companies with the procurement of vehicle titles, title paperwork, and working with financial institutions and vehicle owners.

Key Responsibilities:

1. Opening/scanning mail received
2. Call queue (ability to answer basic TP questions, give claim updates, and direct caller to correct party/team if applicable)
3. Total Loss Packets (create and send all documents required per state guidelines)
4. Initial Lien Holder calls (Calls are to secure payoff information, Letters of Guarantee, and Copy of Title)
5. Initial calls to owners/insureds (these are customer-specific tasks to inform owners of the packet that will be sent to them)
6. Follow-up calls to owners/insureds to follow up on needed documents or corrected documents needed
7. Follow-up calls to Lien Holders (for documents listed above in the initial call)
8. Send out revised packets to the owners/insureds as needed
9. Adhere to internal cycle times and other auditable criteria
10. Mail Approvals - Reviewing all mail to ensure that documents are compliant per State guidelines
11. Launch the "Okay to Pay" the owner/insured to the Insurance company after final review of file for compliance
12. Monitor and work a shared inbox to ensure tasks and directives are addressed and completed per company policy, timelines, and contractual obligation
13. Other tasks as assigned by management

Required Skills and Experience:

1. 2 plus years of office customer service experience
2. Education: HS degree
3. Bi-lingual French speaking
4. Proficient in basic office equipment and with Microsoft products
5. Ability to identify/analyze vehicle title documents within company and State guidelines
6. Ability to work closely with State DMV's and Lien Holder entities
7. Problem solver
8. Ability to multi-task
9. Basic 10 key proficiency
10. Ability to work in a fast-paced environment
11. Excellent communication skills -- written and verbal
12. Excellent customer service skills and attitude
13. Basic math skills
14. Ability to delegate/prioritize workflow
15. Ability to work independently or in a team environment
16. Ability to read/write in English fluently and effectively
17. Valid driver's license
18. Occasional overtime as needed