Tech Connect Analyst Co-op

Canadian Imperial Bank of Commerce; Toronto; Hybrid; CAD 25,000 - 33,000; Full time

Job summary

The Canadian Imperial Bank of Commerce (CIBC) is seeking a Tech Connect Analyst Co-op in Toronto to support in‑office technical operations and onboarding activities. You’ll help with troubleshooting, laptop pickups, queue management, and general admin tasks to ensure smooth service delivery.

You’ll build hands‑on experience across technical support, service coordination, and client service while collaborating with partners.

Qualifications

• Pursuing a degree/diploma in information technology, computer science, or a related field.
• Experience with Microsoft Excel, Microsoft Outlook, Windows and Mac operating systems, and ServiceNow.
• Prior experience in a technical support or service desk environment is an asset.

Responsibilities

• Technical Support Coordination - triage requests, manage service queues, and provide in‑office hardware/software support.
• Onboarding Support - assist with new hire laptop pickups, device prep, and setting up tools for new hires.
• Asset and Request Management - track laptops, monitor tickets, and manage shared mailboxes for timely requests.
• Operational Support - support vending machine processes, service transactions, and chargeback activities.
• Client Service - deliver friendly, responsive support to employees and drive a positive service experience.

Skills

Apple Mac OS

Customer Service

Mac OS Support

Microsoft Excel

Microsoft Outlook

Microsoft Windows OS Installation

Microsoft Windows

ServiceNow Platform

Technical Support

Troubleshooting

Education

Degree in information technology or computer science or related field

Tools

ServiceNow Platform

Job description

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute. To learn more about CIBC, please visit CIBC.com

What you’ll be doing

Technology Operations supports the tools, devices, and day-to-day services that help our teams work effectively across the business. As a Tech Connect Analyst Co-op, you’ll support in-office technical operations and help create a smooth experience for team members during onboarding and daily support interactions. You’ll assist with technical issue troubleshooting, laptop pickups and collections, queue management, and mailbox coordination while helping track and respond to outstanding requests. You’ll also support operational activities such as vending machine transactions, chargeback processing, and general administrative tasks tied to service delivery. In this role, you’ll build hands‑on experience across technical support, service coordination, and client service while working closely with partners to keep operations running smoothly. At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on‑site and remote work) will be discussed at the time of your interview.

Important information

We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us. You must be currently enrolled in post‑secondary education and returning to full‑time studies to be eligible. However, you do not need to be in a registered Co‑Op program to be considered for a role.

This is a 4 month opportunity.

How you’ll succeed

• Technical Support Coordination - Support day‑to‑day technical assistance by helping triage requests, managing service queues, and providing in‑office support for common hardware and software issues.
• Onboarding Support - Assist with onboarding activities including new hire laptop pickups, device preparation, and helping team members get set up with the tools they need.
• Asset and Request Management - Help collect laptops, track outstanding tickets, and monitor shared mailboxes to ensure requests are addressed in a timely and organized way.
• Operational Support - Contribute to the smooth delivery of Tech Connect services by supporting vending machine processes, service‑related transactions, and chargeback activities.
• Client Service - Deliver friendly, responsive support to employees by answering questions, following up on requests, and helping create a positive service experience.

Who you are

You are pursuing a degree/diploma in information technology, computer science, or a related field. You can demonstrate experience in Microsoft Excel, Microsoft Outlook, Windows operating systems, Mac operating systems, ServiceNow, and basic technical troubleshooting. It’s an asset if you have previous experience in a technical support or service desk environment.

You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it's the right thing to do. You know that details matter. You notice things that others don't. Your critical thinking skills help to inform your decision making. You're motivated by collective success. You know that teamwork can transform a good idea into a great one. You know that an inclusive team that enjoys working together can bring a vision to life. You love to learn. You're passionate about growing your knowledge. You have a strong sense of curiosity. Values matter to you. You bring your real self to work, and you live our values - trust, teamwork, and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We work to recognize you in meaningful, personalized ways including a competitive compensation, a banking benefit*, wellbeing support and additional offers such as employee and family assistance programs and MomentMakers, our social, points‑based recognition program. Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients. *Subject to program terms and conditions

What you need to know

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [e-mail].

CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise. You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency). We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Expected End Date 2027-04-23

Job Location Toronto-81 Bay, 32nd Floor

Employment Type Temporary (Fixed Term)

Weekly Hours 37.5

Skills

• Apple Mac OS
• Customer Service
• Mac OS Support
• Microsoft Excel
• Microsoft Outlook
• Microsoft Window OS Installation
• Microsoft Windows
• ServiceNow Platform
• Technical Support
• Troubleshooting

At CIBC, we are in business to help our clients, employees and shareholders achieve what is important to them. Our ability to create value for all CIBC stakeholders is driven by a business culture based on common values: Trust, Teamwork and Accountability. Working with CIBC makes you a part of a work environment committed to our clients, employees and communities - a place where you can excel. Every day, our 48,000 employees help our clients achieve their financial goals, because what matters to our clients, matters to us.