Team Lead Commercial Accounts Representative

OPENLANE; Airdrie; Hybrid; CAD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

RRSP with company match

Paid vacation and sick time

Hybrid work model

Tuition reimbursement

Job summary

OPENLANE seeks a Team Lead, Commercial Accounts to manage, report, and schedule vehicle inventory and sales through OPENLANE’s platforms. You will handle inquiries, drive sales compliance, oversee QA, and manage repossession redemption.

You will lead a team, partner with account reps and internal operations, and ensure SLAs are met while maintaining high quality and responsive service on sale days. Your work is performed in a hybrid model at our VLCs, with opportunities to collaborate across

Qualifications

• High School education or equivalent.
• 1–3 years of related experience in inventory coordination, account management, or vehicle remarketing.
• Experience in a customer service or administrative role.
• Proficient with Microsoft Office products.
• Strong organizational skills with high attention to detail.

Responsibilities

• Ensure sales vehicles meet account specifications and enforce client SLAs.
• Oversee sales quality assurance, audit service levels, and spot-check team output to meet company and customer standards.
• Coordinate the inventory and sale of vehicles while generating and preparing reports from computerized data.
• Respond to customer inquiries, resolve issues promptly, and complete the repossession redemption process.
• Represent vehicles on the block or attend the block with sales representatives on sale day.
• Collaborate with Commercial Account Reps to provide cross‑functional backup and perform administrative duties

Skills

Microsoft Office

Customer service

Inventory coordination

Communication

Education

High School education or equivalent

Job description

Who We Are:
At OPENLANE we make wholesale easy so our customers can be more successful.

We’re a technology company building the world’s most advanced—and uncomplicated—digital marketplace for used vehicles.
We’re a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use.
And we’re an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit.

Our Values:
Driven Waybuilders. We pursue challenges that inspire us to build, create, and innovate.
Relentless Curiosity. We seek to understand and improve our customers’ experience.
Smart Risk-Taking. We transform risk into progress through data, experience, and intuition.
Fearless Ownership. We deliver what we promise and learn along the way.

What We Offer:

• Competitive pay

• Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)

• Immediately vested 401K (US) or RRSP (Canada) with company match

• Paid Vacation, Personal, and Sick Time

• Paid maternity and paternity leave (US)

• Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)

• Robust Employee Assistance Program

• Employer paid Leap into Service Day to volunteer

• Tuition Reimbursement for eligible programs

• Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization

• Company culture of internal promotions, diverse career paths, and meaningful advancement
  

We’re Looking For:

We’re looking for a Team Lead, Commercial Accounts with experience in efficiently managing, reporting, and scheduling the inventory and sale of vehicles through OPENLANE’s platforms. As the Team Lead, Commercial Account, you will be crucial in managing customer inquiries, driving sales compliance, overseeing quality assurance, and completing the repossession redemption process.

You Are:

• Detail-Oriented. You ensure ARS sales meet account specifications and maintain quality standards.

• Customer-Focused. You provide prompt, courteous service and resolve customer issues in a friendly manner.

• Adaptable. You demonstrate flexibility in handling changing work environments and shifting priorities.

• Proactive. You identify and address areas of concern early, involving leadership whenever necessary.

• Collaborative. You work closely with other teams, stakeholders, and account reps to solve problems.

• Driven. You motivate team members to achieve goals and continuously improve operational performance.

You Bring:

• Expertise in wholesale vehicle remarketing, commercial accounts, and repossession redemption processes.

• Deep understanding of client SLAs, vehicle inventory workflows, and sales compliance.

• Team leadership, spot-checking output quality, and conducting feedback meetings.

• Workflow optimization, identifying regional sales bottlenecks, and continuous improvement tracking.

• Customer service resolution and cross-functional team coverage management.

• High proficiency with Microsoft Office products (Excel, Word, Outlook).

• Technical fluency in navigating computerized reporting systems, inventory tools, and digital sales platforms

You Own:

• Ensure sales vehicles meet account specifications and enforce strict sales compliance with client SLAs.

• Oversee sales quality assurance, audit service levels, and spot-check team output to meet company and customer standards

• Keep a real-time eye on service levels and conduct regular meetings to provide feedback.

• Handle internal team sale issues, motivate team members, and help develop or refine ARS business.

• Coordinate the inventory and sale of vehicles while generating and preparing reports from computerized data.

• Respond to customer inquiries, resolve issues promptly, and complete the repossession redemption process.

• Represent vehicles on the block or attend the block with sales representatives on sale day.

• Collaborate with Commercial Account Reps to provide cross‑functional backup and perform administrative duties

You Drive:

• Translating client SLA requirements into daily operational workflows and team tasks.

• Managing real‑time service levels, resolving regional bottlenecks, and providing continuous operational backup.

• Achieving continuous improvement by tracking metrics to ensure all performance targets are met.

• Delivering high customer satisfaction, error‑free sales audits, and consistent execution on sale days.

Who You Will Work With:

• Reporting to the National Commercial Accounts Manager, this role will collaborate with Commercial Account Reps, internal operations, regional sales teams, and external commercial clients on a daily basis

Where You Work:

• Your work is performed as a Hybrid employee located in our VLCs.

Must Have’s:

• High School education or equivalent.

• 1–3 years of related experience in inventory coordination, account management, or vehicle remarketing.

• Experience in a customer service or administrative role.

• Proficient with Microsoft Office products.

• Strong organizational skills with high attention to detail.