Team Lead

vpi inc.; Toronto; On-site; CAD 70,000 - 90,000; Full time

Job summary

VPI inc. is seeking a Team Lead, Branch to provide daily operational leadership and support to branch staff in Southern Ontario. The role includes coaching, performance monitoring, audits, and partnership development to drive high-quality service and client outcomes.

The Team Lead collaborates with the Branch Manager and internal teams to ensure compliance with funder requirements, supports staff onboarding, and represents VPI at community events to promote programs and referrals.

Qualifications

• Demonstrated leadership experience with coaching and staff development.
• Strong understanding of employment service delivery and branch operations.
• Proven ability to review performance data and drive targets.
• Excellent organizational skills with documentation accuracy and compliance monitoring.

Responsibilities

• Provide day-to-day operational leadership to branch staff and ensure service delivery aligns with procedures and funder requirements.
• Act as backup for Branch Manager and key branch roles to ensure continuity.
• Support onboarding, training, and development of staff per guidance.
• Review variance and performance reports; investigate concerns; provide coaching.
• Conduct regular file reviews and audits for accuracy and compliance.
• Build and maintain relationships with community partners and stakeholders.
• Represent VPI at events to promote programs and identify local opportunities for the Branch.
• Collaborate with internal teams to support coordinated service delivery and outcomes.
• Assist Branch Manager in monitoring performance and identifying improvement opportunities.
• Perform other duties as assigned.

Skills

Leadership

Staff coaching

Client service

Performance data review

Documentation & compliance

Stakeholder relationships

Verbal & written communication

Decision making

Prioritization

Independence

Job description

VPI is a Service Provider for Employment Ontario, which is funded by the Ontario Government to support jobseekers and employers. VPI has been delivering employment programs for more than 30 years and is based in Mississauga, operating in multiple locations across Southern Ontario. Our organizational values rest on 4-pillars which are Ethics, Passion, Innovation, and Courage which support the desire and passion to make a positive and sustainable impact for the individuals we serve.

VPI Employment Services embraces and encourages inclusivity and diversity in the workplace. We are committed to providing accessible employment practices and creating a work environment that encourages and supports our team members be their authentic selves.

This position is being recruited to fill an existing vacancy.

We are seeking out individuals who have the passion and drive to make a positive and sustainable impact for the individuals we serve. Providing exceptional client experience; creating an environment where clients feel safe, heard, supported, and see progression with skill development, and life stabilization support, leading to sustainable employment and career development.

Role Overview

The Team Lead, Branch provides day-to-day operational leadership and support to branch staff to ensure consistent, high-quality service delivery. Working closely with the Branch Manager, the Team Lead supports staff coaching and development, monitors performance, conducts file audits, provides operational coverage, and helps maintain compliance with organizational and funder requirements. The role also builds community partnerships and collaborates with internal teams to support positive client outcomes and branch targets.

Key Job Functions

• Provides day-to-day operational leadership to branch staff, ensuring service delivery and documentation align with organizational procedures, funder requirements, and performance expectations.
• Acts as backup for branch roles, including the Branch Manager, Employment Counsellor, and Intake Coordinator, to maintain operational and client service continuity.
• Supports staff onboarding, training, coaching, and development in alignment with organizational procedures and Learning and Development guidance.
• Reviews variance and performance reports, investigates concerns, and provides timely coaching to address identified gaps.
• Conducts regular file reviews and audits to ensure documentation accuracy, compliance, and service quality.
• Builds and maintains relationships with community partners, social service agencies, community groups, and other stakeholders.
• Represents VPI at community events to promote programs, strengthen partnerships and referrals, while identifying local labour market and partnership opportunities for the Branch.
• Collaborates with Employer Services, Community Partnerships, and other internal teams to support coordinated service delivery and meaningful employment outcomes.
• Supports the Branch Manager in monitoring branch performance and identifying opportunities to improve service delivery, staff effectiveness, client outcomes, and target achievement.
• Performs other duties as assigned by the Branch Manager.

Skills & Abilities

• Demonstrated leadership experience, including supporting, coaching, and guiding staff while providing operational coverage as required.
• Strong understanding of employment service delivery, client service processes, and branch operations.
• Proven ability to review performance data, identify gaps, and support achievement of program, operational, and funder targets.
• Strong administrative and organizational skills, including file auditing, documentation review, record accuracy, and compliance monitoring.
• Ability to build strong stakeholder relationships while maintaining awareness of local labour market trends, community needs, and partnership opportunities.
• Excellent verbal and written communication, active listening, relationship-building, and customer service skills.
• Strong coaching and interpersonal skills, with the ability to provide constructive feedback and support staff development.
• Sound judgment, critical thinking, problem-solving, and decision-making skills.
• Ability to manage competing priorities, meet deadlines, and work effectively in a fast-paced environment.
• Ability to work independently, take initiative, and collaborate effectively across departments and service areas.
• High degree of professionalism, integrity, accountability, resilience, and attention to detail.
• Proficiency with workplace technology and the ability to adapt to evolving systems, processes, and operational requirements.

VPI is an equal opportunity employer committed to diversity, equity, inclusion, and accessibility. We welcome and encourage applications from all qualified individuals and ensure employment decisions are made without discrimination based on any protected characteristic under applicable laws.

We thank all applicants for their interest; only those selected for an interview will be contacted.

VPI is committed to a barrier-free recruitment process. If contacted for an employment opportunity, please advise us in advance of any accommodation needs.