Team Lead - AHS

E4C; Edmonton; On-site; CAD 70,000 - 90,000; Full time

Benefits offered by this job

4 weeks vacation

10 paid sick days

Robust Benefits Package

EFAP

Health Spending Account (HSA)

RRSP Matching

Professional Development Opportunities

Job summary

e4c is seeking a Team Lead, Adult Housing Supports (AHS) to provide day-to-day leadership, supervision, and support to AHS staff, ensuring participant-centered services. Working with the Program Manager and fellow Team Leads, you will help with program planning, service coordination, and capacity building.

Using a recovery-oriented approach, you will mentor staff, coordinate referrals, monitor outcomes, maintain documentation, and build partnerships with landlords and community agencies to

Qualifications

• 4+ years supporting marginalized, high-risk populations.
• 2+ years progressive leadership including supervision/coaching.
• Strong knowledge of ROSC, homelessness, mental health, addictions, trauma, and culturally responsive practices.
• Deep understanding of community resources for health, housing, income supports, and family services.
• Proficiency with Microsoft Office and database systems for records and reporting.

Responsibilities

• Provide day-to-day leadership, supervision, coaching, and performance management for Adult Housing Supports staff.
• Support staff in case management, goal planning, housing stability, and recovery-oriented service delivery.
• Coordinate referrals, caseload distribution, and service planning for continuity of care and operations.
• Conduct file reviews, monitor service quality, and ensure compliance with standards and funding.
• Build and maintain relationships with landlords, community agencies, and internal stakeholders.
• Facilitate case conferences and service coordination meetings for positive outcomes.
• Monitor program performance, analyze data, and contribute to evaluation and improvements.
• Recruit, train, and mentor staff; support ongoing supervision and capacity-building.
• Provide guidance on critical incidents, risk management, safety, and complex cases.
• Ensure documentation and reporting accuracy and financial accountability.

Skills

Leadership

Case management

ROSC knowledge

Data reporting

Documentation

Microsoft Office

Education

Social Work degree

Tools

Microsoft Office

Database systems

Job description

e4c journeys with people as they shape the lives they envision, building resources, relationships, and belonging in the communities they call home. Guided by our vision of a community where every person has the opportunity to live with dignity, belonging, and purpose, we deliver person-led, collaborative, and evidence-informed services that strengthen individuals, families, and communities. Rooted in our core values of courage, compassion, connection, and commitment, we are dedicated to creating lasting opportunities and meaningful community impact.

Position Summary

The Team Lead, Adult Housing Supports (AHS), provides day-to-day leadership, supervision, and support to Adult Housing Supports staff while ensuring the effective delivery of participant-centered services. Working collaboratively with the Program Manager and fellow Team Leads, the role supports program planning, service coordination, case planning, and capacity building to achieve program outcomes and maintain continuity of care. Using a recovery-oriented approach, the Team Lead promotes high-quality service delivery, supports staff development, and serves as a key liaison between the program and community partners.

Schedule

• Monday to Friday; 8:00AM – 4:30PM
• Some flexibility in scheduling is required based on program needs

Key Responsibilities

• Provide day-to-day leadership, supervision, coaching, and performance management for assigned Adult Housing Supports staff.
• Support staff in case management, goal planning, housing stability, and recovery-oriented service delivery.
• Coordinate referrals, caseload distribution, and service planning to ensure continuity of care and effective program operations.
• Conduct file reviews, monitor service quality, and ensure compliance with program standards, funding requirements, and organizational policies.
• Build and maintain collaborative relationships with landlords, community agencies, service providers, and internal stakeholders.
• Facilitate case conferences, service coordination meetings, and collaborative planning to support positive participant outcomes.
• Monitor program performance, analyze data and outcomes, and contribute to program evaluation and continuous improvement initiatives.
• Recruit, train, mentor, and support staff development through ongoing supervision, education, and capacity-building opportunities.
• Provide guidance and support related to critical incidents, risk management, safety planning, and complex participant situations.
• Ensure accurate documentation, reporting, financial accountability, and administrative processes in support of program objectives.

Qualifications

Education

• Diploma or Degree in Social Work, Human Services, or related field.

Certification

• Standard First Aid and CPR.
• Valid Class 5 Driver’s License and vehicle
• Proof of vehicle insurance (min. $2 million liability), registration and 3-year drivers abstract.
• De-escalation

Experience

• 4+ years of experience supporting marginalized, high-risk, and vulnerable populations.
• 2+ years of progressive leadership experience, including staff supervision, coaching, and/or change management.
• Strong knowledge of Recovery-Oriented Systems of Care (ROSC), homelessness, harm reduction, mental health, addictions, trauma, sexual exploitation, and culturally responsive practices.
• In-depth understanding of community resources and supports related to health, mental health, addictions, legal services, income supports, housing, and family services.
• Proficiency with Microsoft Office and database systems, with the ability to maintain accurate records and report on outcome-based programs.

Compensation and Benefits

• 4 weeks vacation + 10 paid sick days
• Robust Benefits Package
• Employee Family Assistance Program (EFAP)
• Health Spending Account (HSA)
• RRSP Matching
• Professional Development Opportunities

At e4c diversity is our strength. We embrace diversity and offer equal opportunities to all qualified applicants. We welcome your application regardless of origin, culture, ethnicity, age, ability, gender identity, sexual orientation or faith.

Prior to successful employment with e4c, applicants are required to submit a Police Information Check with Vulnerable Sector Check and Intervention Record Check.