Patient Pathway Co-ordinator

NHS Jobs; Town of Oxford; On-site; CAD 39,000 - 47,000; Full time

Job summary

Oxford University Hospitals NHS Foundation Trust is seeking an organised admin professional to support elective care pathways. The role focuses on applying RTT rules in line with the OUH Elective Access Policy to prioritise patients and maintain timely journeys.

You will liaise with clinical and administrative staff, ensure data quality in trust systems, and contribute to performance reporting while offering strong customer care during core hours 08:00–17:00.

Responsibilities

• Understand RTT rules and OUH Elective Access Policy to prioritise patient pathways.
• Coordinate with clinical and administrative staff to ensure data quality and reporting on performance.
• Assist with inter-provider transfers, complete paperwork, and maintain patient confidentiality.

Job description

To understand 18 weeks referral to treatment (RTT) rules and use them in conjunction with the OUH Elective Access Policy to proactively manage all elective patient pathways.Contribute to the validation of the PTL where appropriate. Investigate and take appropriate action where pathways are incomplete to ensure that patients are treated in clinical priority and breach date order and that reporting on performance and waiting times is robust. Ensure Trust systems are updated with patient pathway status information and that data quality is maintained. Liaise with internal and external colleagues to share patient pathwayinformation and diagnostic information, and expedite patient journeys where needed. Ensure inter-provider transfers are timely and that the appropriate paperwork has been completed and sent or received. Demonstrate high levels of customer care and be an ambassador forcustomer care within the Trust. Provide a robust administration function that underpins the delivery of a high quality service and maintain effective working relationships with clinical, nursing and administrative staff. Answer all telephone calls in a timely manner and action as appropriate.Maintain patient confidentiality at all times. Be flexible in your approach to work, such as covering other job roles at an appropriate grade or site, and to include varying working hours to ensure the service maintains a minimum level of cover during its core hours of 08:00 to 17:00. Any other duties at the request of the Team Leaders / Service Delivery Manager, which may be needed to fulfil the objectives of the post, which are appropriate to the grade

Oxford University Hospitals NHS Foundation Trust

Oxford University Hospitals NHS Foundation Trust

Oxford University Hospitals NHS Foundation Trust