Concierge

FirstService Residential Canada; Surrey; On-site; CAD 26,174 - 28,929; Full time

Job summary

FirstService Residential Canada is seeking a Concierge to be the friendly face of our high-end residential properties in Surrey. You will greet residents and visitors, provide a high standard of customer service, and assist with inquiries to ensure a smooth living experience.

Shifts are Friday and Saturday from 11pm to 7am. The ideal candidate has solid customer service experience, strong English communication, and the ability to calmly resolve issues and diffuse tense situations.

Qualifications

• At least one year of direct in-person customer service experience is required.
• Excellent written and oral English communication is required.
• Experience with strata buildings is an asset.

Responsibilities

• Greet residents and visitors and deliver high-standard customer service.
• Monitor and assist with packages, and respond to inquiries.
• Patrol the property, including stairs and exterior areas, and ensure safety.

Skills

Customer Service

Job description

About FirstService Residential

FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada.

Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top-tier medical, dental, career training, and support for continued professional development.

Job Overview

As a Concierge, you are the “face” of the high-end residential properties. You are responsible for greeting all residents and visitors with a warm smile, and doing the utmost to ensure that residents are provided with a high standard of customer service. Our most successful Concierges have a very strong Customer Service background with a passion for going above and beyond and an innate ability to problem solve and diffuse sticky situations.

Shifts Available

Friday and Saturday - 11pm to 7am

Skills and Qualifications

• Previous experience with strata buildings is an asset
• At least one year of direct/in person Customer Service Experience is required
• Excellent written and oral command of the English language is necessary in order to be able to work efficiently and communicate appropriately with our clients and our support staff.

Physical Requirements

• Ability to patrol the property including stairs, hallways, interior, and exterior
• Ability to safely receive, store, and handle standard packages received from couriers and carriers
• Ability to work in different environmental working conditions (wind, heat, cold, rain, etc.)

Compensation

$19 - $21 per hour

Application Instructions

Please ensure to include a copy of your resume highlighting your qualifications and the reasons why you think you would be a good fit for our company. Please ensure your resume has a valid number and email address you can be reached at.

Equal Opportunity

FirstService Residential is proud to be an equal opportunity workplace. It is our policy to promote equal employment opportunity for all current and prospective associates. This applies to all employment-related matters, including the recruitment process, hiring decisions, compensation and benefits. We are committed to providing and maintaining a working environment that is based on respect and preserves the dignity and rights of everyone in the organization. If you have questions before or during the application process about our equal opportunity workplace, please reach out to our Recruitment team.

Automated Employment Decision Tool (AEDT) Usage

We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job-related characteristics.

Job Qualifications and Characteristics Assessed

The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company.

Alternative Selection Process or Reasonable Accommodations

Candidates who require an alternative selection process or a “reasonable accommodation,” as defined under applicable disability laws, may make a request through our designated contact channel [e-mail].

Requesting Information About the AEDT - NYC Local Law 144

Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at [e-mail]; we will respond in accordance with Local Law 144, within 30 days.