Tech Analyst

Air Canada; Toronto; On-site; CAD 70,000 - 90,000; Full time

Job summary

Air Canada is seeking a highly motivated Technical Analyst to join the Application Development team to enhance Air Canada’s digital assets. The role focuses on owning functional domains, connecting business intent to architecture, engineering, QA, release, and operations.

The candidate should have a strong technical background with APIs, back-ends, and cloud environments, plus experience with Agile methodologies and effective communications across teams.

Qualifications

• Bachelor's degree with 2+ years of Technical Business Analyst experience or 4+ years in lieu of degree
• Strong time management, organizational, planning skills
• Excellent communication skills, both verbal and written
• Strong technical background in APIs, back-ends and cloud environments
• Creative problem solver with ability to document solutions to problems
• Experience with Agile methodologies
• Punctuality and dependability in a fast-paced environment
• QA experience is a plus, not required
• Airline or travel industry experience a plus
• Coding or design experience is a plus
• PSS, eCommerce or Loyalty system experience is a plus

Responsibilities

• Own the function of the applications and treat them as products for reuse and evolvability
• Build day-to-day backlog of user stories and control delivery scope
• Collaborate with QA, business teams, analysts, and developers to meet definition of done
• Coordinate with solution architects to validate designs meet requirements
• Lead story elaboration, grooming and acceptance
• Participate in Pod/Squad Agile ceremonies
• Coordinate with other delivery teams to manage dependencies
• Communicate across multiple workstreams and stakeholders
• Provide functional support on projects and incidents
• Develop observability capabilities for applications
• Maintain functional documentation for internal and external users
• Produce Root Cause Analysis for functional issues and address root causes
• Leverage approved AI tools for prototyping and story creation

Skills

APIs

Application back-ends

Cloud environments

Agile methodologies

Communication skills

Time management

Analytical thinking

Punctuality

Quality assurance

Airline industry knowledge

Education

Bachelor degree or equivalent

Job description

Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.

Air Canada seeks a highly motivated, detail-orientated Technical Analyst to join the Air Canada Application Development team to enhance Air Canada’s digital assets. The ideal candidate is responsible for taking ownership of its functional domain and its underlying applications, to evolve these applications as reusable, adaptable, coherent technological products. The successful candidate is responsible for bringing together the business and technical aspects of a given solution. The ideal candidate would work with Product from early discovery through finalization of product requirements, then connect approved business intent to architecture, engineering, QA, release, and operations. The role converts ambiguity into evidence-based specifications and maintains a 360-degree view of business outcomes, data, integrations, orchestration, consumers, risks, and operational readiness.

Responsibilities

• Responsible for the function of its applications, manage them as products, maximizing their reuse and evolvability.
• Build the day-to-day backlog of user stories supporting the enablement of multiple features. Control the scope of the delivery, sequencing it optimally in case of simultaneous requests
• Collaborate with quality assurance, business teams, business analysts, and developers to ensure user stories thus created, meet the definition of done
• Coordinate with solution architects and developers to validate the design/developed solution meets the user requirements.
• Works as a primary point of contact on story elaboration, grooming, and story acceptance
• Participate in all required Pod/Squad-level Agile ceremonies
• Coordinate with other delivery teams to ensure dependencies are accounted for and enablers are properly prioritized
• Communicate across various workstreams and business stakeholders outside of the Agile development team
• Provide functional support on projects, issues and operational incidents, and can quickly assess the business impact of an issue or a gap
• Develop business-relevant observability capabilities for their applications
• Accountable for the delivery and the maintenance of the functional documentation, both for the internal delivery and for the consumers of the applications
• Accountable for producing Root Cause Analysis on functional applicative issues and for making sure that the underlying application flaws are addressed
• Use approved AI tools and services for rapid AI-assisted work including prototyping, story creation etc

Qualifications

• Bachelor’s degree with 2+ years of Technical Business Analyst or Technical Analyst (4+ years of demonstratable experience in lieu of degree) focused on the delivery of software products
• Strong time management, organizational, planning skills
• Excellent communication skills, both verbal and written
• Strong technical background, in particular around APIs, application back-ends and cloud-based environments.
• Innovative and creative with the ability to identify and document solutions to complex problems
• Experience or familiarity with working in Agile methodologies
• Demonstrate punctuality and dependability to support overall team success in a fast-paced environment
• Prior experience with quality assurance a plus, but not required
• Airline or travel industry experience a plus, but not required
• Coding or design experience a plus, but not required
• Passenger Service System, eCommerce System or Loyalty System experience considered a strong asset, but not required

Personal Attributes

• Demonstrates analytical thinking and a deep understanding of how technology supports airline operations and customer journeys.
• Communicates effectively across business and technical teams, facilitating clear understanding of requirements and solutions.
• Displays curiosity and a continuous learning mindset, staying informed about evolving aviation technologies and industry trends.
• Shows initiative and accountability, ensuring assigned tasks are completed with accuracy and attention to detail.
• Thrives in a dynamic, fast-paced environment where reliability, safety, and customer experience are top priorities.
• Collaborates with integrity and respect, contributing to a culture of innovation, teamwork, and excellence.

Conditions Of Employment

Candidates must be eligible to work in the country of interest at the time any offer of employment is made and are responsible for obtaining any required work permits, visas, or other authorizations necessary for employment. Prior to their start date, candidates will also need to provide proof of their eligibility to work in the country of interest.

Linguistic Requirements

Based on equal qualifications, preference will be given to bilingual candidates.

Diversity and Inclusion

Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.

As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.

Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.