Team Lead Banquet & breakfast

Germain Hotels group; Toronto; On-site; CAD 23,000 - 32,000; Full time

Benefits offered by this job

Special hotel rates

Gym access

Autonomy to contribute creatively

Job summary

Germain Hotels in Toronto seeks a Team Lead Banquet & Breakfast to coordinate events from setup to teardown, ensuring a smooth, welcoming, and well‑orchestrated guest experience. You will lead your team, resolve issues with professionalism, and maintain high standards across service points.

You will train and mentor staff, communicate with guests, vendors and internal teams, and uphold health and safety standards while executing BEOs and timelines.

Qualifications

• Leadership experience in banquets, events, conference services, or F&B operations.
• Strong planning, coordination, and problem-solving skills.
• Excellent interpersonal skills and teamwork ability.
• Hands-on leadership style with the ability to adapt in a fast-paced environment.
• Knowledge of Symphony software is an asset.

Responsibilities

• Coordinate events from setup to teardown, ensuring delivery to standards.
• Create a warm and attentive service experience for guests and resolve issues professionally.
• Communicate clearly with guests, vendors, and internal teams to keep operations running smoothly.
• Contribute to a consistent, high-quality guest experience across service points.
• Uphold health, safety, hygiene, and service standards.
• Ensure understanding and execution of BEOs, room setups, service timelines, and daily operations.

Skills

Leadership experience

Hospitality operations

Planning & coordination

Interpersonal skills

Hands-on approach

Symphony software

Education

Hospitality or tourism training

Tools

Symphony software

Job description

You set the tone for the moments that bring people together, from breakfast to special events. As Team Lead Banquet & Breakfast, you will play a key role in creating moments that feel smooth, welcoming, and well-orchestrated. From the first coffee of the morning to the final details of an event setup, you will support your team, and ensure each guest interaction reflects the quality and care that define our hotels.

What You’ll Do

• Coordinate events from setup to teardown, making sure every detail is delivered according to standards;
• Create a warm and attentive service experience for guests, while resolving issues with professionalism and care;
• Communicate clearly with guests, vendors, and internal teams to ensure operations flow smoothly;
• Contribute to a consistent and high-quality guest experience across all service points;
• Uphold health, safety, hygiene, and service standards;
• Ensure strong understanding and execution of BEOs, room setups, service timelines, and daily operations.

What You’ll Bring

• Training in hospitality or tourism, an asset;
• 1 to 2 years of experience in a leadership role in banquets, events, conference services, or food and beverage operations;
• Strong planning, coordination, and problem-solving skills;
• A caring leadership style, strong interpersonal skills, and the ability to bring people together;
• A hands-on approach and the ability to adapt in a fast-paced environment;
• Good knowledge of Symphony software, an asset.

What We Offer

• Passionate about travel? Take advantage of special rates when you stay with Germain Hotels and travel the country. Again and again!
• A work environment that fosters creativity and autonomy, where you can contribute to the growth of a company that strives to move you forward and recognizes you for who you really are;
• Squats help you relax? Get access to a state-of-the-art gym right in your workplace.

The hourly rate for this role is 20,00$, in alignment with internal equity.

Germain Hotels may use artificial intelligence-enabled tools to support the screening and assessment of applications. All hiring decisions are made by our HR team and hiring managers based on each candidate’s skills, experience, qualifications and alignment with the role requirements.