Team leader, Management support and expertise support

Desjardins; Saguenay; On-site; CAD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Annual bonus

4 weeks of flexible vacation

Defined benefit pension plan

Group insurance including telemedicine

Reimbursement of health & wellness and

Job summary

Desjardins in Saguenay, QC, is seeking a team leader to provide management support for the team, coordinate unit activities, coach staff, assign tasks, and monitor progress on a daily basis. You will drive the unit’s service offer, ensure projects and activities are planned and executed, and meet targets on time and within budget while focusing on performance, quality and client satisfaction.

You will support training, resolve issues, and manage budget with a collaborative, service-minded

Qualifications

• College diploma in a related field.
• A minimum of two years of relevant experience.
• Knowledge of French is required.

Responsibilities

• Help determine your unit’s service offer and ensure projects and activities are planned and executed.
• Meet targets on time and on budget and manage results, performance, quality and client/partner satisfaction.
• Help develop training and skills development strategies and action plans for team members.
• Help resolve complaints and problems in accordance with the organization’s practices.
• Play a non-decision-making role in hiring, performance management, discipline, and skills development. Manage the budget.

Skills

French language

Action oriented

Customer focus

Engagement

Nimble learning

Directs work

Education

College diploma in a related field

Job description

The work mode arrangement for the position is full-time on site.

As a team leader, you provide management support for the team. You coordinate your unit's technical activities, action plans and initiatives. You coach and guide a team composed primarily of technical and support employees, assign tasks and activities, and regularly monitor progress. You support employee engagement by creating a positive, motivating work environment where everyone's contribution is valued. You have functional authority over the team and manage individual performance. You solve technical problems and help develop and improve technical methods and procedures. You serve as technical collaborator for your unit and practitioners. More specifically, you will be required to:

• Help determine your unit’s service offer and ensure your projects and activities are planned and executed.
• Meet targets on time and on budget and manage results, performance, quality and client/partner satisfaction.
• Help develop training and skills development strategies and action plans for team members.
• Help resolve complaints and problems in accordance with the organization’s practices.
• Play a non-decision-making role in hiring, performance management, discipline, and skills development. Manage the budget.

What we offer*

• Competitive salary and annual bonus
• 4 weeks of flexible vacation starting in the first year
• Defined benefit pension plan that provides predictable, stable income throughout retirement
• Group insurance including telemedicine
• Reimbursement of health and wellness expenses and telework equipment

* Benefits apply based on eligibility criteria.

What you bring to the table

• College diploma in a related field

• A minimum of two years of relevant experience

• Please note that other combinations of qualifications and relevant experience may be considered

• Knowledge of French is required
  Action oriented, Customer Focus, Differences, Directs work, Engagement, Nimble learning

Equity, Diversity, Inclusion and Accessibility

At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.

If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!

Job Family

Management support and expertise support (FG)