Customer Success Manager

Scispot; Montreal; Remote; CAD 70,000 - 100,000; Full time

Job summary

Join a fast-growing company redefining lab operations as a Customer Success Manager. In this role, you'll support biotech, diagnostics, and scientific labs by ensuring customer satisfaction and onboarding. With opportunities for career growth and flexible remote work, this position is ideal for motivated individuals passionate about making an impact in the science sector.

Benefits

Flexible Remote Work

Full healthcare coverage

Opportunities for professional development

Competitive salary and performance-based incentives

Qualifications

• 2–3 years in customer success or related field.
• Experience in B2B SaaS startup preferred.
• Understanding of wet lab workflows or bioinformatics.

Responsibilities

• Manage onboarding process for new customers.
• Provide tailored support and address customer issues.
• Build and maintain long-term relationships with customers.

Skills

Communication

Problem Solving

Self-Motivation

Flexibility

Education

Master’s degree in Biotechnology

Master’s degree in Biology

Master’s degree in Bioinformatics

Job description

Scispot is building the digital backbone for modern labs. The platform empowers diagnostics, biotech, and testing labs to turn data into an advantage, offering a flexible alternative to traditional ELN, LIMS, SDMS, and QMS tools.

Designed for fast-moving science, Scispot enables teams to automate workflows, integrate instruments, standardize data, and collaborate in real-time—without needing to code. From molecular diagnostics to synthetic biology, labs use Scispot to scale faster and work smarter.

Join the mission to build the intelligence layer that powers the future of labs.

Position Overview :

Scispot is looking for a highly motivated Customer Success Manager (CSM) to join our dynamic and growing team. This role is designed for someone passionate about helping customers and excited to make a direct impact on the success of diagnostics, biotech, and scientific testing labs.

As a CSM, you’ll play a pivotal role in onboarding new clients, providing ongoing support, and ensuring customer satisfaction. You’ll work closely with our founding team and have plenty of opportunities for career growth. If you're eager to learn, work in a fast-paced environment, and help shape the future of lab-based industries, this is the role for you!

Key Responsibilities :

• Customer Onboarding : Manage and streamline the onboarding process for new customers, ensuring a smooth, efficient, and enjoyable experience.
• Ongoing Support : Proactively assist existing customers—whether in diagnostics, biotech, or testing labs—by offering tailored support, addressing issues, and helping them maximize Scispot’s value.
• Issue Resolution : Work with engineering and operations teams to resolve customer issues and prevent future challenges by streamlining processes.
• Customer Relationships : Build and maintain long-term relationships with customers, fostering high satisfaction levels and retention.
• Product Knowledge : Leverage your understanding of wet lab workflows or bioinformatics to provide expert insights and personalized recommendations to life sciences and diagnostics customers.
• Feedback Loop : Gather customer feedback, document insights, and collaborate with product teams to inform product improvements.
• Collaboration : Assist in preparing proposals, presentations, and customer-facing materials. Support in crafting customer training resources tailored to their unique needs.

Qualifications :

• Experience : At least 2–3 years in customer success, business operations, consulting, or a related field. Prior experience in a B2B SaaS startup in the life sciences or diagnostics space is highly preferred.
• Educational Background : A Master’s degree or beyond in Biotechnology, Biology, Bioinformatics, or a related field is required.
• Wet Lab or Bioinformatics Knowledge : Essential for understanding the needs of diagnostics and scientific labs.
• Communication : Excellent written and verbal communication skills with the ability to interact and present to both technical and non-technical clients.
• Problem Solving : Strong analytical, problem-solving, and project management skills.
• Self-Motivation : High energy, proactive attitude, and a self-driven approach to achieving results.
• Flexibility : Willingness to work across different time zones and outside of standard hours when needed.

Why Join Scispot :

• Flexible Remote Work : Enjoy the freedom of working from anywhere.
• Career Growth : Work directly with the founding team, with ample opportunities for learning and advancement.
• Professional Mentorship : Gain valuable experience through hands-on training and mentorship from experts in both biotech and diagnostic technologies.
• Collaborative Culture : Be part of a supportive and innovative team focused on mutual growth, customer success, and impact across scientific industries.

Benefits :

• Full healthcare coverage
• Remote work flexibility
• Opportunities for professional development and career growth
• Competitive salary and performance-based incentives

Scispot is redefining the way labs operate—across biotech, diagnostics, and testing. Join us in building the lab of the future.