Team Lead - QC

Ppl Agency; Montreal; On-site; CAD 50,000 - 70,000; Full time

Job summary

A reputable company in Montreal is looking for a passionate Team Lead who will be responsible for managing field operations and ensuring seamless execution at retail locations. This role involves a hands-on approach to coaching field staff, managing inventory, and liaising between corporate teams and frontline personnel. The ideal candidate will have a strong entrepreneurial mindset and be comfortable working independently in a dynamic environment, with travel expected 60-80% of the time.

Qualifications

• Experienced in field operations.
• Entrepreneurial mindset preferred.
• Capable of juggling logistics and performance metrics.

Responsibilities

• Lead on-site operations for seamless program execution.
• Manage consignment and retail inventory, including lifting equipment.
• Supervise and coach field staff and brand ambassadors.

Skills

Field operations experience

Organizational skills

Communication

Logistics management

Leadership

Job description

Overview

TEAM LEAD

This unique and critical role is responsible for managing our people and client communications. This individual needs to embody the PPL Virtues. Specifically, we need someone who isn’t afraid to roll-up their sleeves in field through servant leadership. This means going into the field at least twice a month to help support our people. The expectation is to be onsite for every launch, client visit, or new hire to help bridge the gap between the back office and the frontline.

This is an independent, field-first role designed for someone who thrives in a hands-on environment with minimal day-to-day oversight. As a Team Leader, you’ll be responsible for leading on-site execution, managing inventory and assets, coaching field staff, and owning relationships with retail partners. You’ll also be the go-to for reporting and communication between the field and head office.

Key Responsibilities:

• Lead on-site operations, ensuring seamless program execution at retail locations.

• Manage consignment and retail-level inventory, including lifting and transporting equipment (up to 50 lbs daily).

• Build and maintain schedules for all assigned staff and activations.

• Supervise and coach field staff and brand ambassadors, driving performance and engagement.

• Ensure proper deployment of assets and adherence to program standards and protocols.

• Liaise between frontline personnel and the corporate team to ensure alignment.

• Track, monitor, and report on KPIs and program metrics.

• Conduct location scouting and provide recommendations for activation sites.

• Manage and nurture retailer relationships, acting as the face of the program at store level.

• Fill field vacancies, including coverage during your own absences if needed.

• Provide weekly reporting insights to support program optimization.

Reporting Structure:

• Reports to the Operations Manager / Lead

• Receives weekly support from the Field Coordinator

• Operates independently outside of scheduled events and team activations

Who You Are:

• Entrepreneur mindset!

• Organized and action-oriented, with a passion for frontline excellence

• Comfortable juggling logistics, people, and performance metrics

• Clear communicator who thrives in fast-moving environments

• POSITIVE ENGERY! This is a non-negotiable. We are high-vibrations only.

• Experienced in field operations

Travel: Expect to be on the road 60 - 80% of the time, visiting various regions, overseeing field operations, or in the office with the operations, fractional service departments, or client team.

Additional Requirements:

• Reliable transportation. This does not including borrowing your mom’s car for the day.

• Extensive background check is required

ABOUT US

PPL is a female-owned and operated, purpose-built marketing and sales activation partner that champions the frontline. Equal parts HR firm, marketing, and sales activation agency, we represent frontline talent as the missing link in the path-to-purchase. We bridge the gap between brands and shoppers, strategy and implementation and the distant realities of the back office and frontline… That’s YOU!