Tech Support Analyst II

Weyerhaeuser; Drayton Valley; On-site; USD 78,000 - 113,000; Full time

Job summary

Weyerhaeuser is looking for an IT/OT Support contributor for their Drayton Valley Lumber Mill. The role involves providing extensive technical support, maintaining various systems, and working closely with both the mill site staff and virtual IT team members. Successful candidates require strong technical skills, a background in IT, and the ability to communicate effectively in a team-oriented environment.

Benefits

Comprehensive employee benefits plan

Retirement savings plan with company matching

Annual merit-increase program

Annual Incentive Program

Qualifications

• Three plus years’ experience in technical administration of PCs and network infrastructure.
• Skilled in supporting desktops, laptops, printers, and VoIP systems.
• Demonstrated safety focus and ability to learn new technologies.

Responsibilities

• Field incoming help requests from end users professionally.
• Install, upgrade, and support desktops, laptops, and servers.
• Provide regular status updates to site and IT lead teams.

Skills

Problem-solving

Technical administration

Communication

Education

Associate degree in information technology

Tools

Microsoft certifications

CCNA certification

Job description

Weyerhaeuser is seeking a highly motivated, team oriented, self-directed key contributor to provide a broad range of IT/OT support to our Drayton Valley Lumber Mill, located in Drayton Valley, AB, Canada. This role is responsible for deployment, maintenance, and technical support of desktops, laptops, servers, client devices, switches, AP’s, printers, specialty equipment, digital signage, security, access control, and CCTV systems. This role will work closely with business users, mill site staff, and virtual IT team-mates, and will take part in the after-hours/on-call rotation.

Duties

• Field incoming help requests from end users in a courteous and professional manner
• Record, track, and document the problem-solving process through to final resolution
• Identify and learn software and hardware used and supported by the organization
• Perform hands-on fixes at the desktop level, including installing and upgrading software, hardware diagnostics, and configuring systems and applications
• Familiarize end users on basic software, hardware, and peripheral device operation
• Install, upgrade, and support desktops, laptops, printers, switches, wireless AP’s, Internet Circuit’s, VoIP, and other systems
• Adhere to organizational asset, change, problem, and incident management processes
• Track all IT/OT assets at assigned location
• Maintains assigned servers (physical and/or virtual) and insure all updates are applied in accordance with organizational guidelines
• Provide regular status updates via email to site and IT lead teams
• Actively participate in IT/OT Team meetings
  
  

Job

Information Technology

Primary Location

CAN-AB-Drayton Valley

Schedule

Full-time

Job Level

Individual Contributor

Job Type

Experienced

Shift

Day (1st)

Relocation Assistance

Available

• Demonstrated safety focus
• Associates degree in information technology or equivalent combination of education and/or experience
• Three plus years’ experience in technical administration of PCs, Printing, Server Management, with demonstrated broad-based technical abilities
• Skilled and experienced supporting desktops, laptops, printers, switches, wireless AP’s, Internet Circuit’s, VoIP, VPN, general infrastructure etc.
• Problem-solving skills and the ability to learn new technologies
• Strong oral and written communication skills
  
  

Highly Valued Skills

• Microsoft certifications – MCITP – MS Certified IT Professional, MCDST – MS Certified Desktop Support Technician, MCP – MS Certified Professional
• CCNA - Certified Cisco Network Associate or similar
• Experience supporting the IT infrastructure needs of a manufacturing facility
  
  

Compensation : This role is eligible for our annual merit-increase program, and we are targeting a salary range of $78,600 - $112,300 based on your level of skills, qualifications and experience. You will also be eligible for our Annual Incentive Program, which offers a cash bonus targeting 7% of base pay. Potential plan funding may range from zero to two times that target.

Benefits : When you join our team as a nonunion employee, y ou and your dependents will be offered coverage under our comprehensive employee benefits plan, which includes medical, dental, vision, short and long-term disability, and life insurance.We also support personal volunteerism, sponsor a host of diversity networks, promote mentoring, and provide training and development opportunities to help you chart your path to a fulfilling career.

Retirement : Nonunion Canadian employees are automatically enrolled in our Defined Contribution Pension Plan, which includes a paid company match up to 6%, in addition to a company contribution equaling up to 7.25% of your base salary. Employees are also eligible to enroll in the Retirement Savings Plan (Group RRSP).

About Wood Products

We've been delivering quality building products and solutions to our customers for more than 125 years. From builders and dealers to specifiers and homeowners, we offer exceptional product performance and unparalleled support.

For more than a century, we’ve been building our reputation as a leader in sustainable wood products.

About Weyerhaeuser

We sustainably manage forests and manufacture products that make the world a better place. We’re serious about safety, driven to achieve excellence, and proud of what we do. With multiple business lines in locations across North America, we offer a range of exciting career opportunities for smart, talented people who are passionate about making a difference.

We know you have a choice in your career. We want you to choose us.

Weyerhaeuser is an equal opportunity employer. Inclusion is one of our five corevalues and we strive to maintain a culture where all our people feel a sense of belonging, opportunity and shared purpose. We are committed to recruiting a diverse workforce and supporting an equitable and inclusive environment that inspires people of all backgrounds to join, stay and thrive with our team.

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