Resident & Family Experience Coordinator (Social Services Worker)

Sienna Senior Living; Toronto; On-site; CAD 43,000 - 54,000; Full time

Benefits offered by this job

Health & Dental benefits

RRSP with employer match

SOAR program

Employee share purchase plan

Learning & development

Inclusive culture

Job summary

Sienna Senior Living in Toronto (Cheltenham Community) seeks a Resident & Family Experience Coordinator to support LTC residents and families with care coordination, advocacy, and engagement. This role focuses on enriching daily health, wellbeing, and service experiences for residents.

You will work within the Long Term Care team, build relationships, coordinate care, and promote a culture of happiness and personalized care in a busy community.

Qualifications

• College/University degree completed.
• Provincially registered Social Services Worker.
• 3 years’ experience in healthcare, social services or related sector.

Responsibilities

• Provide care and service coordination to residents and families.
• Lead the resident move-in, transfer, and move-out process.
• Provide social service work to residents living in long term care.
• Collaborate with the leadership team to resolve concerns raised by residents and families promptly.
• Coordinate resident and family satisfaction surveys and build action plans based on feedback.

Skills

Customer focus

Attention to detail

Team collaboration

Education

College/University degree

Provincially registered Social Services Worker

Job description

Resident & Family Experience Coordinator - Permanent Full-Time

Social Services Worker

Cheltenham Community - North York

Rate of Pay: $43,055 - $53,819

This posting is for an existing vacancy

We are Sienna Senior Living, a publicly traded company (TSX:SIA) and one of Canada’s leading owners and operators of seniors’ residences.We offer care, support, services, and housing in Retirement and Long Term Care to seniors/residents and their families.Webelieve it is a privilege to serve Canada’s seniors, ensuring they live fulfilling lives with the utmost comfort, dignity, and respect.

At Sienna, we empower our team members to help residents live the life they desire and deserve.We provide our team members with the tools and support to deliver excellent clinical care and elevate the resident experience through choice, personalization, and community engagement.

If this resonates with you, please keep reading.

What Sienna Offers

We are a purpose driven organization.We aspire to cultivate an environment and culture where team members feel valued, heard, and empowered to do meaningful work. We offer a number of programs and benefits that support team members’ financial, personal, and professional needs, including:

• A competitive salary and vacation package
• Health & Dental benefits program
• RRSP with employer match
• Share Ownership and Reward Program (SOAR)
• Employee Share Purchase Plan with company match
• Continuous learning and growth opportunities
• A welcoming culture that values diversity and differing perspectives, experiences , and beliefs

What You’ll Be Doing

You will be a welcomed member of the Long Term Care team at NameCommunity , working in a fast-paced environment where you will make a meaningful difference in residents’ lives.As a Resident & Family Experience Coordinator , you’ll be the main point of contact for residents & families at the Community.You will build relationships with residents and their loved ones by coordinating care and services that enrich their daily health and well being.As an individual and part of a wider team, you will be a strong contributor to the culture of the Community, where the focus is always on cultivating happiness in daily life.

How You’ll Succeed

• Provide Care and Service Coordination to Resident and Families
• Lead the resident move in, transfer , and move out process
• Provide social service work to residents living in long term care
• Collaborate closely with the leadership team to resolve concerns raised by residents & families promptly to ensure all parties are satisfied
• Promote service excellence and hospitality
• Coordinate resident & family satisfaction surveys and collaborate with the team to build action plans based on feedback to improve resident and family experience
• Coordinate and facilitate resident care conferences
• Engage community guest speakers to conduct in-service sessions related to long term care and services
• Support the leadership team to improve resident care and services
• Contribute to the development of quality improvement plans to increase quality of care and reduce risk
• Conduct assigned Quality Management activities scheduled
• Prepare data analysis and trends on a quarterly basis related to resident/family feedback

Who You Are

• You are compassionate and dedicated to meaningful work that supports seniors in living life with comfort, dignity, and respect
• You have completed a College/University degree
• You are a provincially registered Social Services Worker
• You have 3 years’ experience in healthcare, social services or related sector
• You are customer focused and detailed oriented.You can multi-task and collaborate with leaders and team members
• You exercise tact and diplomacy in working with seniors and their families

What You Need To Know

• Sienna Senior Living is committed to creating an inclusive environment where all team members and residents feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience
• You must be legally eligible to work in Canada or have a valid work/study permit
• You must successfully pass a Vulnerable Sector Check
• Sienna Senior Living may utilize artificial intelligence to screen or assess applicants for this position