Team Lead - Inside Sales

Noble Corporation; Vaughan; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading plumbing wholesaler is seeking a Team Lead for the Inside Sales team. This role involves overseeing daily operations, ensuring exceptional customer service, and collaborating with management to streamline sales processes. Candidates should have at least 5 years of experience in sales, strong communication skills, and proficiency in Microsoft Office. The position fosters a culture of collaboration and accountability while driving performance and achieving sales objectives.

Qualifications

• Minimum 5 years of experience in a Sales or Customer facing role.
• Proven track record of strong communication skills – verbal and written.
• Ability to solve internal problems and customer challenges.
• Learning agility.
• Relationship building and interpersonal skills.

Responsibilities

• Lead the Inside Sales team to deliver exceptional service to customers.
• Oversee daily workflow and ensure adequate resourcing.
• Collaborate with management to improve sales processes.
• Engage directly with customers and manage high-volume transactions.

Skills

Customer Focus

Leadership

Communication

Business Acumen

Problem-Solving

Collaboration

Technical/Product Knowledge

Adaptability

Tools

Microsoft Office applications

Job description

The Team Lead plays a key frontline leadership role within our high-volume wholesale plumbing branch. This position is responsible for overseeing the daily Inside Sales operations and ensuring our customers receive an exceptional experience. Working closely with the Customer Solutions Manager, the Team Lead drives the performance and productivity of the Inside Sales team, supporting the achievement of sales and quoting objectives. As the go-to person for the Sales team, this role models best practices, and ensures the smooth day-to-day running of the Order Desk and related operations.

The Team Lead will continuously analyze and bring forward suggestions for improvement of processes and operations of the Branch, while upholding our Code of Ethics and Conduct with every action.

How you Contribute to Noble's Success

• Lead the Inside Sales team to deliver professional, knowledgeable, and timely service to customers.
• Oversee daily workflow, assign tasks, and ensure adequate resourcing and coverage. This includes ensuring the group e-mail inbox and incoming phone calls are addressed and completed in a timely manner.
• Act as a hands-on leader, engaging directly with customers, assisting with product inquiries, orders and quotes; and managing high-volume transactions, especially during peak times.
• Collaborate with the Customer Solutions Manager and Jane Plumbing Branch leadership to streamline sales processes and to continuously improve the customer experience.
• Foster a collaborative culture that encourages the achievement of Branch sales objectives, by working closely with the Customer Solutions Manager and the Inside Sales team.

Skills & Competencies

• Customer Focus: Demonstrates a commitment to understanding customer needs and delivering solutions that build trust and long-term relationships.
• Leadership: Inspires, develops, and leads the team by setting clear expectations, and fostering a culture of accountability and service excellence.
• Communication: Strong verbal and written communication skills with the ability to influence, resolve issues, and collaborate across teams.
• Business Acumen: Understands sales processes, pricing strategies, and market dynamics to drive profitable growth and customer satisfaction.
• Problem-Solving: Anticipates challenges, applies sound judgment, and delivers timely solutions that meet both customer and business needs.
• Collaboration: Works effectively with cross-functional partners (Operations, Procurement, Account Managers, Projects) to ensure seamless service delivery.
• Technical/Product Knowledge: Develops and maintains strong knowledge of products, services, and solutions to act as a trusted advisor to customers.
• Adaptability: Thrives in a fast-paced environment, able to manage competing priorities while maintaining focus on service quality and the customer experience.

Must Haves and Nice to Haves

• Minimum 5 years of experience in a Sales or Customer facing role.
• Proven track record of strong communication skills – verbal and written.
• Ability to solve internal problems and customer challenges
• Learning agility
• Relationship building and interpersonal skills
• Proficiency in Microsoft Office applications.

Noble is proud to be an Equal Opportunity Employer. We are committed to the principles and practices of employment equity, and encourage all qualified individuals, including women, persons with disabilities, visible minorities, and Aboriginal Peoples to apply for our career opportunities.