Team Lead, Front Desk

FirstService Residential Canada; Vancouver; On-site; CAD 32,000 - 36,000; Full time

Benefits offered by this job

Health & Dental

Time off benefits

Employee Assistance Plan

Tuition Reimbursement

Job summary

FirstService Residential Canada is seeking a Team Lead to train concierge staff and uphold our high service standards at a Vancouver property. You will be the primary concierge during peak hours, ensuring smooth operations and exceptional guest experiences. The role requires strong customer service background, leadership skills, and fluency in English.

Mandarin/Cantonese is a plus. This full-time position offers comprehensive benefits and growth opportunities within a respected

Qualifications

• Experience with residential strata buildings is a plus.
• Minimum 2 years of direct/in-person customer service experience required.
• Previous supervisor or team lead experience preferred.
• Excellent written and oral English communication required for client interactions.
• Mandarin/Cantonese language skills are a plus.

Responsibilities

• Train concierge staff to maintain high service standards.
• Act as the main concierge during peak hours.
• Foster problem-solving, teamwork, and a positive service culture.

Skills

Strata buildings experience

Customer service

Team lead experience

English proficiency

Mandarin/Cantonese asset

Job description

About FirstService Residential

FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada.

Description

FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada. Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top-tier medical, dental, career training, and support for continued professional development. Experience being part of a high-performing team with a fulfilling career in property management with FirstService Residential.

Job Overview

As a Team Lead, you will train our concierge staff to maintain our high standards, fostering a passion for excellence, be adept at problem-solving, and team cohesion. You will also be the main Concierge during peak hours at the property. Successful Team Leads excel in customer service, go the extra mile, handle challenges adeptly, and empower their team to do the same, creating an enjoyable work environment.

Shifts Available

Monday to Friday

• 7am to 3pm

Skills And Qualifications

• Previous experience with strata buildings is an asset
• At least two years of direct/in person Customer Service Experience is required
• Previous Supervisor/Team Lead experience is preferred
• Excellent written and oral command of the English language is necessary in order to be able to work efficiently and communicate appropriately with our clients and our support staff.
• Mandarin/Cantonese speaking will be an asset

Physical Requirements

• Ability to patrol the property including stairs, hallways, interior, and exterior
• Ability to safely receive, store, and handle standard packages received from couriers and carriers
• Ability to work in different environmental working conditions (wind, heat, cold, rain, etc.)

What We Offer

As a full-time associate, you will be eligible for employer paid health & dental, time off benefits, access to our Employee Assistance Plan, and Tuition Reimbursement Program.

Compensation

$23- $26 per hour

FirstService Residential is proud to be an equal opportunity workplace. It is our policy to promote equal employment opportunity for all current and prospective associates. This applies to all employment-related matters, including the recruitment process, hiring decisions, compensation and benefits. We are committed to providing and maintaining a working environment that is based on respect and preserves the dignity and rights of everyone in the organization. If you have questions before or during the application process about our equal opportunity workplace, please reach out to our Recruitment team.

IN2018

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