Front Office Team Leader

Accor Hotels; Victoria; On-site; CAD 40,000 - 55,000; Full time

Job summary

Accor Hotels is looking for a Front Office Team Leader to enhance guest experiences by leading the front desk team in Victoria, Canada. This role demands strong leadership, customer service, and attention to detail while ensuring smooth check-ins and memorable stays for guests. The successful candidate will embody a proactive and friendly approach to guest service, ensuring high satisfaction levels and fostering a positive team culture.

Benefits

Employee benefit card with discounted rates

Learning programs through our Academies

Opportunities for career development

Involvement in Corporate Social Responsibility activities

Qualifications

• Experience in hospitality with a guest-first mindset.
• Ability to work a rotating 7-day roster.
• Strong communication and interpersonal skills.

Responsibilities

• Lead the Front Desk team and ensure a smooth guest experience.
• Monitor training and support team members on shift.
• Attend to guest requests and maintain accurate guest accounts.

Skills

Communication

Team Leadership

Customer Service

Attention to Detail

Education

Responsible Service of Alcohol (RSA) Certificate

Tools

Opera Cloud

Job description

Company Description

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visithttps://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job Description

As a Front Office Team Leader, you’re more than just the first impression—you’re the heartbeat of the guest experience. Reliable, approachable, and always switched on, you lead from the front and bring out the best in your team. From a smooth check-in to a warm farewell, you make every moment count. With your sharp eye for detail and genuine care, you’ll help create stays that guests remember—and come back for.

What you will be doing:

• Be the go-to leader on the Front Desk - supporting the team and setting the tone for a smooth and memorable guest experience.
• Make arrivals, departures, and everything in between feel effortless for our guests.; maintain accurate guest accounts and provide accurate, helpful information.
• Attend to all incoming callsin a professional and polite manner, constantly striving to provide Total Customer Satisfaction.
• Lead by example, creating a supportive, energetic team culture that delivers warm, personal service- every time.
• Monitor training and offer guidance to team members whilst on shift.
• Maintain strict security procedures to ensure guest confidentiality and safety.

The successful candidate will:

• Have the ability to work rotating 7 day roster.
• Prior experience using Opera Cloudpreferred
• A natural people-person with a passion for hospitality and a guest-first mindset.
• Be proactive and resourceful when attending to guest requests.
• Have great attention to detail.
• Be reliable and well groomed.
• Be a strong team player with excellent communication and interpersonal skills.
• Have a valid Responsible Service of Alcohol (RSA) Certificate in Victoria.

Additional Information

ABOUT NOVOTEL & IBIS MELBOURNE CENTRAL

Novotel and Ibis Melbourne Central is a dual branded hotel with 473 rooms conveniently located in the CBD.

Everything we do, we do to help make our guests and our people feel welcome and feel valued to give them the best experience they deserve!

What is in it for you?

• Employee benefit card offering discounted rates in Accor worldwide from day one.
• Learning programs through our Academies.
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.