Team Lead, Front Desk

FirstService Residential; Burnaby; On-site; CAD 60,000 - 80,000; Full time

Job summary

FirstService Residential is seeking a skilled Team Lead to train concierge staff and enhance customer service excellence in property management. You will ensure high standards through leadership and teamwork, while managing peak hours at the property. Competitive hourly compensation and various employee benefits are provided.

Benefits

Employer paid health & dental

Time off benefits

Employee Assistance Plan

Tuition Reimbursement Program

Qualifications

• At least two years of direct / in-person customer service experience is required.
• Previous supervisor / team lead experience is preferred.
• Excellent written and oral command of the English language is necessary.

Responsibilities

• Train concierge staff to maintain high standards.
• Act as the main Concierge during peak hours.
• Empower the team to create an enjoyable work environment.

Skills

Customer Service

Problem Solving

Team Cohesion

Job description

FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada.

Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top-tier medical, dental, career training, and support for continued professional development.

Experience being part of a high-performing team with a fulfilling career in property management with FirstService Residential.

Job Overview :

As a Team Lead, you will train our concierge staff to maintain our high standards, fostering a passion for excellence, be adept at problem-solving, and team cohesion. You will also be the main Concierge during peak hours at the property. Successful Team Leads excel in customer service, go the extra mile, handle challenges adeptly, and empower their team to do the same, creating an enjoyable work environment.

Shifts Available : Monday to Friday

• 8am to 4pm

Skills and Qualifications :

• Previous experience with strata buildings is an asset
• At least two years of direct / in person Customer Service Experience is required
• Previous Supervisor / Team Lead experience is preferred
• Excellent written and oral command of the English language is necessary in order to be able to work efficiently and communicate appropriately with our clients and our support staff.
• Mandarin / Cantonese speaking will be an asset

Physical Requirements :

• Ability to patrol the property including stairs, hallways, interior, and exterior
• Ability to safely receive, store, and handle standard packages received from couriers and carriers
• Ability to work in different environmental working conditions (wind, heat, cold, rain, etc.)

What We Offer :

As a full-time associate, you will be eligible for employer paid health & dental, time off benefits, access to our Employee Assistance Plan, and Tuition Reimbursement Program.

Compensation : 24- $26 per hour

Please ensure to include a copy of your resume, highlighting your qualifications and the reasons why you think you would be a good fit for our company.

Please ensure your resume has a valid number and email address you can be reached at.

FirstService Residential is proud to be an equal opportunity workplace. It is our policy to promote equal employment opportunity for all current and prospective associates. This applies to all employment-related matters, including the recruitment process, hiring decisions, compensation and benefits. We are committed to providing and maintaining a working environment that is based on respect and preserves the dignity and rights of everyone in the organization. If you have questions before or during the application process about our equal opportunity workplace, please reach out to our Recruitment team.