Tech Solutions Architect & Implementation Lead

Canadian Federation of Independent Business; Toronto; Hybrid; CAD 72,000 - 82,000; Full time

Benefits offered by this job

Career advancement

Flexibility

Health and wellness supports

Employee Assistance Program

Training and development

Job summary

Canadian Federation of Independent Business in Toronto is seeking a Technology Solutions and Implementation Manager to translate business needs into practical technology actions. This hands-on role partners with IT, Digital, Operations, and other teams to design, implement, and stabilize solutions.

The position is full-time with a hybrid setup in our Toronto office; remote-work from anywhere in Canada is considered. You will learn new platforms, manage timelines, and deliver measurable outcomes.

Qualifications

• At least three years of practical experience leading or delivering technology implementations, system improvements, or cross-functional initiatives.
• Project management skills: clarify outcomes, milestones, risks, dependencies.
• Demonstrated ownership and ability to move work forward when unclear.
• Curiosity and ability to learn unfamiliar technologies, platforms, and business processes; interest in AI.
• Strong analytical, problem-solving, and critical-thinking skills.
• Clear communication and ability to ask questions and surface concerns.
• Experience working with business teams, technology professionals, external vendors, and senior stakeholders.
• Post-secondary education in technology, business, PM, or related field.

Responsibilities

• Investigate business problems and technology opportunities with stakeholders to understand needs, research possible approaches, test assumptions, and recommend a practical path forward.
• Turn loosely defined needs into clear requirements, priorities, implementation plans, ownership, and measurable outcomes, while managing timelines, risks, dependencies, and competing priorities.
• Within IT’s direction, quickly learn the platforms and tools involved and contribute directly to configuration, testing, rollout, and post-launch improvements; ensure alignment with architecture, integration, security, privacy, support, and governance.
• Work with employees and managers to identify adoption challenges early and ensure ownership, support processes, and next steps are clear before transitioning an initiative into ongoing operations.
• Explore how AI and other emerging technologies could responsibly improve processes, employee experiences, and member service.
• Take ownership of moving work forward with limited direction, following up on commitments, addressing barriers, and providing updates on progress, decisions, risks, and support needed.

Skills

Project management

Stakeholder management

Analytical thinking

Learning agility

Communication

Education

Post-secondary education in technology or business or project management

Tools

Microsoft platforms

AI-enabled tools

System integrations

Job description

Canadian Federation of Independent Business in Toronto is seeking a Technology Solutions and Implementation Manager to translate business needs into practical technology actions. This hands-on role partners with IT, Digital, Operations, and other teams to design, implement, and stabilize solutions.

The position is full-time with a hybrid setup in our Toronto office; remote-work from anywhere in Canada is considered. You will learn new platforms, manage timelines, and deliver measurable outcomes.