Tech Logistics Support Specialist

Tata Consultancy Services Limited; Toronto; On-site; CAD 52,000 - 66,000; Full time

Job summary

Tata Consultancy Services Canada Inc. is seeking a Junior Technology Logistics Support Associate to provide day‑to‑day IT support for equipment and systems within the logistics environment, serving as the first point of contact for IT incidents.

The role includes assisting with installations, monitoring data centre infrastructure, coordinating with internal and third‑party teams, and maintaining technology asset inventories to support operations. Toronto, ON.

Responsibilities

• Provide day-to-day IT support for equipment and systems within the logistics environment.
• Serve as the first point of contact for Distribution Center (DC) and Fulfillment Center (FC) associates requiring IT assistance.
• Receive, track, troubleshoot, and resolve Level 1 and Level 2 incidents and service requests.
• Escalate complex issues to global support teams and subject matter experts when required.
• Support and maintain Microsoft Windows 10/11 operating systems and Microsoft 365 applications.
• Assist with the installation, configuration, and deployment of new technology systems and services.
• Monitor data center alarms and coordinate maintenance activities with third-party vendors, SSC, and Global Technology teams.
• Support network connectivity, including Wi-Fi and VDI environments.
• Provide first-level preventive and corrective support for office printers and peripheral devices.
• Act as a communication liaison between operations teams and technology support groups to ensure timely issue resolution.
• Manage and maintain technology asset inventory, including equipment tracking and lifecycle activities.
• Support planned outages, upgrades, and continuous improvement initiatives while performing other assigned duties.

Skills

Logistics/ Transportation and Disrtib"

Job description

Tata Consultancy Services Canada Inc. is seeking a Junior Technology Logistics Support Associate to provide day‑to‑day IT support for equipment and systems within the logistics environment, serving as the first point of contact for IT incidents.

The role includes assisting with installations, monitoring data centre infrastructure, coordinating with internal and third‑party teams, and maintaining technology asset inventories to support operations. Toronto, ON.