Team Lead, Client Service Billing

AmerisourceBergen; Ontario; Hybrid; CAD 75,000 - 95,000; Full time

Job summary

A leading company in pharmaceutical solutions is seeking a Team Lead for Client Service Billing. This role involves overseeing a billing team, ensuring accurate invoices, monitoring accounts receivable, and acting as the Finance liaison within the organization. The ideal candidate will have a Bachelor's degree in Accounting, strong organizational skills, and experience in healthcare billing.

Benefits

Medical, dental, and vision care

Comprehensive suite of benefits

Training programs and professional development

Paid parental and caregiver leave

Qualifications

• Bachelor’s degree in Accounting required.
• 3-5 years of billing related work experience, preferably in healthcare.
• Strong business partnering skills with operational and finance teams.

Responsibilities

• Lead a team to produce client invoices and monitor accounts receivable.
• Ensure compliance with billing policies and manage invoicing processes.
• Communicate with Project Managers regarding contract modifications.

Skills

Attention to Detail

Organizational Skills

Interpersonal Skills

Analytical Skills

Communication Skills

Education

Bachelor’s degree in Accounting

Tools

Microsoft Office Products

Accounting Software (SAGE preferred)

Job description

Team Lead, Client Service Billing page is loaded

Team Lead, Client Service Billing

Apply locations Remote, ON time type Full time posted on Posted 3 Days Ago job requisition id R2511068

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

Job Details

Position Summary:

Under general supervision of the Senior Manager, Client Service Billing Finance, this position will be responsible for leading a team to accurately producing client invoices, monitoring the work flow within the assigned group, monitoring accounts receivable and being the Finance liaison for the Innomar Operational Program Managers. The individual in this position will act as a Senior Member of the team handling client billing needs and interested special projects and assignments of a more complex nature. This includes monitoring the work activities of assigned associates to meet specified goals, ensures proper and consistent compliance with company approved billing policies/practices while effectively working on individual portfolio and meet specified goals. The successful candidate must be able to function independently as well as in a team environment. Individual and collective success depends on an ability to adapt to rapidly changing programs or project requirements.

Primary Duties and Responsibilities:

Client Invoicing:

• Lead and support a group of remote project accountants who support the financial close and invoicing to client process.
• Collaborate with other Team Leads and Senior Manager on key projects and process improvements
• Month end management for reporting and analytics to support close and Senior Manager reviews
• Effectively communicates with Project Managers and Client Managers, regarding contract documents, change orders and other contract modifications, approvals, and any additional services-related to billing and project accounting
• Ensure daily billing activities are completed accurately and timely
• Understand financial terms in client contracts for assigned Business Units and implications to Innomar, including billing process and revenue recognition
• Prepare accurate and timely client invoices and backup
• Maintain detailed client billing files
• Monitor program billing rates on a regular basis as required
• Validates contract pricing in billing system and updates fee structure as appropriate
• Maintain records of routine accounting transactions, ensuring internal processes are properly documented and controlled
• Manage invoicing policies and procedures guide for assigned Business Units

Monitoring Accounts Receivable:

• Monitor detailed listing of all aged accounts receivable and communicate aging to Program/Finance Management
• Work with Program Management and client on aged outstanding invoices
• Maintain frequent contact with internal and external customers in order to address all payment issues

Finance Liaison:

• First point of contact for an assigned Business Unit teams with Innomar Program Operational Managers and Directors
• Proactively manage the relationship with Business Unit teams including:
• Being accountable for understanding Business Units billing and processes
• Conducting and/or co-conducting monthly business reviews and partnering with FP&A team
• Communicating issues to Finance Management

Process Improvements and Other Responsibilities:

• Support Finance Team / Operational wide process improvement initiatives
• Support new program launch process
• Establishment and maintenance of client project codes related to respective Business Units
• Prepare ad hoc client requests as necessary including internal and external audits
• Support the Senior Manager by reporting, measuring and providing key updates affecting client relationships or internal process
• Initiate process improvements, drive change, and support projects
• Mentor and train of other Team Members for cross-functional training purposes where required
• Assist other Team Members with more complex situations and assignments
• Perform other duties as assigned

Experience and Educational Requirements:

• Bachelor’s degree in Accounting required
• 3-5 years minimum, of progressively responsible Billing related work experience, preferably in a health-care environment with complex transactions
• Experience in working with multiple IT applications and data management systems
• Candidate must possess team management skills, strong attention to detail, effective organizational skills, be results oriented, show integrity and trust, have a basic understanding of our business, and outstanding communication skills both written and verbal
• Strong business partnering skills with internal operational and finance teams, and external clients
• Solid understanding of patient support programs is required
• Intermediate to Advance knowledge of Microsoft Office products (Word, Excel, PowerPoint, etc.)

Experience and Educational Requirements:

• Bachelor’s degree in Accounting required
• 3-5 years minimum, of progressively responsible Billing related work experience, preferably in a health-care environment with complex transactions
• Experience in working with multiple IT applications and data management systems
• Candidate must possess team management skills, strong attention to detail, effective organizational skills, be results oriented, show integrity and trust, have a basic understanding of our business, and outstanding communication skills both written and verbal
• Strong business partnering skills with internal operational and finance teams, and external clients
• Solid understanding of patient support programs is required
• Intermediate to Advance knowledge of Microsoft Office products (Word, Excel, PowerPoint, etc.)

Minimum Skills, Knowledge and Ability Requirements:

• Strong organizational, analytical skills and attention to detail
• Ability to communicate effectively both orally and in writing
• Strong knowledge of accounting practices and principles
• Work in a fast-paced environment with competing deadlines
• Strong interpersonal skills
• Solid working knowledge of accounting software packages (SAGE preferred)
• Advanced Knowledge of Microsoft Word, Excel and PowerPoint

What Cencora offers

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.

Full time

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email [e-mail] . We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned

Accessibility Policy

Cencora is committed to fair and accessible employment practices.When requested, Cencora will accommodate people with disabilities during the recruitment, assessment and hiring processes and during employment.

Affiliated Companies:

Affiliated Companies: Innomar Strategies

About Us

Cencora is a leading global pharmaceutical solutions company that is committed to improving the lives of people and animals everywhere. We connect manufacturers, providers, and patients to ensure that anyone can get the therapies they need, where and when they need them.

We’re a purpose-driven organization, where all of our team members around the world are united in our responsibility to create healthier futures. We work together every day to help our partners bring their innovations to patients worldwide, creating unparalleled access and impact at the center of health.

Job Scams

Recruitment scams are on the rise and the intent is to target individuals looking for employment opportunities. To protect yourself, we urge you to be vigilant and follow these guidelines.

1.) Research the Company: Thoroughly research any company before applying or sharing personal information, check their website, read reviews, and verify their legitimacy.

2.) Be Wary of Unrealistic Promises: Exercise caution If a job posting offers high salaries and minimal qualifications. Legitimate jobs will have realistic expectations and provide detailed job requirements. Jobs at Cencora can be found on Cencora.com/careers

3.) Guard Your Personal Information: Only share sensitive information after vetting the employer’s credibility. Avoid sharing your Social Security number, bank account details, or identification documents during the application process. Cencora does not request this information as part of the employment application.

4.) Avoid Upfront Payments: Legitimate employers do not require payment during the hiring process. Be suspicious if you are asked to pay for training materials, processing fees, or background checks before securing a job offer. Cencora will never ask you for payment information during the hiring or onboarding process.

5.) Verify Communication Channels: Scammers often use free email services or chat platforms without providing an official company contact information. Cencora recruiters will have an email address ending in @cencora.com, @alliance-healthcare.net, @alliance-healthcare.co.uk, alliance-healthcare.fr or alliance-healthcare.ro

Remember to stay vigilant and informed about common scam tactics to reduce the risk of falling victim to fraudulent employment schemes.