Resident & Family Experience Coordinator - Temporary Full Time

Sienna Senior Living; Toronto; On-site; CAD 43,000 - 54,000; Full time

Benefits offered by this job

Competitive salary

Health & Dental benefits

RRSP with employer match

SOAR program

Employee Share Purchase Plan

Continuous learning

Inclusive culture

Job summary

Sienna Senior Living is seeking a Resident & Family Experience Coordinator for Fountain View Care Community in North York. This temporary full-time role focuses on coordinating care and services to enrich residents' daily health and well-being, while engaging families.

You’ll lead move-ins/transfers, collaborate with leadership, and drive service excellence. The role emphasizes resident experience, quality improvement, and effective communication with seniors and their families.

Qualifications

• College diploma or equivalent healthcare experience.
• Minimum 3 years' experience in healthcare, social services or related sector.
• Customer-focused, detail-oriented and able to multi-task.
• Tact and diplomacy when working with seniors and families.

Responsibilities

• Lead the resident move in, transfer, and move out process.
• Collaborate with leadership to resolve concerns raised by residents and families promptly.
• Promote service excellence and hospitality.
• Coordinate resident and family satisfaction surveys and build action plans based on feedback.
• Coordinate and facilitate resident care conferences.
• Engage community guest speakers to conduct in-service sessions related to long term care.
• Support the leadership team to improve resident care and services.
• Contribute to the development of quality improvement plans to increase quality of care and reduce risk.
• Conduct assigned Quality Management activities scheduled.
• Prepare data analysis and trends on a quarterly basis related to resident/family feedback.

Skills

Compassionate

Customer-focused

Detail-oriented

Multi-tasking

Diplomacy

Education

College diploma

Job description

Resident & Family Experience Coordinator - Temporary Full Time

Fountain View Care Community (North York)

Pay Rate: $43,055 - $53,819

This posting is for an existing vacancy

We are Sienna Senior Living, a publicly traded company (TSX:SIA) and one of Canada’s leading owners and operators of seniors’ residences. We offer care, support, services, and housing in Retirement and Long Term Care to seniors/residents and their families. We believe it is a privilege to serve Canada’s seniors, ensuring they live fulfilling lives with the utmost comfort, dignity, and respect.

At Sienna, we empower our team members to help residents live the life they desire and deserve. We provide our team members with the tools and support to deliver excellent clinical care and elevate the resident experience through choice, personalization, and community engagement.

If this resonates with you, please keep reading.

What Sienna Offers:

We are a purpose driven organization. We aspire to cultivate an environment and culture where team members feel valued, heard, and empowered to do meaningful work. We offer a number of programs and benefits that support team members’ financial, personal, and professional needs, including:

• A competitive salary and vacation package
• Health & Dental benefits program
• RRSP with employer match
• Share Ownership and Reward Program (SOAR)
• Employee Share Purchase Plan with company match
• Continuous learning and growth opportunities
• A welcoming culture that values diversity and differing perspectives, experiences, and beliefs

What You’ll Be Doing:

You will be a welcomed member of the Long Term Care team at Name Community, working in a fast-paced environment where you will make a meaningful difference in residents’ lives. As a Resident & Family Experience Coordinator, you’ll be the main point of contact for residents & families at the Community. You will build relationships with residents and their loved ones by coordinating care and services that enrich their daily health and well-being. As an individual and part of a wider team, you will be a strong contributor to the culture of the Community, where the focus is always on cultivating happiness in daily life.

How You’ll Succeed

Provide Care and Service Coordination to Resident and Families

1. Lead the resident move in, transfer, and move out process

• Collaborate closely with the leadership team to resolve concerns raised by residents & families promptly to ensure all parties are satisfied

1. Promote service excellence and hospitality

• Coordinate resident & family satisfaction surveys and collaborate with the team to build action plans based on feedback to improve resident and family experience
• Coordinate and facilitate resident care conferences
• Engage community guest speakers to conduct in-service sessions related to long term care and services

1. Support the leadership team to improve resident care and services

• Contribute to the development of quality improvement plans to increase quality of care and reduce risk

• Conduct assigned Quality Management activities scheduled
• Prepare data analysis and trends on a quarterly basis related to resident/family feedback

Who You Are:

• You are compassionate and dedicated to meaningful work that supports seniors in living life with comfort, dignity, and respect
• You have completed a College diploma or have equivalent experience
• You have 3 years’ experience in healthcare, social services or related sector
• You are customer focused and detailed oriented. You can multi-task and collaborate with leaders and team members
• You exercise tact and diplomacy in working with seniors and their families

What you need to know:

• Sienna Senior Living is committed to creating an inclusive environment where all team members and residents feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience
• You must be legally eligible to work in Canada or have a valid work/study permit
• You must successfully pass a Vulnerable Sector Check

Sienna Senior Living may utilize artificial Intelligence to screen or assess applicants for this position

Sienna Senior Living is committed to employment equity, diversity, and inclusion in the workplace. In accordance with provincial regulations, upon request, support will be provided for accommodations throughout the recruitment, selection, and assessment process.