Resident Engagement Manager

Sienna Senior Living; Southwestern Ontario; On-site; CAD 43,055 - 53,819; Full time

Benefits offered by this job

Health & Dental benefits

RRSP with employer match

SOAR program

Employee Share Purchase Plan

Vacation package

Job summary

Sienna Senior Living in Waterloo is recruiting a Resident Engagement Manager to lead programs that enhance resident well-being and community involvement. You will oversee the department’s budget and supervise a dedicated team, delivering high‑quality services that align with our purpose‑driven culture.

The role requires experience in programs for seniors, a supervisory background, and certifications (CPR/First Aid, Smart Serve) while promoting a welcoming, inclusive environment across residents

Qualifications

• Degree or diploma in aging and wellness or related field.
• Experience developing programs for seniors in relevant settings.
• Management or supervisory experience (1+ year).
• CPR and First Aid certification or willing to obtain.
• Valid driver’s license with clean record; willingness to obtain special class if required.
• Willingness to obtain Smart Serve/Serving It Right.
• Proficiency in Word, Publisher, PowerPoint, Excel; familiarity with Zoom/Teams.

Responsibilities

• Enhance resident well-being, autonomy, and participation in community life.
• Evaluate and enhance programs to increase resident involvement.
• Ensure team training and mandatory certifications are completed.
• Lead the welcome program for new residents and assist with integration.
• Build partnerships with local entities, vendors, and contractors.
• Document discussions during town hall and resident council meetings.
• Create and distribute monthly events schedule and resident newsletters.
• Develop programs aligned with brand standards and guidelines.
• Grow and oversee a dynamic volunteer program, including internships.

Skills

CPR & First Aid

Driver's license

Communication

Education

Degree or diploma in aging and wellness

Tools

Word

Publisher

PowerPoint

Excel

Zoom

Teams

Job description

Resident Engagement Manager

Aspira Hygate Waterloo

Rate of Pay: $43,055 - $53,819

This posting is for an existing vacancy

At Sienna Senior Living, our commitment to enhancing the daily lives of our residents extends far beyond clinical care. Integral to this mission are our dedicated leaders and their teams who oversee vital functions such as culinary services, housekeeping, recreation, and maintenance. These roles are not just jobs; they embody the heart and soul of our purpose‑driven culture, centered on cultivating happiness in daily life!

We are currently seeking exceptional individuals to fill a key management position, a role that is pivotal in bringing our core values of positivity, accountability, community, and caring to life. In this capacity, the Resident Engagement Manager plays a crucial role. Through leadership excellence, the successful candidate will not only manage their department's budget but also ensure that their team delivers exemplary service. This role is responsible for creating an enriching experience for both Team Members and Residents, fostering an environment where every individual feels valued and cared for. He or she will oversee and promote the programs where joy and well‑being flourish among residents.

Why you belong here:

• A competitive salary and vacation package
• Health & Dental benefits program
• RRSP with employer match
• Share Ownership and Reward Program (SOAR)
• Employee Share Purchase Plan with company match
• Continuous learning and growth so you have the skillset needed to succeed and take on new challenges
• A welcoming culture that values diversity and differing perspectives, experiences and beliefs

What you will be doing:

• Enhance resident well‑being, autonomy, and participation in community life
• Evaluate and enhance programs designed to increase resident involvement
• Ensure personal professional development and compliance with mandatory training and certifications for both oneself and the team
• Lead and improve the welcome program for new residents, facilitating their integration and sense of belonging within the community
• Build and maintain strong partnerships with local entities, vendors, and contractors to support and enrich resident engagement and wellness
• Record and document discussions during town hall and resident council meetings
• Create and distribute the monthly schedule of community events and a newsletter for residents and their families
• Develop and implement programs in line with guidelines and brand standards
• Grow and oversee a dynamic volunteer program for in‑person and remote volunteers, including student internships

What you need to know:

• Possess a degree or diploma in a field related to aging and wellness, such as Gerontology, Kinesiology, Human Kinetics, Therapeutic Recreation, Leisure Studies, Health Promotion, or Health Sciences
• Bring at least one year of experience in developing programs for seniors, whether in independent living, assisted living, or community center environments
• Have a minimum of one year in a management or supervisory role
• Certified, or willing to become certified within the first 60 days of employment, to teach group land fitness and aquatic fitness classes for seniors, as recognized by the organization
• Hold a valid driver's license, with the readiness to obtain a special class license within six months of employment if required, complemented by a clean driving record
• Currently certified in CPR and First Aid
• Certificate in Smart Serve/Serving It Right (or willingness and ability to obtain)
• Proficiency in Word, Publisher, PowerPoint, and Excel, as well as virtual technologies such as Zoom/Teams etc.
• Additional certifications (i.e. specialized fitness, dementia training etc.) considered a valuable asset
• Sienna Senior Living is committed to creating an inclusive environment where all team members and residents feel like they belong. We seek applicants with diverse backgrounds and have a wide range of abilities. Sienna provides an accessible candidate experience
• You must be legally eligible to work in Canada or have a valid work/study permit
• You must successfully pass a Vulnerable Sector Check and Criminal Records Check
• Sienna Senior Living may utilize artificial Intelligence to screen or assess applicants for this position

Sienna Senior Living is committed to employment equity, diversity, and inclusion in the workplace. In accordance with provincial regulations, upon request, support will be provided for accommodations throughout the recruitment, selection, and assessment process.