Team Leader Front Office

Accor Hotels; Victoria; On-site; CAD 30,000 - 45,000; Full time

Job summary

A leading hotel in Canada is looking for a proactive Front Office team member to ensure exceptional guest experiences. In this role, you will coach fellow team members while managing reception duties, all in a friendly and humorous atmosphere. With opportunities for career growth and attractive benefits, this position is ideal for those eager to thrive in the hospitality industry.

Benefits

Attractive bonus scheme up to 10%

25 vacation days per year

Discounted hotel stays

Travel allowance

Free fitness facilities

Personal development support

24/7 access to wellness program

Qualifications

• Experienced in a similar role within hospitality.
• Service-oriented and enthusiastic.
• High responsibility with a sense of humor.

Responsibilities

• Manage reception tasks while coaching 2-3 employees per shift.
• Ensure administrative tasks are completed by end of shift.
• Create an engaging atmosphere for both guests and team.

Skills

Coaching skills

Problem-solving

Teamwork

Bilingual (Dutch and English)

Calmness under pressure

Job description

Company Description

Are you looking for a challenging job in one of the most beautiful hotels in the Schiphol area? Ready to push your limits? Then you’re looking for us!

Novotel Amsterdam Schiphol Airport (NASA) features 314 rooms, 17 meeting rooms of various capacities, The B House (a large event venue), a cozy restaurant with an open kitchen, a private dining with an animated dining experience, and most importantly—a fantastic team!

Our mission and passion are to make everyone feel at home. That’s what hospitality is all about, and it’s what brings a smile to our faces every day. This, of course, applies to our guests, but just as much to our team. When you join us, you become a Heartist, because for us, hospitality comes from the heart! We work with a close-knit and fun-loving team where you can be yourself, grow, and develop. Every day, we create unforgettable memories for our guests. Will you be the newest member of our team?

Job Description

At Team NASA (Novotel Amsterdam Schiphol Airport), we strive for an exceptional guest experience. We are all here for our guests and aim for a smashing success for every stay and every event! Are you looking for a job where you are valued and where you can contribute to the daily operations with your ideas, positivity, and enthusiasm? Then you are looking for us, and we are looking for you!

For this role, you need to be eager to learn and willing to grow. Therefore, you know better than anyone how important it is to coach your team so they can grow as well. This ensures an inspiring workplace for all of us!

Your passion is to, together with the team, give our guests a fantastic welcome. Although your focus area might have a fairly process-oriented and administrative angle, you are first and foremost there where the action is! You are involved in the work at the reception, but you manage your time so that by the end of your shift, all administrative tasks are in order. The schedules and hour registrations are accurate, colleagues are informed of what is happening, and if there is anything process-wise that isn't running smoothly, we can always count on you to find creative solutions.

Per shift, you coach about 2 to 3 employees. Since you are already multi-competent, it is your mission to ensure that they are too. From our perspective, our hotel, our living room, revolves around one thing; ultimate guest experience. With that in mind, you make every shift a creative, authentic, and special experience. If we have fun, the guest will definitely have fun. So you create fun, create an atmosphere that fosters engagement and openness. As a rising star, you will ultimately learn a lot in this role, from guests, from others, and from yourself! Together with your manager, you work on improving service quality and training Front Office employees to take it to the next level.

Qualifications

Who are we looking for?!

Do you think it’s great to become part of Team NASA? Besides being enthusiastic and service-oriented, you are:

• A team player with coaching skills and experience in a similar role;
• Someone who maintains overview and stays calm;
• Someone who thinks in terms of solutions and progress;
• Capable of helping our guests in both Dutch and English;
• Someone with a high sense of responsibility who loves a friendly atmosphere mixed with a good dose of humor;
• In this role, you will be scheduled for early and late shifts and participate in the duty roster.

Additional Information

What do we offer you:

• A salary according to the hospitality industry collective agreement scale VI;
• An attractive bonus scheme where you can earn up to 10% of your annual salary based on objectives;
• 25 vacation days per year;
• After your probation period, you will receive an ALLHeartists card with which you can plan a relaxing vacation with discounts on hotel stays, car rental, and much more;
• Travel allowance based on the Novotel Travel Allowance policy from a 5 km commuting distance;
• Personal development - we will support you to improve, learn, and grow!
• Free use of our fitness facilities;
• Fiscfree benefits;
• 24/7 access to Open Up.

Will you join the FO team? Apply via [e-mail]. Do you have any questions? You can always call us at 023 747 0352.