Team Leader / Retail Area Supervisor

Brand Momentum; Toronto; On-site; CAD 60,000 - 80,000; Full time

Job summary

Brand Momentum is seeking a Retail Area Supervisor to lead a team in Ontario. This role focuses on driving sales and building exceptional customer experiences in a dynamic, start-up environment. The ideal candidate will exhibit strong leadership qualities and have a proven track record in retail management, fostering team growth and achieving business objectives.

Benefits

Competitive compensation package

Coaching and mentoring from business leaders

Qualifications

• 3-4 years of retail/sales team management experience.
• Strong leadership skills and ability to build high-performance teams.
• Sales-oriented with an entrepreneurial spirit.

Responsibilities

• Develop and manage a best-in-class team of Sales Representatives.
• Execute corporate strategies to drive revenue and achieve goals.
• Conduct performance reviews and provide training.

Skills

Leadership

Sales

Customer Experience

Community Engagement

Tools

MS Office

Teams

Job description

Direct message the job poster from Brand Momentum

About You

This is an exciting opportunity in a fast-paced start-up environment. We are looking for an enthusiastic, ambitious, and results-driven individual to fill the role of Retail Area Supervisor for our retail ‘store-in-store’ partnerships in ONTARIO. We are expanding the consumer reach of our innovative product category in Canada and are looking for the right leader to join our team.

The ideal candidate must have a passion for exceptional customer experience, sales, and a drive to succeed. You are business savvy, action-oriented, and thrive on delivering results. In addition to your love for sales, building strong teams and relationships is at the forefront of success in this role. While delivering results is key, you will also train, manage, and coach a team of retail sales staff in your territory. You are a motivated self-starter with a proven track record of building successful teams and delivering results.

We value people with open minds, high energy, and problem solvers looking to build a career with a growing organization. We are supporting our client’s move towards smoke-free, reduced-risk tobacco products.

What We Offer

• A career opportunity with a global leader disrupting their category through breakthrough innovation.
• A competitive compensation package.
• Coaching and mentoring from our business leaders.

Position Overview

As the Retail Area Supervisor / Team Leader, you will be an integral part of the growth and business development in Canada, specifically ONTARIO. You will be primarily responsible for developing and managing a best-in-class team of Sales Representatives within your territory, ultimately delivering customer experience and sales objectives, and driving growth within your territory.

Scope Of Responsibilities

• Develop and grow retail sales within a territory with a designated team of Sales Representatives.
• Execute corporate strategies to drive revenue and achieve goals.
• Manage and mentor a team of retail Sales Representatives, including conducting performance reviews, determining training and development needs, establishing goals and priorities, and providing direction, training, role-plays, ‘on the job’ and ‘work with’ visits.
• Actively engaged in daily and weekly operations including :
• Daily planned store visits.
• Weekly 1 : 1 meetings with team.
• Perform on-the-job training.
• Support team with challenges and opportunities to deliver KPI’s.
• Ensure positive customer experience, resulting in retail sales and customer retention.
• Weekly reviewing and reconciliation of store consignment and inventory (where applicable).
• Utilize off-site networking opportunities and community engagements to increase product-related store traffic.
• Communicate with key players to ensure objectives are met.
• Provide weekly reporting, gather in-store insights, and measure against KPI’s.
• Ensure the right networking approach is in place in order to showcase our products within a legal environment.
• Uphold the values of exemplary customer service through modeling of behaviour and establishing appropriate guidelines.
• Develop and utilize full knowledge of all products and sales information with a constant focus on achieving sales goals while controlling expenses.

Experience And Skills Requirements

• MUST have access to a car.
• Entrepreneurial spirit with a drive to grow the business.
• Community leadership + Community engagement.
• 3-4 years of retail / sales team management experience.
• Sales-oriented, able to develop / build brand awareness.
• Consistently demonstrate strong leadership skills and building high-performance teams.
• A strong coach with experience in training + performance management.
• Strong computer proficiency in MS Office, Teams.

Additional Criteria

• Criminal background check required.
• Access to a vehicle.

Brand Momentum is committed to providing accommodations for people with disabilities. Accommodations are available upon request. Please contact our Human Resources department for more information. We thank all those who apply, however, only selected candidates will be contacted.

Our Commitment

• Enduring Success : We are not just about achieving success; we're about sustaining it. As a market leader in quality and innovation, we foster a fun culture where both employee and client aspirations can be realized.
• Delivering on Promises : We are passionate about delivering on our promises to both clients and our people. Our innovative approach ensures we consistently provide exceptional value and flexibility, always striving to exceed expectations.
• Core Values : Our commitment to integrity, respect, empowerment, and fun is woven into the fabric of our company. We believe in fostering a responsible and flexible work environment that allows our team members to thrive.
• Sustainability : We prioritize sustainable suppliers and work with vendors and clients to offset the environmental impact of our programs, contributing to a greener future.
• Diversity and Inclusion : We are dedicated to fostering a culturally diverse workplace. We value diverse perspectives and are committed to building a team that celebrates individual backgrounds, experiences, and talents. We believe in the power of diversity to drive stronger, more innovative outcomes.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Sales and Business Development
• Advertising Services

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