Team Leader

NHS Jobs; Town of Oxford; On-site; CAD 113,000 - 151,000; Full time

Job summary

Oxford University Hospitals NHS Foundation Trust is seeking a Leadership and Team Management Lead to support and supervise the administrative team across the patient pathway and ensure frontline services run smoothly. You will allocate workloads, mentor staff, drive recruitment, manage appraisals and address performance issues, while tracking referrals through the 18-week pathway and safeguarding targets.

You will collaborate with clinical colleagues and uphold data quality.

Qualifications

• Lead and supervise administrative team, allocate workloads, and provide training and development.
• Manage recruitment, appraisals, and performance issues per Trust policies.
• Oversee patient pathway management and ensure compliance with 18-week targets.
• Monitor waiting lists, identify long waiters, and escalate risks.
• Support delivery of performance targets and contribute to weekly reviews.
• Build relationships with consultants and clinical teams; act as first point of contact for patients.
• Ensure data accuracy across patient administration systems and investigate complaints.
• Identify and implement service development initiatives.

Responsibilities

• Provide training, mentorship, and development opportunities to staff.
• Represent the service at meetings and communicate actions to the team.
• Safeguard data quality and support governance improvements.

Skills

Leadership

Team management

Staff development

Recruitment

Performance management

Education

Healthcare administration

Job description

Leadership and Team Management Lead, support, and supervise the administrative team, acting as the first point of contact for staff and operational queries. Allocate workloads effectively and ensure appropriate service cover during absences. Provide training, mentorship, and development opportunities, ensuring staff are competent and supported in their roles. Manage recruitment, appraisals, and performance issues in line with Trust policies. Patient Pathway Management Take responsibility for tracking patients through the 18-week referral-to-treatment pathway and ensuring compliance with Trust access targets. Monitor waiting lists, identify long waiters, and escalate risks or potential breaches to senior managers. Ensure patients are scheduled and treated within required timeframes, including urgent and suspected cancer pathways. Service Delivery and Performance Oversee the delivery of a high-quality, efficient administrative service supporting the full patient pathway. Monitor team performance, capacity, and activity, taking timely action to address service pressures. Support delivery of key performance targets and contribute to weekly performance reviews and escalation processes. Communication and Stakeholder Working Build strong working relationships with consultants, clinical teams, and multidisciplinary colleagues. Act as a key point of contact for patients, providing non-clinical advice and escalating concerns where required. Represent the service at meetings and ensure clear communication of actions and outcomes to the team. Quality, Governance, and Improvement Ensure data accuracy and quality across all patient administration systems. Contribute to the investigation of complaints, identifying trends and supporting service improvements. Work with management and clinical leads to identify and implement service development initiatives.

Oxford University Hospitals NHS Foundation Trust

Oxford University Hospitals NHS Foundation Trust