Technical Account Manager

DataStealth Inc.; Mississauga; On-site; CAD 90,000 - 110,000; Full time

Job summary

A leading cybersecurity software company in Mississauga is looking for a Technical Account Manager to drive customer success. In this full-time role, you will manage technical relationships, advocate for customer needs, and work with cross-functional teams to enhance customer satisfaction and retention.

Qualifications

• 3+ years of experience in a customer-facing technical role.
• Strong technical acumen and problem-solving skills.
• Experience in data security, SaaS, cloud solutions or enterprise software preferred.

Responsibilities

• Serve as the primary technical contact for assigned customers.
• Conduct Quarterly Business Reviews and regular check-ins.
• Identify expansion opportunities and manage technical escalations.

Skills

Problem-solving

Interpersonal skills

Technical acumen

Tools

Google Suite

JIRA

Hubspot

Notion

Job description

About Us

DataStealth is a Data Security Platform (DSP) that allows organizations to discover, classify, and protect their most sensitive data and documents, ensuring that sensitive data and documents are secure and that they meet applicable privacy, regulatory, governance and compliance requirements.

Technical Account Manager (TAM)

Location: Mississauga, ON

Job Type: Full-Time

About Us

DataStealth is a Data Security Platform (DSP) that allows organizations to discover, classify, and protect their most sensitive data and documents, ensuring that sensitive data and documents are secure and that they meet applicable privacy, regulatory, governance and compliance requirements.

We are one of the world's leading and fastest growing cybersecurity software companies. Our team is the best in the business. Our patented software provides our large enterprise customers with the ability to solve complex data security problems with paradigm shifting technology that can actually solve problems.

If being at the helm of it excites you, and you desire to be an expert and educator in an ever-changing environment, then this is the job for you!

Role Overview

As a Technical Account Manager (TAM), you will play a pivotal role in driving customer success, ensuring alignment between DataStealth solutions and our customers’ business objectives. You will own and manage the technical relationship, advocate for customer needs, and identify growth opportunities, all while working cross-functionally with internal teams to drive customer satisfaction and retention.

Key ResponsibilitiesCustomer Relationship Management

• Serve as the primary technical contact for assigned customers, fostering long-term relationships.
• Conduct Quarterly Business Reviews (QBRs) and regular check-ins to track progress toward customer goals.
• Proactively engage customers to understand evolving needs, pain points, and strategic objectives.
  
  

Opportunity Identification & Growth

• Identify expansion opportunities, pain points, and areas for deeper engagement.
• Work alongside Account Executives to craft and position tailored solutions that drive additional value for the customer.
  
  

Technical Escalations & Issue Resolution

• Act as the customer’s advocate in managing high-priority technical issues, ensuring prompt resolution.
• Conduct post-mortem analyses and present Root Cause Analyses (RCAs) for critical escalations.
• Collaborate with Engineering and Support teams to improve the overall customer experience.
  
  

Solution Delivery & Adoption

• Partner with Solution Architects and Technical Project Managers to drive successful solution deployment.
• Guide customers through best practices, ensuring optimal adoption of DataStealth solutions.
• Develop and document technical engagement strategies to streamline solution delivery.
  
  

Customer Advocacy & Internal Representation

• Champion customer feedback internally, working closely with Product and Engineering teams to influence roadmap decisions.
• Ensure customer requirements and strategic needs are well-communicated across the organization.
  
  

What You Bring

• 3+ years of experience in a customer-facing technical role (Technical Account Manager, Solutions Engineer, or similar).
• Strong technical acumen, with the ability to articulate complex solutions in an enterprise environment.
• Experience managing multiple enterprise customers, with a proven track record of driving value and growth.
• Excellent problem-solving skills, with the ability to navigate technical escalations and advocate for customers.
• Strong interpersonal skills with the ability to build trust, influence stakeholders, and drive results.
• Experience in data security, SaaS, cloud solutions, or enterprise software is highly preferred.
• Excellent written and verbal communication skills for both technical and non-technical audiences.
• Proficiency with tools like Google Suite, JIRA, Hubspot, and Notion is an asset.
• Start-up Experience is an asset
  
  

Application Process: To apply for the Technical Account Manager position, please submit your resume detailing your relevant experience and explaining why you're a great fit for DataStealth.

We look forward to reviewing your application!

DataStealth is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Software Development

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