Team Lead

Roots; Waterloo; On-site; CAD 45,000 - 60,000; Full time

Job summary

A leading company in the retail apparel industry is seeking a Team Lead to support store operations and motivate the team. This full-time position involves driving customer-focused sales, coaching staff, and ensuring a positive shopping experience. Ideal candidates will have at least 1 year of retail experience and a passion for customer service.

Qualifications

• 1+ years of retail apparel experience, luxury retail preferred.
• Proven leadership in sales teams.
• Flexible availability including weekends, evenings, and holidays.

Responsibilities

• Drive a customer-focused selling culture and build brand loyalty.
• Assist with onboarding and training new staff.
• Provide performance feedback to management.

Skills

Leadership

Customer Experience

Problem Solving

Organizational Skills

Collaboration

Education

1+ years of retail apparel experience

Tools

POS Systems

Job description

Join to apply for the Team Lead role at Roots.

About Roots

Roots is not only a brand, it’s a culture and lifestyle. We look for dynamic individuals who are interested in retail and fashion, enjoy challenges, and share our vision for a safer, cleaner, healthier planet. Our success is driven by our people, and we encourage team members to ‘spread their roots’ for growth and opportunity.

Role Overview

The Team Lead supports the store leadership by assisting in operational functions and motivating the team to exceed goals. Reporting to the Store Manager, they provide support in the absence of the Store and Assistant Managers, modeling excellent customer service and sales behaviors to ensure a positive in-store experience.

Qualifications

• 1+ years of retail apparel experience, luxury retail preferred;
• Proven leadership in sales teams;
• Experience with POS, banking procedures, and reporting;
• Strong organizational and problem-solving skills;
• Passion for customer experience;
• Self-motivated and collaborative;
• Flexible availability, including weekends, evenings, and holidays.

Key Responsibilities

• Drive a customer-focused selling culture and build brand loyalty;
• Partner with management to execute operational plans;
• Contribute ideas for store productivity and operations improvements;
• Assist with onboarding and training new staff;
• Coach team members on customer service fundamentals;
• Resolve customer service issues;
• Delegate tasks to maximize efficiency;
• Provide performance feedback to management;
• Ensure team takes scheduled breaks and communicates effectively;
• Adhere to company policies and procedures;
• Perform opening, closing, and inventory duties as assigned.

Additional Information

This is a full-time, mid-senior level position in retail apparel and fashion industry.