Team Member Experience Coordinator

Sienna Senior Living; Markham; On-site; CAD 55,000 - 69,000; Full time

Benefits offered by this job

Health & Dental benefits

RRSP with employer match

SOAR program

Employee share plan

Leadership development

Job summary

Sienna Senior Living is a leading operator of Canadian senior living residences, delivering care with compassion to residents across the country. The Team Member Experience Coordinator will handle day-to-day HR administration and help enrich the employee experience within Long Term Care communities.

This role supports employee relations, engagement planning, and coordination of HR programs, ensuring a positive, respectful workplace for all team members. Strong communication and EI are essential.

Qualifications

• 2–3 years HR experience required.
• Post-secondary education in HR or equivalent.
• CHRP designation is an asset.

Responsibilities

• Provide guidance on employee relations and investigations.
• Serve as first point of contact for employee inquiries.
• Support Employee Engagement plans and HR programs.
• Coordinate safety, leave, and grievance processes.
• Assist in grievances and disciplinary matters.

Skills

HR experience

HRIS experience

Communication skills

Organizational skills

Analytical skills

Education

Post-secondary HR education

Tools

HRIS

Job description

Team Member Experience Coordinator

Ajax

Salary: $55, 451 - $69,314

This posting is for a new position

At Sienna Senior Living, our commitment to enhancing the daily lives of our residents extends far beyond clinical care. Integral to this mission are our dedicated leaders and their teams who oversee vital functions such as culinary services, housekeeping, recreation, maintenance and administrative functions. These roles are not just jobs; they embody the heart and soul of our purpose-drive culture, one that is centered on cultivating happiness in daily life!

We are currently seeking an exceptional individual to fill a key position that is pivotal in bringing our core values of positivity, accountability, community, and caring to life. In this capacity, the Team Member Experience Coordinator plays a crucial role of the day-to-day administrative functions and processes at a Long Term Community. The role is responsible for creating and enriching experience for the Team Members and foster an environment where every individual feels supported and valued.

What Sienna Offers

Sienna Senior Living is one of Canada’s largest owners and operators of senior living residences. Our portfolio includes long-term care and retirement residences across Ontario, British Columbia, Saskatchewan and Alberta. We aspire to cultivate an environment and culture where team members feel valued, heard and empowered to do meaningful work. In addition, we offer a number of programs and benefits that support team members’ financial, personal and professional needs:

• A competitive salary and vacation package
• Health & Dental benefits program
• RRSP with employer match
• Share Ownership and Reward Program (SOAR)
• Employee Share Purchase Plan with company match
• Experience transformative leadership growth with our unique and tailored development opportunities so you can succeed and take on new challenges
• A welcoming culture that values diversity and differing perspectives, experiences and beliefs

What You’ll Be Doing

• Provide guidance and assistance with employee relations including, performance management and investigations
• Serve as the first point of contact for employee inquiries and concerns
• Support in resolving employee relations/investigations by participating in and recording as required
• Support in the creation and execution of the Employee Engagement plans, townhalls, and deployment of other HR programs
• Support service recognition ceremonies and activities
• Participate in the Health & Safety committee
• Coordinate Third Parties on WSIB/WSBC Claims management, and Early & Safe Return to Work Programs and non-occupational leave of absences
• Act as the first point of contact for queries related to the Collective Agreement
• Collaborate with the leadership team to ensure Collective Agreements are followed, manage and track grievances, schedule grievance meetings and Joint Labour/Management
• Assist in grievances, disciplines, arbitration matters

Who You Are

• You have a minimum of 2-3 years of HR experience is required
• Post‑secondary education in HR or equivalent is required
• CHRP designation is an asset
• Experience working in a Health Care setting is an asset
• Experience working with an HRIS is an asset
• Effective verbal and written communication skills (English)
• You are a Strong Emotional Intelligence with a customer service mindset
• You have strong organizational and analytical skills
• Ability to manage multiple priorities in a fast paced environment is required

What You Need To Know

• Sienna Senior Living is committed to creating an inclusive environment where all team members and residents feel like they belong. We seek applicants with diverse backgrounds and have a wide range of abilities. Sienna provides an accessible candidate experience
• You must be legally eligible to work in Canada or have a valid work permit
• You must successfully pass a Vulnerable Sector Check and/or Criminal Record Check applicable to the appropriate province

Sienna Senior Living may utilize artificial intelligence to screen or assess applicants for this position

Sienna Senior Living is committed to employment equity, diversity, and inclusion in the workplace. In accordance with provincial regulations, upon request, support will be provided for accommodations throughout the recruitment, selection, and assessment process.