Mayfair Mall – Team Lead / Assistant Supervisor (2IC)

Paladin Security Group Ltd; Victoria; On-site; CAD 30,000 - 60,000; Full time

Job summary

Paladin Security Group Ltd recherche un Team Lead / Assistant Supervisor pour superviser les opérations de sécurité au Mayfair shopping mall à Victoria. Ce poste implique la gestion du personnel, la communication efficace et la contribution au service client exceptionnel. Les candidats doivent avoir une expérience en sécurité et un diplôme de niveau secondaire. Les avantages incluent une assurance médicale, dentaire et des jours de congé payés.

Benefits

Medical Insurance

Life Insurance

Dental Insurance

Paid Sick Days

Qualifications

• Minimum 1 an d'expérience dans un rôle lié à la sécurité.
• Capacité de prendre des décisions rapidement et efficacement.
• Doit avoir au moins 19 ans.

Responsibilities

• Superviser, former et coacher le personnel sur site.
• Répondre aux urgences sur site et coordonner avec les secours.
• Maintenir la morale de l'équipe et assurer un service client exceptionnel.

Skills

Communication

Dé-escalation

Multi-tasking

Gestion du stress

Résolution de problèmes

Education

High School Diploma/GED

Tools

BC Security Licence

Job description

Job Skills / Requirements

The Retail Team Lead / Assistant Supervisor (2IC) is responsible for overseeing the security operations at Mayfair shopping mall. The Team Lead / Assistant Supervisor is responsible for assisting the Site Supervisor with administering Paladin's program to the site and security team, looking after the key audit, performance management of staff members as well as day-to-day operations including patrolling and customer service.

Pay Rate: $23-$25/hour

Essential Job Duties

• Responsible for the general operation of all Paladin staff on site.
• Supervising, mentoring, coaching, and training site staff.
• Following our continual disciplinary model and implementing as needed.
• Corresponding with the Site Supervisor and P&C department to ensure all required information is compiled and up to date.
• Assisting the Site Supervisor with staff schedules and addressing schedule abnormalities as required.
• Maintaining team morale through effective communication and organizing team engagement.
• Responding to site emergencies in a lead capacity, contacting and coordinating with emergency responders.
• Patrolling the site and overseeing the success thereof for all parties.
• Assisting the Site Supervisor with ensuring all Paladin staff are providing exceptional customer service to tenants, visitors, and patrons.
• Report writing and reviewing all staff reports to provide constructive criticism.
• Tracking training and signing off to ensuring compliance of contractual obligations.
• Ensuring the completion of all required online courses.
• Collaborate with the Site Supervisor and SPM to create comprehensive site drills for the staff.
• Assisting the Site Supervisor with maintaining the Paladin OH&S program on site, including risk assessments and First Aid Records.
• Along with the Site Supervisor, ownership of the overall success of the site both during working hours and afterhours.
• Other site related duties as required.
  
  

Requirements

• Minimum 1 year of security-related experience.
• Computer literacy.
• Strong de-escalation skills.
• Multi-tasking ability.
• Experience in a supervisory capacity, preferably in a security or retail environment.
• Valid Security License
• Effective interpersonal and communication skills.
• Ability to work well under pressure and with limited supervision.
• A high level of maturity and professionalism.
• Strong decision making and problem-solving skills.
• Physically able to stand, sit and/or walk for extended periods of time.
• Must be at least 19 years of age and have a High School Diploma or equivalent.
• First aid training, conflict resolution, and Advanced Security Training are considered assets.
• Must be eligible to work in Canada.
  
  

Education Requirements (All)

High School Diploma/GED

Certification Requirements (All)

Valid BC Security Licence

Additional Information / Benefits

Benefits: Medical Insurance, Life Insurance, Dental Insurance, Paid Sick Days