Team Leader

Mountain Warehouse; Kingston; On-site; CAD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a confident Team Leader to inspire and motivate a retail team in a fast-paced environment. This role emphasizes exceptional customer service, innovative visual merchandising, and operational excellence. You'll guide your team to exceed targets while creating a welcoming shopping experience. With a focus on sustainability and teamwork, this position offers a unique opportunity to shape an experience and contribute to a brand that values adventure. If you're passionate about leading a team and delivering outstanding service, this is the perfect opportunity for you.

Benefits

Monthly Bonus Scheme

50% Colleague Discount

28 Days Annual Leave

Employee Assistance Programme

Colleague Hardship Scheme

Generous Colleague Referral Incentive

Length of Service Awards

Qualifications

• Passionate about delivering outstanding customer service.
• Experienced in retail with strong leadership skills.

Responsibilities

• Foster a collaborative team environment and drive continuous growth.
• Uphold shop floor standards and oversee daily store operations.
• Set the standard for exceptional customer service and resolve concerns.

Skills

Customer Service

Team Leadership

Visual Merchandising

Communication

Problem Solving

Job description

Application Deadline:

16 May 2025

Department:

Canada Retail

Location:

Kings Crossing Kingston (KCK)

Description

Are you a confident and passionate leader with a knack for motivating teams to deliver their best? Do you thrive in a fast-paced retail environment where exceptional customer service, innovative visual merchandising, and operational excellence are key? If so, Mountain Warehouse has the perfect opportunity for you!

We’re looking for a Team Leader to guide and inspire our retail team to exceed targets while creating a welcoming, vibrant shopping experience that leaves a lasting impression on every customer.

Key Responsibilities

Leadership & Team Development:

• Foster a collaborative and supportive team environment, uniting colleagues around shared goals.
• Drive continuous growth by coaching, training, and mentoring your team.
• Keep your team informed and engaged through clear, open communication.
• Empower your team with up-to-date product knowledge to meet customer needs confidently.

Operational Excellence:

• Uphold impeccable shop floor standards, ensuring stock presentation, ticketing, and organisation are on point every day.
• Oversee daily store operations, including opening and closing duties, to ensure smooth workflows.
• Lead engaging visual merchandising efforts to create a clean and inviting space for customers and colleagues alike.
• Prioritise Health & Safety, safeguarding the wellbeing of your team and customers.

Sales & Performance:

• Motivate your team to meet and exceed sales targets and KPIs.
• Identify growth opportunities for team members and suggest strategies for their development.

Customer Experience:

• Set the standard for exceptional customer service and ensure it’s delivered consistently.
• Resolve customer concerns promptly and professionally, creating memorable shopping experiences.
• Represent the Mountain Warehouse brand with enthusiasm and professionalism.
• Build connections within the local community, enhancing the store’s personal and welcoming atmosphere.

We Would Love To Meet Someone Who Is

• Passionate about delivering outstanding customer service.
• A confident and reliable motivator, with a talent for inspiring others.
• Experienced in all areas of retail, from stock control to visual merchandising.
• A strong communicator who can engage at all levels and provide constructive feedback.
• Proactive and results-driven, with a track record of setting and achieving goals.
• Approachable, trustworthy, and a natural team player.
• Skilled at problem-solving within company guidelines and policies.

What's in it for you?

• Monthly Bonus Scheme: A performance-driven bonus structure, offering achievable targets and providing additional rewards on top of your base salary.
• 50% Colleague Discount across Mountain Warehouse and Animal, with a twice-yearly uniform allowance.
• 1 weekend off per month, with 28 days annual leave, including Bank Holidays.
• Access to Employee Assistance Programme, and a Colleague Hardship Scheme.
• Generous Colleague Referral Incentive.
• A stable, successful and supported environment.
• Length of service awards.

At Mountain Warehouse, we’re passionate about helping our customers enjoy the great outdoors. With a focus on sustainability, we design quality products that are made for adventure and built to last, whether it’s for hiking, running, skiing, or just exploring closer to home. As a team, we’re united by our passion for the outdoors, our commitment to exceptional customer service and our belief in working together to achieve great things.

We value individuality and teamwork, believe diversity drives innovation and success, and are committed to building an inclusive and supportive workplace where everyone feels valued and empowered. We’re proud to create an environment where we can all contribute our unique skills and ideas. If you’re excited about leading a team, delivering outstanding service, and being part of a brand that inspires adventure, we’d love to hear from you!

You're not just working in a store; you're shaping an experience and creating a legacy. Embrace the adventure, for you are the driving force of positive change!