Team Lead, Front Desk

FirstService Residential Canada; Burnaby; On-site; CAD 32,000 - 36,000; Full time

Benefits offered by this job

Health & dental

Time off benefits

Employee Assistance Plan

Tuition Reimbursement Program

Job summary

FirstService Residential Canada is seeking a proactive Team Lead to train concierge staff and uphold exceptional service standards. You will act as the main Concierge during peak hours, resolving issues quickly and maintaining a cooperative, high-performing team environment.

Requirements include at least two years in direct customer service, prior supervisor/lead experience, and excellent English communication. Mandarin/Cantonese skills are a plus, and experience with strata properties is valued.

Qualifications

• At least two years of direct/in person Customer Service experience is required.
• Previous Supervisor/Team Lead experience is preferred.
• Excellent written and verbal English communication is necessary to interact with clients and staff.
• Mandarin/Cantonese language skills are an asset.
• Experience with strata buildings is an asset.

Responsibilities

• Train concierge staff to maintain high standards and foster teamwork.
• Be the main Concierge during peak hours at the property and resolve issues.
• Provide excellent customer service and empower the team to deliver it consistently.

Skills

Customer service

Team leadership

English proficiency

Mandarin/Cantonese

Job description

About FirstService Residential:

FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada.

Description

About FirstService Residential:

FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada.

Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture.

Our 19,000 associates can count on competitive salaries, top-tier medical, dental, career training, and support for continued professional development.

Experience being part of a high-performing team with a fulfilling career in property management with FirstService Residential.

Job Overview

As a Team Lead, you will train our concierge staff to maintain our high standards, fostering a passion for excellence, be adept at problem-solving, and team cohesion. You will also be the main Concierge during peak hours at the property. Successful Team Leads excel in customer service, go the extra mile, handle challenges adeptly, and empower their team to do the same, creating an enjoyable work environment.

Shifts Available

Monday to Friday

• 7am to 3pm

Skills And Qualifications

• Previous experience with strata buildings is an asset
• At least two years of direct/in person Customer Service Experience is required
• Previous Supervisor/Team Lead experience is preferred
• Excellent written and oral command of the English language is necessary in order to be able to work efficiently and communicate appropriately with our clients and our support staff.
• Mandarin/Cantonese speaking will be an asset

Physical Requirements

• Ability to patrol the property including stairs, hallways, interior, and exterior
• Ability to safely receive, store, and handle standard packages received from couriers and carriers
• Ability to work in different environmental working conditions (wind, heat, cold, rain, etc.)

What We Offer

As a full-time associate, you will be eligible for employer paid health & dental, time off benefits, access to our Employee Assistance Plan, and Tuition Reimbursement Program.

Compensation

$23- $26 per hour

FirstService Residential is proud to be an equal opportunity workplace.

It is our policy to promote equal employment opportunity for all current and prospective associates. This applies to all employment-related matters, including the recruitment process, hiring decisions, compensation and benefits. We are committed to providing and maintaining a working environment that is based on respect and preserves the dignity and rights of everyone in the organization. If you have questions before or during the application process about our equal opportunity workplace, please reach out to our Recruitment team.

Automated Employment Decision Tool (AEDT) Usage: We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job-related characteristics.

Job Qualifications and Characteristics Assessed: The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company.

Alternative Selection Process or Reasonable Accommodations: Candidates who require an alternative selection process or a "reasonable accommodation", as defined under applicable disability laws, may make a request through our designated contact channel [e-mail].

Requesting Information About the AEDT - NYC Local Law 144: Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at [e-mail]; we will respond in accordance with Local Law 144, within 30 days.