Technical Account Manager and Customer Success Manager

Mondata; Quebec; Remote; CAD 70,000 - 90,000; Full time

Job summary

A rapidly growing cybersecurity company is seeking a dynamic Technical Account Manager and Customer Success Manager. This role involves managing client relationships and providing technical support on Microsoft 365 and cybersecurity solutions. The ideal candidate will be bilingual and have relevant experience, working in a motivating and innovative environment with opportunities for career growth.

Benefits

Competitive market-based compensation

Flexible 35-hour workweek

Group insurance plan

Telemedicine services

Employer-contributed retirement plan

Remote work

Lunch & Learn sessions

Qualifications

• Strong background in Microsoft 365 and cybersecurity.
• Excellent client success experience.

Responsibilities

• Manage and support client accounts, ensuring their success and satisfaction.
• Provide technical expertise and guidance on Microsoft 365 and cybersecurity solutions.
• Assist in pre-sales and post-sales activities, including demonstrations and onboarding.
• Develop relationships with clients and gather feedback on solutions.
• Monitor and report on client success metrics.

Skills

Bilingual (English and French)

Client Success Experience

Microsoft 365

Cybersecurity

Education

University degree

Job description

WeActis is seeking a dynamic and bilingual (English and French) Technical Account Manager and Customer Success Manager to join our team. The ideal candidate will have a strong background in Microsoft 365, pre-sales and/or post-sales client support, and cybersecurity. This role requires excellent client success experience and a university degree.

Responsibilities:

• Manage and support client accounts, ensuring their success and satisfaction.

• Provide technical expertise and guidance on Microsoft 365 and cybersecurity solutions;

• Assist in pre-sales and post-sales activities, including demonstrations, onboarding, and ongoing support;

• Develop and maintain strong relationships with clients, understanding their needs and gathering feedbacks on the solutions;

• Collaborate with internal teams to ensure seamless service delivery and client satisfaction;

• Monitor and report on client success metrics, identifying areas for improvement.

Company Description:

Here’s your chance to join the passionate team at Mondata. Constantly growing since 2018, we are a young yet seasoned cybersecurity company. We are developing the cloud-based cybersecurity platform Proactive Cybersecurity to help businesses of all sizes build the best defense against cyber threats. With Mondata and our Proactive Cybersecurity platform, organizations can trust in their cybersecurity. With us, it’s simpler, more accessible, more inclusive—and most importantly, it delivers results!

Our Mission:

To provide organizations and their employees with the best defense against cyberattacks.

Our DNA:

Fun | Commitment | Performance | Communication | Innovation | Caring

If our DNA aligns with your values—if you’re someone who stands out in your field and wants to be part of a young, innovative team—send us your detailed profile.

Mondata will listen to you, support you in your career journey, and offer a range of benefits, including:

• Exciting projects at the forefront of technology

• Competitive market-based compensation

• Flexible 35-hour workweek

• Group insurance plan

• Telemedicine services

• Employer-contributed retirement plan

• Remote work

• “Lunch & Learn” sessions

If, like us, you enjoy:

• Working in a motivating and relaxed atmosphere

• Taking on significant responsibilities and having the chance to innovate

• Learning and growing while working with cutting-edge technologies

• Making a real impact and having your voice heard

• The prospect of unlimited career growth

• Seeing the results of your work

Join the journey of an "experienced" startup and treat yourself to a truly exciting career opportunity!