Team Leader: Admin & Patient Pathway Delivery

NHS Jobs; Town of Oxford; On-site; CAD 113,000 - 151,000; Full time

Job summary

Oxford University Hospitals NHS Foundation Trust is seeking a Leadership and Team Management Lead to support and supervise the administrative team across the patient pathway and ensure frontline services run smoothly. You will allocate workloads, mentor staff, drive recruitment, manage appraisals and address performance issues, while tracking referrals through the 18-week pathway and safeguarding targets.

You will collaborate with clinical colleagues and uphold data quality.

Qualifications

• Lead and supervise administrative team, allocate workloads, and provide training and development.
• Manage recruitment, appraisals, and performance issues per Trust policies.
• Oversee patient pathway management and ensure compliance with 18-week targets.
• Monitor waiting lists, identify long waiters, and escalate risks.
• Support delivery of performance targets and contribute to weekly reviews.
• Build relationships with consultants and clinical teams; act as first point of contact for patients.
• Ensure data accuracy across patient administration systems and investigate complaints.
• Identify and implement service development initiatives.

Responsibilities

• Provide training, mentorship, and development opportunities to staff.
• Represent the service at meetings and communicate actions to the team.
• Safeguard data quality and support governance improvements.

Skills

Leadership

Team management

Staff development

Recruitment

Performance management

Education

Healthcare administration

Job description

Oxford University Hospitals NHS Foundation Trust is seeking a Leadership and Team Management Lead to support and supervise the administrative team across the patient pathway and ensure frontline services run smoothly. You will allocate workloads, mentor staff, drive recruitment, manage appraisals and address performance issues, while tracking referrals through the 18-week pathway and safeguarding targets.

You will collaborate with clinical colleagues and uphold data quality.