Team Leader, Consumer Support Centre

Conexus Credit Union; Regina; On-site; CAD 68,000 - 84,000; Full time

Benefits offered by this job

Generous vacation benefits

Competitive benefit package options

Pension matching

Preferred rates for all your banking

Job summary

Conexus Credit Union is seeking a collaborative, dynamic Leader to join as Team Leader, Consumer Support Centre for up to 18 months in Regina or Assiniboia. You will coach and empower staff to deliver exceptional member service while adapting to new technologies.

This role focuses on leading the centre to meet individual and team goals, identifying risks and opportunities in the Consumer Loan portfolio, and guiding meetings to optimize processes and procedures.

Qualifications

• Experience with consumer lending or administrative support.
• Minimum 1 year of formal leadership experience.

Responsibilities

• Coaching, developing and empowering employees to perform in a performance-based production environment.
• Leading the Consumer Support Centre to successfully achieve individual and team goals.
• Identifying and resolving risks and opportunities within the Consumer Loan portfolio.
• Facilitating meetings and planning sessions with a focus on team optimization to create efficiencies in process and procedures.

Skills

Leadership

Customer service

Job description

At Conexus , we are focused on supporting our members with their needs of today, while also helping them pursue their goals for the future. It’s more than conducting a banking transaction, it’s about providing insightful content, tools, expert advice, and a full suite of products to inspire confidence in their financial decision‑making. We prioritize performance excellence, and our employees champion each member’s success, ultimately contributing to a thriving province.

We are curious, courageous, confident and committed. Our values ensure we consistently deliver outstanding member experiences. As employees, we are more than just individuals who come to work each day, each role is a vital part of Conexus.

As of January 1, 2026, Conexus, Cornerstone, and Synergy credit unions have merged into one provincial credit union serving over 200,000 members in 57 branches across 50 Saskatchewan communities.

We acknowledge that our Conexus offices and facilities are located on Treaty 2, 4, 5, 6, 8 and 10 lands. These are the traditional lands of the Cree, Dakota, Dene, Lakota, Nakota and Saulteaux peoples, as well as the homeland of the Métis.

The bigger picture

We’re looking for a collaborative, dynamic and proven leader to come on board as our Team Leader, Consumer Support Centre for up to a 18 months in Regina or Assiniboia. Your strong interpersonal skills and ability to think strategically will play an essential role in leading the Consumer Support team to provide and oversee the delivery of services to meet our members’ needs. This includes adapting to new technologies and providing knowledge and expertise to teams, projects and testing environments.

How you’ll be spending your time

• Coaching, developing and empowering employees to perform in a performance‑based production environment
• Leading the Consumer Support Centre to successfully achieve individual and team goals
• Identifying and resolving risks and opportunities within the Consumer Loan portfolio
• Facilitating meetings and planning sessionswith a focus on team optimization to create efficiencies in process and procedures

The way people describe you

You are a thorough and accurate decision maker, confident in mastering procedures, problem solving and communicating solutions. You excel at building and maintaining relationships and are committed to creating an environment that encourages growth and development. You are organized, detail‑oriented and thrive in a fast‑paced, ever‑changing environment.

The experience you bring

• Experience with consumer lending or administrative support
• 1+ years of formal leadership experience

Salary range

$67,558 - $84,448 with 9% Short Term Incentive Target

Benefits and perks

The success of our members relies heavily on the performance and accomplishments of our employees. That’s why we prioritize offering our team a variety of perks and benefits designed to support their success and well‑being both at work and in their personal lives. Some of these additional benefits may include, but are not limited to:

• Generous vacation benefits, giving you time to spend on what’s most important to you
• Competitive benefit package options, covering all aspects of personal wellness
• Pension matching to support you towards retirement
• Preferred rates for all your banking needs, helping to make life more affordable

We are excited to welcome candidates who bring a blend of academic, professional and volunteer experience that sets them apart. Research shows that many applicants tend to apply only when they meet every qualification of the role. However, we encourage you to explore opportunities that closely match your skillset and experience. We truly value diverse backgrounds and varied experiences, as we are dedicated to creating inclusive and diverse workplaces. This opportunity closes on September 28, 2026.