Technical Account Manager

Prelude; Canada; Remote; CAD 70,000 - 110,000; Full time

Job summary

Prelude, a leader in security validation, seeks a Technical Account Manager to guide customers in deploying and optimizing their platform. This role requires a proactive approach to fostering customer relationships, leading technical demonstrations, and translating their needs into actionable plans.

Benefits

Generous healthcare

Flexible PTO

Home-office support

Qualifications

• 3+ years in technical account management or related roles.
• Experience with enterprise IT systems.
• Ability to communicate complex concepts.

Responsibilities

• Primary technical contact for customer accounts.
• Lead product demonstrations and workshops.
• Resolve technical issues and advocate for customers.

Skills

Technical Account Management

Endpoint Security

Communication

Customer-first Mindset

Job description

About Prelude

Prelude Security is pioneering a new standard in security validation. Our platform helps organizations confidently answer the question, “Are we protected?” by continuously evaluating the effectiveness of security controls. We integrate seamlessly with existing tools to uncover control gaps, control health and policy misconfigurations—empowering security teams to optimize defenses and proactively address risk.

Founded in 2021, Prelude is backed by top-tier investors and used by forward-thinking organizations to gain visibility into the state of their security posture in real time.

Role

We are looking for a Technical Account Manager (TAM) to serve as a trusted advisor to our customers, helping them deploy, operationalize, and get value from Prelude’s platform. As a TAM, you’ll take ownership of the technical relationship, working cross-functionally with sales, engineering, and product teams to ensure successful onboarding, deployment, and management of Prelude customers.

You will act as the technical voice of the customer—demonstrating, installing, configuring, and customizing Prelude’s solutions while providing exceptional support and guidance.

Responsibilities

• Serve as the primary technical point of contact for customer accounts, ensuring successful deployment and long-term satisfaction.

• Lead product demonstrations, proof-of-value engagements, and technical workshops for customers and partners.

• Translate customer requirements into scalable implementation plans, coordinating with internal teams to deliver results.

• Troubleshoot and resolve technical issues, leveraging internal engineering and security teams as needed.

• Develop and maintain technical documentation to support customer implementations and best practices.

• Act as a customer advocate by feeding insights and enhancement requests back to product and engineering teams.

Skills and Experience

• 3+ years of experience in technical account management, sales engineering, or a similar customer-facing technical role.

• Solid background in endpoint security, endpoint management, or IT systems in enterprise environments.

• Proven ability to explain complex security concepts to both technical and executive-level audiences.

• Strong communication skills and customer-first mindset.

• Self-starter who thrives in fast-paced, startup environments with minimal oversight.

Working at Prelude

Prelude is a fully remote team across the US & Canada, built on trust, autonomy, and excellence. We empower our team to take ownership, move with purpose, and continuously improve. Our culture values top performers who align with our mission and embrace high standards. We offer generous healthcare, flexible PTO, and home-office support, ensuring our team has the freedom and resources to thrive. While we move fast, we prioritize quality, collaboration, and remain committed to building impactful security solutions with precision.