Team Leader and Information Management Officer

Canadian Security Intelligence Service (CSIS) | Service canadien du renseignement de sécurité (SCRS); Ottawa; On-site; CAD 75,000 - 95,000; Full time

Job summary

A leading government agency is seeking a Team Leader for their Information Management Unit in Ottawa. The ideal candidate will manage operational activities, develop policies, and ensure client service excellence while overseeing information lifecycle management. This role also involves coordinating training and maintaining application functionality, requiring excellent analytical and interpersonal skills.

Qualifications

• One year experience with an undergraduate degree, three years with a college diploma, or five years with a high school diploma.
• Experience in Information Management and client service delivery.
• Experience in writing reports and utilizing computer applications.

Responsibilities

• Manage and prioritize work assignments for unit activities.
• Develop, evaluate, and implement policies and procedures.
• Liaise with management regarding Information Management issues.

Skills

Interpersonal skills

Analytical Skills

Problem Solving

Organizational skills

Multitasking

Education

Undergraduate degree

College diploma

High school diploma

Tools

MS Office Suite

Job description

Job Summary

The Team Leader is responsible for managing the operations of the Unit.

• Manage the activities of the Unit by adhering to the organization’s IM conventions, establishing and scheduling activities, prioritizing work assignments, allocating staff to meet fluctuations in workload, evaluating work performance and providing training.
• Develop, evaluate, recommend, and implement policies, procedures, guidelines and assess functionality of new systems.
• Investigate and respond to inquiries and recommend solutions to the Head.
• Liaise and make recommendations to clients and IM management on a variety of IM related issues, including but not limited to Information Life Cycle, file structures, and digitization.
• Plan, organize, evaluate and conduct improvement studies and compose reports for management
• Direct, guide and advise employees on proper records management practices to ensure availability of information to clients.
  
  

The Information Management Officer is responsible for developing, organizing and administering the activities and projects in support of Information Management Programs.

• Coordinate and assist in the development of project objectives/plans, quality control standards, contributing to training programs, and assisting in the planning cycle.
• Direct the maintenance of applications by providing advice, guidance and interpretation of policies and procedures.
• Resolve problems by analyzing and advising on policies, procedures and technology utilizing information from open and classified sources, as well as Project Management methodology.
• Research, conduct studies, and test new software and system functionality in order to identify requirements and recommend changes to processes as well as to information systems.
• Provide client service by responding to inquiries and providing advice regarding security and access to corporate information. Maintain and update security groups across all databases and security profiles on individual documents.
• Deliver awareness sessions/presentations related to the Information Management program.
• Control and coordinate access applications by issuing accounts, passwords and setting resource access profiles for all personnel.
• Prepare communiqués and correspondence for management.
• Interpret governing legislative policies/procedures and communicate/advise management on the impact to IM program.
• Provide initial reports to assess the integrity of applications in accordance with user requirements and application demands.
  
  

Education

• Undergraduate degree and one (1) year of experience*, or
• College diploma and three (3) years of experience*, or
• High school diploma and five (5) years of experience*.
  
  

The Undergraduate degree/College Diploma must be obtained from an accredited learning institution recognized in Canada. If you completed a program outside of Canada you will be required to obtain proof of a Canadian equivalency at your expense from an accredited learning institution recognized in Canada.

Experience

• Experience is defined as:
• Experience working in an Information Management environment, including research and analysis in support of the digitization, life cycle management and/or archiving of information.
• Experience in client service delivery including, but not limited to, providing guidance and advice on the interpretation of related policies and procedures.
  
  

Candidates Must Also Possess

• Experience in writing reports such as status reports, briefing notes, presentations, etc. using MS Office Suite (Excel, Word, and PowerPoint).
• Experience with computer applications pertaining to Information Management functions.
• For the Team Leader position only, candidates must also possess experience providing informal supervision to employees.
  
  

For informal supervision, we are looking for experience related to the skills required to perform the functions, and not necessarily formal “supervisory” experience. Depending on the number of employees to be supervised, this may involve various degrees of experience in planning, coordination, control and leadership of human resources. These skills may have been acquired through both work-related and other experiences, including volunteer and other work experiences outside the Service, as a supervisor or not.

Competencies

• Interpersonal skills
• Adaptability/Flexibility
• Analytical Skills
• Problem Solving
• Organizational skills/Multitasking
  
  

Assets

An asset qualification is a qualification which can enhance the ability to perform the work based on current and future business requirements, but which is not strictly required. Assets can help determine right fit in certain circumstances.

Candidates may also demonstrate in their application if they meet any of the following asset criteria:

• Recent experience dealing with legislative Information Management requirements in support of administrative, legal or litigation proceedings such as ATIP request, etc.
• Experience in entering and manipulating data in databases or using Microsoft Excel.
• Experience in preparing and delivering PowerPoint presentations, briefings and information sessions.
• Experience in researching and writing Information Management policies, procedures, or planning documents.
  
  

Conditions of Employment

• Lifting of heavy items (boxes of files, equipment, approximately 20 pounds)
  
  

Notes

While we continue to explore opportunities for flexible work arrangements, the majority of work in our organization must be done in the office and cannot be performed at home.

If you need accommodations during the recruitment process, please mention it to the HR representative.

Gaps have been identified among racialized groups and Indigenous peoples for this position. You are invited to voluntary self-declare if you belong to any of these groups in your cover letter as it may be considered in the selection process. If you require accommodations, we will also ensure that appropriate accommodations are made (e.g., specialized equipment, changes to the physical workspace) to provide employment opportunities for all qualified candidates.

Reference Links

• Salary Grade Breakdown
  
  

Security Requirements

Candidates must be eligible to receive an Enhanced Top Secret security clearance. The process involves a security interview, a polygraph, and a background investigation that includes credit and financial verifications. The use of illegal drugs is a criminal offense. Drug use is an important factor considered in your reliability and suitability assessment during the selection process. Therefore it is important not to use any illegal drugs from the time you submit your application.

Others

Important

Applicants must clearly demonstrate in their application how they meet each Education and Experience criteria. Failure to do so will result in the applicant being screened out of the career opportunity.

CSIS is a separate employer and is not subject to the Public Service Employment Act (PSEA) . CSIS has its own classification, compensation system, and a different staffing regime. As such, we use a different staffing process and terminology.

CSIS is committed to building a workforce that is truly representative of the Canadians it serves by cultivating a diverse and inclusive workplace environment. This will be achieved by increasing employment equity group representation (including persons with disabilities, visible minorities, Indigenous peoples, and women) at all levels within the organization through hiring and talent management practices. We will also ensure that appropriate accommodations are made (e.g., specialized equipment, changes to physical workspace) to provide employment opportunities for all qualified candidates. In support of achieving a greater, diverse and skilled workforce, we strongly encourage those individuals who belong to one or more of the employment equity groups to self-identify when applying.

Should you require accommodation in relation to a disability, please tell us at the beginning of the selection process. This information will be kept confidential.

CSIS Offices in Canada are located on various ancestral and traditional lands. In the spirit of reconciliation, we acknowledge all Indigenous People across Canada and their connection to these lands.

The personal information provided in your application is protected under the Privacy Act and will be held in Personal Information Bank SIS/P-PU-025.

We thank all applicants for their interest in CSIS. However, only those who are selected for further consideration will be contacted.

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Date Modified

2025-06-26