Team Lead, Dealer Engagement

PBS Systems; Calgary; On-site; CAD 90,000 - 120,000; Full time

Benefits offered by this job

Professional development

Travel opportunities

Health benefits

Paid time off

Inclusive culture

Employee recognition

Competitive compensation

Staff discounts

Product certification bonuses

Job summary

PBS Systems in Calgary, AB, is seeking a Dealer Engagement Team Lead to guide the team in current priorities and coordinate projects across marketing, sales, and development.

You will foster collaboration, mentor staff, travel as needed across Canada and the U.S., and partner with the Director of Product Marketing to achieve objectives. PBS emphasizes growth and customer partnerships.

Qualifications

• Excellent customer service skills required.
• Previous management experience preferred.
• Project Management experience is an asset.
• Good verbal and written communication skills.
• Dealership experience is an asset.

Responsibilities

• Foster a collaborative and supportive team environment.
• Develop project guidelines and development plans.
• Liaise with other PBS departments to communicate project goals and timelines.
• Provide leadership to team by coordinating the synergy between development, marketing and sales, implementation plans and deployments.
• Proactively host customer engagement sessions.
• Create conference/workshop content and presentations.
• Strive to share the PBS products, and their capabilities, with our customers to help increase adoption and enhance customer experience.
• Orchestrate a sense of community amongst our customers.
• Be available as a product expert (PBS certification, dealership knowledge).
• Confidently convey the PBS culture through professional appearance and presentations.
• Learn our products quickly to become an expert in dealership contexts.
• Work with the team to clarify daily assignments and support long-term goals.
• Manage attendance and balance staffing ratios.
• Support new hires with training.

Skills

Customer service

Management experience

Project management

Communication

Dealership exposure

Education

High school diploma or equivalency

Job description

Company Name: PBS Systems

Job Location: Calgary, AB (HQ)

Job Type: Full-time, Permanent

No. of Openings: 01

Job Requirement(s): Occasional travel through Canada and USA

Job Requirement(s): Team Lead, Dealer Engagement

Reports To: Director, Product Marketing

PBS is the fastest growing "All Inclusive Business Platform" vendor in North America and we've only just begun!

PBS has been transforming how people buy and service cars for almost 40 years, becoming the third largest Dealership Management System(DMS) provider in North America. Each month, hundreds of new users join our platform, which helps dealerships manage sales, service, inventory, and accounting. What sets us apart is how we treat our customers - as partners, innovators and friends.

At PBS, we invest in your growth. Your career can progress in alignment with your strengths, interests, and aspirations.

The Role:

The Dealer Engagement, Team Lead provides support to the Manager of Product marketing by helping to direct the team in current priorities and help push goals. The Dealer Engagement Team Lead acts as a liaison between the team and the overall manager by helping with overall people management and project coordination.

Responsibilities:

• Foster a collaborative and supportive team environment
• Develop project guidelines and development plans
• Liaise with other PBS departments to communicate project goals and timelines
• Provide leadership to team by coordinating the synergy between development, marketing and sales, implementation plans and deployments
• Proactively host customer engagement sessions
• Create conference/workshop content and presentations
• Strive to share the PBS products, and their capabilities, with our customers to help increase adoption and enhance customer experience
• Orchestrate a sense of community amongst our customers
• Be available as a product expert (Achieved through PBS certification, knowledge of dealership structure and processes and understanding common issues the software can alleviate. New hires will be offered onsite time to gain a better understanding of the dealership)
• Confidently convey the PBS culture through professional appearance, charismatic presentations, creating and maintaining genuine business relationships and the ability to perform under pressure
• Quickly learn our products through an incentive-based training process that will help you understand our software and how it applies in a dealership setting, helping you to become an expert in both
• Work with the team to clarify daily work assignments and support long term team goals
• Manage attendance and balance staffing ratios
• Support new hires with training

Qualifications:

• High school diploma or equivalency required
• Excellent customer service skills required
• Previous management experience preferred
• Project Management experience is an asset
• Good verbal and written communication skills
• Dealership experience is an asset
• Ability to provide and receive constructive feedback
• Ability to mentor others

What we offer:

• Professional Development - Continuous training, industry certifications, and clear pathways for career advancement
• Travel Opportunities - Travel to locations across Canada, the U.S., and the Caribbean
• Comprehensive health benefits - Medical and dental coverage to support your well-being
• Paid Time Off - PTO to help you recharge and maintain work-life balance
• Inclusive culture - A collaborative, supportive team environment where your ideas and voice truly matter
• Employee recognition - Regular appreciation programs and performance-based incentives
• Competitive compensation package
  • Competitive annual base salary
  • Up to $4,800 per year in product certification bonuses
  • Outstanding travel incentive bonuses
  • Additional performance incentives
  • Attractive employee referral bonuses
• Staff discounts - Exclusive savings with partners such as GM, Dell, and more

PBS Systems is an employment-equity employer. Candidates who require accommodations throughout the recruitment process please contact theRecruiting Department.